Kokoon Headphones Reviews

This was the worst decision of my life. After many YEARS of waiting, LITERAL YEARS, they finally said my shipment would be next. This was SIX MONTHS ago. Being a Kickstarter backer means you get first access and it's been available to the general public for quite some time now. The customer service is at times unresponsive and other times complete liars. Such a waste of money that could have been invested in anything else and been better.

Bottom Line: No, I would not recommend this to a friend

I have waited years for these headphones and it still hasn't shipped. Contacted them but they never responded. Until earlier this year, they have still kept us updated but have since stopped informing us on status. Total scam. Do not purchase or trust.

Bottom Line: No, I would not recommend this to a friend

Received my headphones last week and am very happy with them. Even though it is a lot to shell out for headphones they are very comfortable to sleep with and surprisingly good quality of general music feedback. Exploring the app now and so far so good.

Bottom Line: Yes, I would recommend this to a friend

After the long wait, the first headset I received had issues with the noise cancellation (the right earpiece made a strange cracking sound). Kokoon refused to do anything about it, they told me to wait for a software update. I continued using the headset without the NC, and then the battery life shortened. After testing and confirming this with their helpdesk, they allowed me to return the headset. Today I received a replacement headset. When I opened the box, the eyemask was missing, the USB charging cable was missing and the headest itself was BROKEN before I even touched it.

I still like the concept of the product, but this company is very unprofessional and not reliable.

Bottom Line: No, I would not recommend this to a friend

Eight months on and I have just received an email "I know some of you have experienced a delay with receiving your Kokoon headphones. This has been caused by us discovering a small manufacturing defect in our latest batch."

OK...these things happen...thanks for letting me know. Looking at some other reviews though I am getting a bit nervous about delivery.

Rating of 3 stars reflects service to date - not the phones themselves, since I don't have them yet!

Bottom Line: No, I would not recommend this to a friend

The headphones are great to use and the app is more than relaxing - I had issues falling asleep (needed a lot of time) and using the sleep training really helped. However, in order to get the most of them in terms of sleeping, you should choose your pillow carefully - you can’t use them (or at least for me it wasn’t comfortable) with all kinds of pillows (especially thick foam pillows) - it’s written in the user manual I think.

In terms of entertainment - they provide very good sound and you can use them wherever you go. They are not just for sleeping or for people with sleep problems.

Overall - thumbs up! I think you can get two things for one price - better sleep and top quality sound, so it’s a deal.

Bottom Line: Yes, I would recommend this to a friend

These are the most comfortable headphones I have ever worn and I would highly recommend them to anyone, for either helping to sleep or just some comfortable headphones to wear day to day.

Bottom Line: Yes, I would recommend this to a friend

Headphones are good for sleep. Comfortable and not too hot even after a long time. The mobile app is good but sleep tracking not ready yet. I recommend Kokoon if you have problems with sleep!

Bottom Line: Yes, I would recommend this to a friend

I was one of the first seven hundred purchasers and I am still waiting for my delivery. I continue to get empty promises from the company on delivery and I always need to correct them or inform them of my address and order number. Horrible organization, and I have my doubts the product will be any better than the customer service.

Bottom Line: No, I would not recommend this to a friend

Kokoon has relented and will now refund me on both sets and must have added more support staff because I'm getting replies from about 3-4 different people on the following day after I send them an email. It's a nightmare to try and work out what is going on though. Now I am waiting for a return voucher.

Be aware that the following items need to be included in order to be refunded.

- Headphones

- Carry Case

- Green Kokoon box

- Eye Mask

- Micro USB charging cable

- Audio cable

- Manual

- Safety Instructions

- Welcome Card

Make sure you keep everything if you want a refund.

Bottom Line: No, I would not recommend this to a friend

I can’t review the earphones as I haven’t received them yet even though have been promised since January. On the site they are still advertising that they will be shipped if ordered now, yet I ordered mine in September! I really question the ethics and honesty of the company, which makes me question their claims. I wouldn’t recommend on the basis of extremely poor communication and reliability.

Bottom Line: No, I would not recommend this to a friend

It was with great anticipation that I received my headset, and once opened, I found a discount and decided to purchase two more sets as I never even questioned their performance from all the hype. The first night I used them I awoke and went for a walk and halfway into the walk the battery died and I had properly charged them for 12 hours on the initial charge. I wrote the company and they responded immediately stating that they were designed for 12 hours worth of performance (my Bose can go multiple days). I wrote back immediately and asked that they send a new set that they tested before shipping to make sure that once you fall asleep the headset turns off, which is one of their sales claims. Today, I have now written them three additional times asking for help, today I demanded a refund as stated in their sales policy!

I believe this company, because they are offshore in England, believes that they can prey on Americans with substandard products and then ignore the request for refunds. I would avoid this company at all cost; they are unworthy of anyone's patronizing as they do not provide professional and honest customer service, they are a scam artist and all the world should now. The product is covered in a grey cloth as well as the case, and it is not leather as promised, and it will not take long before you have a dirty filthy headset in your bed and on your pillow. The speakers at higher volumes crack and cannot handle the music for your mobile phone.

