Lemonaid Health Reviews

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Lemonaid Health

Overall Rating

4.9

1473 Customer Reviews

Summary

Lemonaid Health is a telemedicine company that provides online access to board-certified doctors who can diagnose and write prescriptions for common medications. Learn how customers are rating this service.

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Customer Reviews

4.9 Stars out of 1473 Reviews
5 Star:96% 4 Star:1% 3 Star:0% 2 Star:0% 1 Star:0%
99% Recommend This Company
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Posted on Jan 19, 2021

So quick, easy, and helpful

By Naomi B., Philadelphia, PA, Verified Reviewer

Spoke with staff on the phone. They were extremely helpful and kind. Quickly filled my prescription. Took just about 20 minutes max. Was a great way to get what I needed done, and refill a script I have been taking for years without leaving the house.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Helpful

Easy

No “cons” were specified in this review

Posted on Jan 19, 2021

Literally a godsend

By Angela P., Florida, Verified Reviewer

To see my PCP would've cost me $162. This was quick, efficient, and I didn't have to miss any work! Very friendly people as well!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Cost

Speed

Friendly

No “cons” were specified in this review

Posted on Jan 18, 2021

Great?

By Jeannine T., Rialto, CA, Verified Reviewer

I had 2 video chats and they both went well and each person asked questions and gave great advice. They put me on anxiety and depression meds.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Video chat

Helpful

Understanding of my problems

No “cons” were specified in this review

Posted on Jan 18, 2021

Super convenient and understanding

By Rebecca J., Huntington, WV, Verified Reviewer

Danielle was super understanding and genuinely listened to all of my concerns without minimizing my issues. It was super convenient and I was able to meet her in my room without having to wait days for an appointment.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Cheap

Efficient

No “cons” were specified in this review

Posted on Jan 18, 2021

Wonderful service

By Linda W., Port St. Lucie, FL, Verified Reviewer

Great experience overall and staff always has the ethic of "bedside manners" even with it being a telehealth practice. I feel more comfortable using this service since it is in the privacy of my own home, especially with the unfortunate of the Covid-19 pandemic.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Comfort of my own home

Great staff

Quick results

No “cons” were specified in this review

Posted on Jan 15, 2021

Fast, affordable, and kind healthcare!

By Haley S., Spring, TX, Verified Reviewer

As someone without insurance who knew I needed mental health treatment ASAP, I’m in shock at how affordable and easy it was for me to seek help today, in under an hour. Mary was kind and compassionate and immediately made me feel validated in my issues and recommended a medicine she felt would help. Where has this been all my life?! Incredible service!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Affordable

Easily accessible

Kind, experienced doctor

No “cons” were specified in this review

Posted on Jan 15, 2021

Great service

By Alberto A., Los Angeles, CA, Verified Reviewer

My experience was great with Lemonaid, I had my camera consultation with Natalie, who was very nice, gave me detailed information about the medication, and answered all my questions.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy process

Quick questionnaire

Great staff

No “cons” were specified in this review

Posted on Jan 15, 2021

Excellent care

By Aubrey A., New Orleans, LA, Verified Reviewer

I had a great experience with Lemonaid. They were quick, compassionate, and very helpful. I have an infection but want to avoid the doctor’s office due to COVID so this worked out really well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Efficiency

Kindness

No “cons” were specified in this review

Posted on Jan 15, 2021

Exactly what I needed

By Henry C., Livermore, CA, Verified Reviewer

I had a very good experience. I received the help I needed in a comforting format. The questions were comprehensive and carefully constructed to offer me the solutions and care I needed without being confusing or pushy. I felt heard, and I felt helped.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Quality of care

Alacrity of care

Cost

No “cons” were specified in this review

Posted on Jan 14, 2021

Professional and kind

By Heather H., Kentucky, Verified Reviewer

Very impressive and easy to use, even for those without lack of grand computer systems.

