Knix Reviews

So you better know your size, even though they don't have stores in most places to try on and learn your size. You cannot return even unopened packages of underwear. I bought my daughter size Small, because that is what she wears in every other brand out there, all of them. But Small was way too tight. And since the best purchase price for underwear is in a package of 3, you are screwed if you get the wrong size. You would think you could return at least the two that weren't opened. Nope! And they claim they tell you at purchase that these are final sale, and it is in their return policy, but they should make it really obvious at check-out, like a pop-up saying YOU CAN'T EXCHANGE OR RETURN. MAKE SURE SIZE IS ACCURATE, or something. Hope I can sell them on eBay. Nice to spend over $100 on underwear and can't even use them.

Bottom Line: No, I would not recommend this to a friend

I had a terrible experience with Knix and I never even got my order! Seven days after I placed my order, I checked their website to see when I should expect a shipping notification. The FAQs said I should have received one 2 days after placing my order, so I contacted them and spoke to a representative called Catherine. She informed me that the order was canceled because of fraudulent activity linked to the address...(The thing is, I paid via PayPal and they had my money...) I asked why I wasn't refunded or notified and was told they had a glitch in the system...Um, okay? She then offered to send my order to another address with a 20% discount or she could refund my money...Um, again - okay? Am I missing something? Why was the refund not issued when the order was canceled and why was I not notified? I then asked if they could send the order to the address I provided when I placed the order and she told me that they could not do that... Um, okay? So you have my order, you have my money and I am asking you to send my order to the address I provided and yet you won't because of fraudulant activity linked to the address. Um, I am definitely missing something! The conversation was very frustrating...I ordered with them because I read a review that their underwear was brilliant. Maybe I just had bad luck with them but I have a sneaky feeling that they do this to customers - a lot!

Bottom Line: No, I would not recommend this to a friend

To preface, it takes quite a bit for me to be dissatisfied with a product and even more to write a negative review. I'm an "it's good enough" and an "I'll give them the benefit of the doubt" type of woman. I'm usually more motivated to write something positive.

Through the site's bra size text I was suggested for a 3, but their size chart put me in a size 4, so immediately I was confused. I went with 4, since I definitely didn't want a tight fit. When the bra arrived I was very excited to try a most comfortable bra and something with no underwire. I read the instructions and immediately tried to put it on, which was the first hurdle. It took me about 10 minutes to get it on, since it was SO tight. I could not even begin to try to clasp it behind my back. The instructions mentioned it needs to relax, but I was skeptical. I wore the bra for about 3 hours around the house before I literally couldn't stand it anymore and took it off. I gave it one more try on a more active day and had to leave my office and come home to change because I was so uncomfortable. It honestly felt like it was bruising my sides and back.

So I contact customer service, and they were entirely unhelpful. Their only comment to my complaint and concern was that I must have picked out the wrong size. Nothing about helping with returns. Nothing about refund or store credit to try another size or a different product. The same happened after providing feedback through email. No follow-up no offer to help. Nothing. Will never recommend to a friend and will actually advise against other's purchasing anything from them. False advertising, poor product, and non-existent customer support.

Bottom Line: No, I would not recommend this to a friend

I can't believe this company...will not accept unworn bathing. It's terrible quality for $95 and they say their policy is final sale. There was no disclaimer what-so-ever. Stay away!

Bottom Line: No, I would not recommend this to a friend

Extremely frustrated and disappointed. it’s a disaster of a bathing suit. Took the "removable" pads out only to be told that my nipples could be seen. There is no crotch in this suit, so I couldn’t even swim for fear of flashing people. This is a completely unsupportive suit sold under a non-refundable "every body" guise! Terrible! I will follow this up with as many reviews I can. So disappointing.

Bottom Line: No, I would not recommend this to a friend

I purchased 2 pairs of Knixwear Thigh Savers. Following the size guidelines, I ordered the XXL. Each individual item comes in its own sealed package. I tried on one pair but found it to be extremely big. I immediately contacted the company but was informed that they will not accept return on the UNOPENED Thigh Saver. They told me that they couldn't be sure that I hadn't opened it. Shortly after, I went to their Toronto showroom for a fitting, taking the UNOPENED Thigh Saver. Again, I was told that even though they could see that the package hadn't been opened their policy does not allow returns on Thigh Savers. UNBELIEVABLE. By the way, I was fitted with the Large size and they constantly fall down. I am very disappointed and will not buy anything else from them. BUYER BEWARE. Having said all of this, I have to say that the staff was very nice and helpful.