Simply this product is just plain crap! Do not buy unless you like throwing your money away and you should warn your bed mate that you will be transmitting a dirty filthy bacteria host to your bed.

Bottom Line: No, I would not recommend this to a friend

Just what I needed! Blocks out the other half’s snoring like a charm and I can listen to audiobooks before I sleep now. Probably the most comfortable headphones I’ve ever used, and I really like the fabric covering.

Bottom Line: Yes, I would recommend this to a friend

It took over three years to receive my Kokoon headphones after backing it on Kickstarter. I finally got them a couple of weeks ago and the audio quality is not very good. The finished product also looked like an advanced prototype. I'll be buying the Bose or Sony noise canceling headphones instead. Unless you are really going to use them to help you sleep, I'd suggest you pass.

Bottom Line: No, I would not recommend this to a friend

Easily the best set of headphones I've ever owned. Very comfortable on long haul flights both for watching movies and using the sleep app. Good noise cancellation.

Like every smart tech startup, they've had some challenges with bugs and manufacturing, but the end result is great and likely only going to get better.

Bottom Line: Yes, I would recommend this to a friend

They may have taken a long time to come, but man are they worth it. Amazing build quality and by far the most comfortable headphones ever. I actually do sleep in them. Very positively surprised.

Bottom Line: Yes, I would recommend this to a friend

I recently received my Kokoon Headphones. As others have mentioned, this took some time, but I'd prefer to wait and to have a good product.

I'm thrilled with them as I've been looking for some time for good quality headphones for regular airline travel, general relaxation, and meditation. They're great - good quality and come in a nice protective cover with the necessary connections and an eye mask.

I'm starting to use the app a lot. For now, I'm using the relaxing sounds while I'm working or in say a busy cafe. They haven't yet fully developed the sleep software and analysis as far as I can see, but Kokoon has said that this is coming. Personally, I don't suffer from sleep issues, but if you do, I'm pretty sure this area of the app will be a game changer for you.

Bottom Line: Yes, I would recommend this to a friend

My headphones arrived just after the holidays and I've been using them to listen to audio books in bed. I have the black ones, they look great, I find them comfortable, and they don't get too hot.

I bought mine from Kickstarter and had to wait a looooong time, but am enjoying them now that they're finally here.

Bottom Line: Yes, I would recommend this to a friend

I backed this product on Kickstarter. Took forever. But they did finally arrive just in time for Christmas and I've been enjoying them since. Very comfortable. Definitely worth a go.

Bottom Line: Yes, I would recommend this to a friend

I received mine for Christmas. I love them, really very comfortable, and I’m enjoying working my way through the exercises. I would recommend them to anyone who struggles with sleep or just likes to relax to audio in bed.

Bottom Line: Yes, I would recommend this to a friend

As others have said, this product was quite delayed, to say the least! I ordered from Kickstarter several years ago, and finally received my headphones in November.

I've used them for a while, and in fairness, they are great, easily the most comfortable headphones I've used. They also come with an app, I've seen the app updated a couple of times, and it has some good content in there. They've been helping me relax quite effectively.

I have to take one star off because no one should have to wait that long for a product.

Bottom Line: Yes, I would recommend this to a friend

They are the best headphones I've had in my life. Super comfortable, the sound quality is top. But the best is for the app that has programs to help me fall asleep and also to do a nap. I am really waiting for the sleep analysis that's coming soon.

Bottom Line: Yes, I would recommend this to a friend

What a waste. To think of all the things I could have done with the money in the meantime, when you're effectively buying 2015 technology that arrives in 2019.

If the company had been more honest about their knowledge of production and capabilities, it would not have been so shocking.

This was the first and last time I ever use Kickstarter.

Bottom Line: No, I would not recommend this to a friend

I have real difficulty switching off and getting to sleep, and the Kokoons have worked a charm in helping me achieve this. They block out all outside noise (including snoring partner!), and the meditative soundtrack I used enabled me to disconnect from any distractions, helping me get to sleep more quickly and comfortably.

Bottom Line: Yes, I would recommend this to a friend

I've been using them for a while now and I'm happy with them. Probably the most comfortable headphones I've used, and I like the fabric texture and weight of them. They took a painfully long time to arrive and the ANC is perhaps not as good as some, but I am happy I stuck with it.

Bottom Line: Yes, I would recommend this to a friend

These headphones have been designed around user needs, they feel wonderful when wearing and are easy to fall asleep in. They have started to make a real difference in my sleep pattern. Well worth it.

Bottom Line: Yes, I would recommend this to a friend

I’m loving the quality of the product. I’ve been using them a week and finally wore them all night.

Steve’s voice is very hypnotic as he takes you through relaxation techniques.

The product works!

I can’t wait to see how it develops to give me a personalized sleep experience.

Bottom Line: Yes, I would recommend this to a friend