Honestly, every step of the process was done with caring, honesty, and personable staff. I've never felt rushed or talked down to and being a number. Personal, private care from website to pharmacy and all employees under their roof. I love Lemonaid.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

The customer service is terrific if you have questions and concerns

In my experience the doctor assigned to you is very knowledgeable with pharmaceutical/medical aspect of treatment

Different ways to treat and view your problems in a very thoughtful and secure way

Everyone I have had contact with is superior, from customer service to knowledgeable medical staff and the pharmacy

Things are done smoothly and they have your best interests at heart

No “cons” were specified in this review

Posted on Jan 14, 2021

Just what I needed

By Matt R., Cleveland, OH, Verified Reviewer

Very pleased by the simplicity, wait time, and professional service I received from Lemonaid Health and will recommend it to anyone I feel could benefit from it.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Service/experience with expert

Simplicity of the app

Wait time

No “cons” were specified in this review

Posted on Jan 14, 2021

Prescription for an albuterol inhaler

By Justin S., Marshfield, WI, Verified Reviewer

I was skeptical at first, honestly. However, I filled out my questionnaire at 9 pm and by 10 am the next morning I had already spoken with one of their amazing employees and before I knew it the prescription I needed was filled! Seriously a lifesaver! They were very thorough, fast, and hassle-free. Honestly best doctor's visit I've ever had.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast

Polite

No “cons” were specified in this review

Posted on Jan 14, 2021

Wonderful experience

By Robert C., Bergen County, NJ, Verified Reviewer

Emily was amazing. Caring, compassionate, and knowledgeable. I felt comfortable talking to her and she answered all of my questions and addressed my concerns.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Discreet

Fast

Private

No “cons” were specified in this review

Posted on Jan 14, 2021

Ahead of the curve

By Lilly A., Washington DC, Verified Reviewer

I purchased a UTI test kit from a company called Scanwell and they connect you with Lemonaid Health to receive treatment. I discovered this process a couple of years ago maybe but before the pandemic and thought it was genius then but boy is it essential now! So simple, so convenient, and secure! 10/10.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Quick

Friendly

No “cons” were specified in this review

Posted on Jan 13, 2021

So great

By Taryn N., Houston, TX, Verified Reviewer

This has been so incredibly helpful, especially because I do not have regular insurance. The NPs I have encountered are also so helpful, and made me feel really comfortable.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Helpful

Quick

No “cons” were specified in this review

Posted on Jan 13, 2021

Emily was amazing!

By Vanessa S., Alabama, Verified Reviewer

The whole process was super easy and only took minutes! My nurse Emily walked me through the best options and she was super sweet and helpful. I couldn’t be more excited! Would definitely recommend.

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Ease of use

Quick wait time

Rx being shipped directly to home

No “cons” were specified in this review

Posted on Jan 13, 2021

Wonderful, helpful, and convenient service!

By Lynsey B., Birmingham, MI, Verified Reviewer

I’ve been thrilled with the care that I have received with Lemonaid Health. Every provider has been thorough, kind, and excellent. Medication has been effective and so easy! It comes right to my door, and the pharmacist checks in on my recurring medication in between visits with providers. This service is far more attentive than any of my in-person providers have ever been. (I was a hospital administrator for years, and know healthcare, so impressing me is tough to do.)

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Bedside manner of providers

No “cons” were specified in this review

Posted on Jan 13, 2021

So convenient and the nicest people

By Katie H., Rogers, AR, Verified Reviewer

Everyone I have ever spoken with at Lemonaid has been so nice and helpful. I feel like they have time to answer any questions I have. My previous prescription got too expensive with my new insurance. They were able to find me one that was similar and way cheaper, plus I didn’t have to go through the hassle of going to the doctor again.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Kind

Helpful

Knowledgeable

No “cons” were specified in this review

Posted on Jan 13, 2021

Great company

By London S., Richmond, VA, Verified Reviewer

I’ve used Lemonaid Health more than once, I think it’s a great way to get treatment if you don’t have insurance or other options. I can always tell they care about my mental health and do the best they can to make sure I’m making progress and taking healthy steps.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Customer service