Bottom Line: No, I would not recommend this to a friend

If I could give a negative 5 out of 5 I would. I ordered the bra and the thigh saver underwear. First off, the bra is not the most comfortable bra or even supportive, I have had more comfortable bras from Victoria's Secret and paid less.

I got one wear out of the panties, washed them once and the glue that holds the panty seam together came apart. The one wear I got out of it was okay; however, the panty kept falling down. Worst money I have ever spent, I will stick to buying bras and underwear in-store at the Bay.

Bottom Line: No, I would not recommend this to a friend

Bought the Razor Back Evolution bra and the Evolution Body Suit. Size chart in these two items said to get the XXL for my 38DDDD (size F on their chart). They are way too small in the cup area. And the straps are too short and dig into my shoulders. They say in the packing slip to wear it for a while and it will adapt and mold to fit my shape. Actually, I don't want any bra or bodysuit to relax. I want them to be supportive. I don't need the bra to stretch and not support my ladies. Also, I don't want the bra to adapt to my shape, I want it to shape me.

Read the return policy carefully before you purchase, which I did not do. They will not give you a refund if you received 20% or more off on a sale item. And for some reason, they will not give me a refund on the bra I paid full price for. They will do an exchange but their items don't fit me so I cant do an exchange. I sent an email to their customer service just now to get a refund on the bra. 7/25/19. We'll see how that goes, then I will update this review if this site will let me. Thank you for giving me the opportunity to leave this review.

Bottom Line: No, I would not recommend this to a friend

I ordered 2 bras to try since Knixwear kept popping up on my social media feed. Evidently, when I used the promo code, I suddenly became unable to return my bras. Fast forward...I received my 2 bras and excitedly tried one on. It is THE MOST HORRIBLY FITTING BRA EVER! I went back to my order email which not only showed $0 under discounts it also said NOTHING about not being able to return my purchase. I went to the website and when I put my return info in, it said I was unable to return it. So I emailed the company...they said they "tried to make their sale return policy as clear as possible." But for the first time user, it was NOT clear. They're luring you in as a new customer and then having zero quality customer service is both deceptive and wrong. I would definitely tell anyone to not order anything from Knix!

Bottom Line: No, I would not recommend this to a friend

I ordered two evolution bras at the end of April as part of their buy one get one half off promotion. I ordered the size based on the online quiz you take on their website. When the bras arrived I thought they seemed a bit large but they were comfortable so I figured I’d give them a chance. I actually retook their online quiz and this time the results were 3 sizes smaller than the last time even though I’d given the exact same answers.

So fast forward a month and a half to June and these bras are completely useless. They have completely stretched out and don’t regain their shape even after careful washing - not one but BOTH bras have the exact same problem. Both bras are completely unwearable now as they offer no support whatsoever. For the amount of money I paid, this is ridiculous. I emailed customer service and was told that because it was more than 30 days I couldn’t return or exchange them despite the fact that they are useless to me and I’m out $70. The equally useless customer service rep Hannah instead offered me 20% off my next order. I have assured them I will never be ordering anything from this company again and I have also informed the BBB which unsurprisingly they are not accredited with.

Bottom Line: No, I would not recommend this to a friend

I purchased six pair based on their size chart (and my regular underwear size), but they are way too small. Turns out you cannot return/exchange them - no exceptions. I totally understand not being able to return the pair I tried on, but the rest are in sealed packages?! Complete waste of $100+. FYI...the competitor brand allows returns - go with them.

Bottom Line: No, I would not recommend this to a friend

I purchased a two-piece bathing suit and the top was too big. I tried to exchange it and was told that all swim wear is final sale. I paid full price. There was no warning that swim wear was final sale. The woman at customer service told me that I should have spoken to a Knix salesperson before purchasing a size. They stole $100 from me.

Bottom Line: No, I would not recommend this to a friend

Ordered 2 items from this company. Neither one was right for me. One item (according to their policy ) was not returnable (panties) and other item was a bra which I tried to return. Info was given to me that I could donate it to a shelter. Their was a pop up that said "OK got it thanks". No way to get pop up off unless you hit "OK got it thanks". What happened then is that the return process stopped. When I tried to go back in both items were now under not returnable. Researched other reviews and I am not the only one with this problem. Complaints have been lodged with BBB. This company is unethical! DO NOT BUY FROM KNIX!

Bottom Line: No, I would not recommend this to a friend

I bought 2 pairs of essential highrise seamless underwear online and was very disappointed with the fit. I am size 4, so followed your guideline and got size Small underwear. The underwear rides up, seams can be seen through clothing and they are very uncomfortable! At $50 to have 2 pairs shipped I was extremely disappointed and would not buy this product again.

