Luminess Air

I have pictures on how I received my product in the mail yesterday, but can't submit them here. I did post on another site. When I email and sent the pictures to customer service they sent me back an email stating I had to call, that they could not assist me via email. I am on the West Coast and work 8-5 M-F, and their customer service department is only open 8-5:30 M-F Central Standard time. This meant I had to call during my working hours.

When on the phone the idiot that was helping me, told me it wasn't their fault. At that point, I told him to issue me a refund. At first, he refused, but I insisted and eventually got a return number, which took forever due to him reading all this crap and telling me how it has to be returned or they won't accept it and will return it back to me and then charge my credit card again. He then proceeded to tell me that I have a shipment in October that will be shipped out and my credit card will be charged, and if I wanted it returned, then I would have to call them back and go through the process for another return number. I told him NO. And he stated it can take up to 8 weeks to get the refund. They take the funds out of our accounts immediately, they need to return our funds immediately.

Unfortunately, he is just a customer rep and could NOT do anything, so I requested to speak to a manager, and of course, no one was available. I don't recommend this product. It is not worth the price nor the hassle of their system. Please do yourself a favor and find a different product.

Bottom Line: No, I would not recommend this to a friend

This company should be shut down immediately! So many bad experiences, complaints, reviews, monetary losses, etc. all over the internet but they are still active and still deceive unsuspecting people like myself! They never accept a "no" after the trial period. The product itself is useless. Your face has to be literally like porcelain slate to be able to use this foundation. It makes all your wrinkles and imperfections stand out instead of hiding them because of the design error. I cannot believe I did not see it. Their TV commercial has nothing to do with actual results. In addition, they will rip you off even if you return their product. Just avoid Luminess Air! I wish I could give them negative feedback, but I had to go with one star.

Bottom Line: No, I would not recommend this to a friend

My father ordered just after having a stoke; they confused him into buying this garbage! When he tried to return it, they refused it and month later sent more and charged more. Again, they would not return it. A horrible company takes advantage of your parents and grandparents! His name is Doug, call him if you would like.

Bottom Line: No, I would not recommend this to a friend

It is a scam! Your credit card will continuously be billed! After canceling my account I am still being billed. It is a scam!! Do not purchase. I would definitely not recommend!

Bottom Line: No, I would not recommend this to a friend

The only positive is the air on my face (fans are cheaper). The application process is time-consuming and does not do as the advertisement portrays. It is relative to the pictures of fast food on the roadside signs and what you actually get. The makeup is the cheapest I have ever used, and the smell lasts as long as the makeup, thankfully not too long.

Bottom Line: No, I would not recommend this to a friend

Scam!

Don’t waste your time on this product! I sent my crappy unit back following all of their directions and still did not get my money back. In fact, they started charging my card again after eight months! I have called this company so many times and they have the call center in some foreign country and they lie their butts off about "taking care of you" and do nothing to help. I am calling the Better Business Bureau and the Attorney General's office. I am so mad about this scam! I would never but this stupid product!

Bottom Line: No, I would not recommend this to a friend

My husband purchased the whole thing for me as a gift. Two months in I have had to throw away four foundations, which as you know are NOT CHEAP! I shake them up to use and they splatter everywhere! I take the caps off, and the whole thing broke! Four of them, not just one, four! I called customer service and they only guarantee a 30-day money back!? I will never, EVER buy anything from them again. Nor will anyone I know! I would give zero stars, but it made me give at least one!

Bottom Line: No, I would not recommend this to a friend

I’ve been using the Luminess Air Brush System for about five months. I loved the makeup and the coverage it provides. However, it started getting clogged at every use, and I started to have to clean it after every use. I had to dump out the makeup I didn’t use, which was a waste of the product.

I asked for a replacement, and the replacement I got doesn’t work at all, so I had to go back to my old one which works intermittently. I haven’t called them to return the old one yet, but I’m going to this week. I really wish the machine would work as flawlessly as their makeup. I’ve also experienced leaking bottles and bottles with broken lids.

Bottom Line: No, I would not recommend this to a friend

The product was leaking when I received it, and it sprayed out too much at one time and was leaking all over my hand, and made a huge mess. And you have to pay for shipping it back, that is not right. Never again will I order from this company, it's a rip-off.

Bottom Line: No, I would not recommend this to a friend

I returned the product unused after deciding it was too much work. I purchased it at the beginning of the year, and I am still fighting with the company for my money, and for them to stop taking payments out of my account. I have contacted them multiple times and each time got the runaround and was blatantly lied to the last time. They are a shady company, and I’m contacting the Better Business Bureau. Do yourself a favor and stay away from this company! They are crooks!

Bottom Line: No, I would not recommend this to a friend

I ordered my first trial kit and the make-up leaked within its packaging. This is a huge red flag and a sign of a faulty product. It took me three emails and a phone call before being told I could return the unused system and product, but at my own expense. Not regular mail, but certified mail, which will cost more than what I paid. On top of all this, there is a note inside like an IOU for a product that is out of stock...really? I also submitted pictures along with the complaint, and I still received rude and unhelpful service. Why should I have to pay to return the product that came to me as faulty?

Bottom Line: No, I would not recommend this to a friend