Ease of getting an appointment

Delivery speed of medication

Price

Posted on Jan 13, 2021

Courteous, informative, and helpful

By Tim H., Columbus, OH, Verified Reviewer

I spoke with Danielle, and she was great. She listened to my concerns, provided me with the information I needed, and my medication is already on the way. Thank you!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Staff is courteous and helpful

The service is affordable

Everything is done remotely

My only complaint is the app is unstable sometimes when, on startup, it gets stuck on the splash screen often

Posted on Jan 12, 2021

Convenient, friendly service!

By Anna P., Birmingham, AL, Verified Reviewer

I’ve been using this company for over a year now and it has been wonderful. Super convenient, and the nurse practitioner I have been in contact with, Danielle, was so friendly and easy to work with!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Convenient

Quick service

Friendly staff

No “cons” were specified in this review

Posted on Jan 12, 2021

Love the service

By M J., Texas, Verified Reviewer

I have used the service twice and had great experiences both times. The physicians are easy to talk to and the price is very affordable. The ease of this service is a huge plus during the whole Covid thing.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Price

Nice physicians

Ease of use

No “cons” were specified in this review

Posted on Jan 11, 2021

Kind, empathetic staff that dedicate time for you

By Tommie C., Bryant, AR, Verified Reviewer

I have now had two visits with Lemonaid. The first went fine, then I didn't love my medication, didn't love not being able to easily contact my doctor, had some confusion about getting an appointment, and canceled. That night, NP Danielle reached out to me to make sure I had a follow-up plan for my medicine. I didn't and expressed my frustration with what felt like I wasn't getting what I needed from the company. She offered solutions, we ended up talking on the phone, and 40 minutes later, she had listened to me, empathized with me, explained the confusion, offered solutions, and executed those solutions. She also gave me tips on how to navigate the issue I was having for next time. She was kind, empathetic, and HEARD ME. I feel so good coming off that phone call, and I don't have to be without my medicine. I'm so appreciative of her and the team!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Honesty and transparency

Fast, easy shipping of medicine

Genuine attention from the staff and not feeling like they're rushing you for numbers

Messages are backlogged

App isn't super clear about appointments

No timetable given when you ask for a call

Posted on Jan 11, 2021

God bless this app!

By Jennifer D., Boston, MA, Verified Reviewer

I have lost two doctors recently and was having trouble getting my medication for depression. These people made it almost effortless.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Easy

Helpful

Fast

That I waited so long to try them

Posted on Jan 10, 2021

Absolutely courteous, solicitous, and engaging. Dr. Tim Ryder, you rock!

By Kenneth S., Morristown, TN, Verified Reviewer

So far, it has been an awesome experience doing business with such professional people. I look forward to a long partnership with Lemonaid.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Solicitous NP

Reasonable pricing

Upfront professionalism

No “cons” were specified in this review

Posted on Jan 10, 2021

Great service!

By Susan C., Northern, VA, Verified Reviewer

I used Lemonaid to get a prescription and the NP was wonderful, the service was fast, and everything was easy! Great experience!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Fast

Great customer service

Easy communication

No “cons” were specified in this review

Posted on Jan 9, 2021

Easy visit and quick medication shipping

By Christina W., Austin, TX, Verified Reviewer

My Lemonaid visit was super convenient. I struggle with insomnia and previously had a prescription to help me sleep. My prescription lapsed during COVID and I didn't feel comfortable with an in-person doctor's visit to renew. Trisha, the nurse practitioner, was very understanding and prescribed me the same medication after a quick virtual consultation. I received my medications the day after I met with Trisha (super fast) and got a good night's sleep for the first time in many months!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Online visit is very convenient

Very, very quick shipping of medications (I received them the day after meeting with the nurse practitioner)

Nurse practitioner was friendly, knowledgable, and understanding

Needing to log in and wait for a virtual visit instead of making an appointment

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