Bottom Line: No, I would not recommend this to a friend

I bought a package of leak-proof underwear. Nowhere did it say it was non-returnable before I purchased. I bought bras from them in the past and exchanged with no issue. I followed their size guide and it corresponded with my normal size, so I ordered. $75. I received them and they are too small. When I clicked the exchange button, it told me they are ineligible. I emailed customer service and this is what they said:

"Thanks for reaching out and sorry to hear the underwear is not a good fit. Our underwear can absolutely fit a little bit snugly at first but it is intended to. It relaxes with wash and wear! I would encourage you to give them a wash and another try.

Unfortunately all of our underwear is final sale and isn't eligible for return or exchange. If you'd like to try another size I'd be happy to offer you 10% off your new order. Here's a discount code you can apply to the order..."

I will NEVER buy from this company again! What a waste of money!

Bottom Line: No, I would not recommend this to a friend

I purchased this bra last April and I was SO excited when it arrived. When I first put it on I was amazed at how comfortable it was and was so happy with my purchase that I was planning on replacing all my bras with Knix.

However, after wearing for a day, I found that the band under the cups is continually folding in half which is uncomfortable and necessitates having to adjust/unfold the strap.

The design of the bra itself is more like a sports bra with no separation between cups, your breasts squish together like a uni-breast, and I found that I was constantly needing to separate and position my breasts. Therefore I really found that the fit is more like a sports bra.

I have only worn it about three times since I purchased it and will only do so when I'm relaxing at home. Very disappointed with my purchase. I saw it in my drawer this morning and this prompted me to write a comment today. The cost was significantly more than I would normally spend on a bra and I'm so disappointed.

Bottom Line: No, I would not recommend this to a friend

Buyer beware. This company does NOT stand behind their products! No returns/refunds/credits. Pretty hard to tell how it will fit if you can’t try it on. And the fit was terrible. The inside pads flip inside out and shift all around. The worst.

Bottom Line: No, I would not recommend this to a friend

I ordered a set of leakproof period panties. I am also a customer of Thinx so had something to compare to but wanted to try a Canadian brand. At first glance, they seemed a little cheap looking. However, I quickly changed my mind when I put them on. They are super comfortable and really are seamless. I've never been one to wear these kinds of underwear to work (just in case) but I have started wearing the Knix ones.

As for customer service, I have had a great experience. I was missing an item in my order and they quickly resolved the issue and offered me a great solution. Couldn't be happier with the result.

Overall - I would recommend trying these for all women. The sizes do stretch so the fit will adjust. Personally I had no issues, but I do see a lot of complaints about it.

Bottom Line: Yes, I would recommend this to a friend

I initially bought the evolution bra through the Kickstarter campaign without any real expectations. Now it's the only underwear I buy! The first bra eventually wore through the strap loops (after wearing it almost daily for a year), and I sent them photos and they gave me credit to buy a new one. I then bought their leak-proof underwear and except for on really heavy flow days it does everything it needs to. I team it up with a menstrual cup and haven't bought any other sanitary products now for 2 years. My dealings with customer service, they are excellent, but it was over a year ago and reading other reviews it seems it may have slipped, but I recommend these to friends all the time.

Bottom Line: Yes, I would recommend this to a friend

I am a senior citizen, wear a 42DD and have a lot of problems finding a blend of comfort and support. Underwires are painful and non-underwires droop. I can’t tell you how many bras, stores, fittings, I’ve had over the years and nothing was perfect. Til now. I ordered the largest size Knixwear bra last year just to try. I didn’t have high expectations. Wow, was I mistaken. The bra was totally comfortable, held it’s shape - and mine - washed well and was supportive. I hardly know I have it on. I ordered a couple more and now that all I wear. I’m ready to order again. Thank you! Knixwear works.

Bottom Line: Yes, I would recommend this to a friend

It looks to me that Knix is just smart marketing. I ordered 2X evolution reversible bras. They fit terribly, size was incorrect. But I didn't bother exchanging as the fabric was so FLIMSY there was zero support, and it was nipple city and an ugly shape.

Customer service was lovely and refunded right away with no need to send back. I sold on eBay, so I guess free money...

I was so close to buying their new sports bra just now, when I realized that I've tried them before and they're just smart marketing. Don't fall for it!

Bottom Line: No, I would not recommend this to a friend

I purchased the 8 in 1 sports bra in a size 5 as suggested by the company sizing chart. The product shipped super quick and got here within 2-3 business days. I had to add an adjuster on the band, not a big deal, but the cup was small. I filled in to exchange it for a size up (6), and a message popped up to say there was no need to return the last one and to donate it or give to a friend.

Again I got it in a couple of days, this time the cups fit but the band did not. I contacted Knix and the woman who responded to me explained the sizes are not sequential, therefore a 6 is smaller than a 5 in the band. She said a 7 had larger cups but had a band 1.5” shorter than the 5 and an 8 had the same size cups as the 7, but a larger band. So again, I put in an exchange request, this time for an 8 as suggested to me, and I was told to donate the size 6.

I received the new one in 3 business days. The band is perfect, but the cup is just a smidge too big. Other than a 7, I have no other size option...so I will keep the 8.

All in all, pretty disappointed in their size range. The chart is very inaccurate, and for ease of order, the sizes SHOULD be sequential. The bra itself is soft and supportive, but the band rolls up. Before ordering I would highly suggest you do ACTUAL measurements before ordering and not just go by your current bra size as the chart doesn’t seem to match up. I received it quick, good customer service. I would say it would be a good experience for someone with a smaller build so the band won’t roll, but overall I would not recommend given the inconvenience of back and forth sizing and inaccurate size charting.

Bottom Line: No, I would not recommend this to a friend

The website touts 24-hour responses, but I am going on 15 days with multiple attempts to get a response from customer service! With exception to my first attempt (in which the CS agent misread/mis-responded to my inquiry), it's been RADIO SILENCE!

Not only is the sizing chart off, but there is no way to order a new more fitting size - one can only order a new color in the SAME size.

On top of this, I purchased the bra on sale and it won't honor the sale price for the exchange (despite the fact that I used their sizing chart and it was inaccurate).

Bottom Line: No, I would not recommend this to a friend

TERRIBLE customer service. I have no idea how the product is because I have been trying for weeks to get the right information from their team to figure out which size I need. It's a guessing game when it comes to self-led returns as the order number on your confirmation emails is not the order number on the return site. You need to be a rocket scientist to work this out. VERY FRUSTRATING!

I am now leaving for vacation without the new bras I bought specifically for this trip.

Customer service says they email back within 24 hours, but in actuality, it's taking 3 to 5 days to hear back. Totally unacceptable.

And the sizing chart...OH MY! COMPLETELY OFF.

I went by my exact measurements and the fit was terrible. I re-measured thinking I had perhaps made a mistake the first time around and then ordered the new sizes only to receive an email from the customer service team after the return was already processed, telling me that the band size was going to be the same on the new size I ordered so had in fact ordered the wrong size again! Had someone contacted me back sooner I could have had the right size right away. Seems like a big waste of money for them to ship back and forth when they could have solved this and sent the right ones!

VERY upset and disappointed.

Bottom Line: No, I would not recommend this to a friend

My husband made a purchase in November 2018 as a Christmas present. I have stage 4 breast cancer and hoped that this would help after my lumpectomy. The size was way too small. He was trying to exchange, but the website couldn't find the order. After contacting them, the response is that it's been too long to do an exchange. January 12th - mind you, this is the standard products that they are promoting today (the NEW 8 in 1 revolution bra and tank). I only wanted to exchange for a larger size.

This company is a fraud, the sizing is terrible, and I now have $100 in bra/tank that I can never use.

Bottom Line: No, I would not recommend this to a friend

And no way to return it. Also, I tried to review my purchase on their site and now I understand why there are so many 5-star reviews - anything less than that does not get published. I tried to give a 1-star review twice and my review has disappeared into the ether. I purchased a super expensive sports bra based on the reviews, thinking it would be better than the average sports bra. Boy was I wrong - this is the worst sports bra I have ever owned. Impossible to put on, too small in the band, too big in the cup (despite following their sizing guide and triple checking to be sure). The material is sort of soft, but it does not provide the support I would expect from a purportedly "revolutionary" high impact sports bra. Save your money and go to Under Armour.

Bottom Line: No, I would not recommend this to a friend

I purchased two bras at a slight discount after measuring myself according to their website instructions, and neither came close to fitting. They flapped in areas that I have never experienced with a bra before. The material is the most uncomfortable thing I have ever experienced. Because I had purchased them at a (slight) discount, there was no way to be refunded. The bras still cost over $50 each. I will never purchase anything from this company again. I could not stand to wear this material even if the bras fit. These bras are advertised like they are going to revolutionize my life, but instead, because of not being able to be refunded on (what is for me) a huge purchase, I am revolted.

Bottom Line: No, I would not recommend this to a friend