JustFab

Very rude, and didn’t answer questions about being reimbursed. The product was not good either. I ordered a white sweater and was very disappointed. I felt like I was wearing a potato sack.

Bottom Line: No, I would not recommend this to a friend

I wish I could put -0 instead of 1 star because this company is pure cow crap! The clothing is a different material than it looks on the website, plus you have to pay for a refund. They automatically take money out your account every month, as if WHO BUYS SHOES OR CLOTHING every month. They don't like to cancel your membership, they are just despicable and disgusting as a company because they don't want to hear anything you say and just talk all over you. RUDE as heck! Get a bigger size because your size isn't going to fit- I wonder who are really in these reviews (customers). Yeah right!

Bottom Line: No, I would not recommend this to a friend

To all those who are curious as to the legitimacy and general business practices of JustFab.ca, this is my detailed, honest and unbiased opinion.

My name is Emily,

I have been using JustFab since the first year they started advertising on TV in Canada, which if I'm not mistaken wasn't long after the company's Canadian launch.

I'll start from the beginning with my first experience purchasing from JustFab.ca in May 2015.

The first pair of shoes I ordered 4-inch high black stiletto boots. The first day I wore them the heel broke. To be honest, they weren't my style anyway, and I was wasn't wearing them for their intended use of being a fashionable pair of boots to wear on a night out.

I wore them to work. I was a manager at the largest sports bar in North America and during my 9-hour shifts - according to my pedometer - would walk anywhere between 6km on the average Monday Lunch shift to a staggering 22km on any given NHL, NBA, or MLB Home Game.

I was bummed, but they were also $40, and if I had worn them out to dinner or for a girls night out I'm sure it wouldn't have happened.

I gave JustFab another chance, and since female managers were required to wear heels, I decided to go with a more practical option. 2.5" - 3" close-toed heels that didn't have a wall along the side of the middle inner arch. There was padding for the heels and balls of your feet. And there were 1" pieces of elastic/fabric stretched across the top of the inner heel backing that filled that little space between your Achilles heel and the shoe, this elastic piece completely prevented my Achilles Heel from sliding around and/or EVER touching the back of my shoe. I had never seen it on a pair of shoes before.

I bought the exact same pair in a different color and wore them 5 days a week, walked an average of 75km a week in them for almost two years, and NEVER ONCE got a blister or broke a heel.

I have been in love with JustFab ever since. Really fast shipping and the shoes have either met or most frequently exceed any and all quality expectations for a $40 pair of shoes.

The clothes are great quality for the price. They had a clothing item called "3/4 length sleeve printed wrap dress" with multiple designs. I bought 6 different designs and wore them to work more than anything else in my wardrobe.

This is where my ONLY TRUE piece of constructive criticism for JustFab comes in to play...

I had at least 2 people per day ask me where I got these dresses. I told EVERYONE about JustFab. And pretty soon all my dresses were sold out. They have had so many new patterns of that exact up and I get SO EXCITED but my size (XS - SM) is ALWAYS SOLD OUT.

I have put my name on the lists for auto-purchasing should the dress(es) ever come back in stock but they NEVER do. Which really sucks because clearly they have sold out in all 20 designs so their customers clearly love them.

PLEASE BRING THEM BACK.

Unfortunately, this has become a trend with clothes in my size.

From a business standpoint, selling out of something is never a bad problem to have, but it sucks for us JustFab Die-Hards who shop in the SX/SM category. There have been times where over 10 times in a row I've instantly fallen in love with something and excitedly clicked on it only to find that my size is sold out, clicked on "back to shopping" and prayed that the next thing I pick will be available in my size.

JustFab is officially the ONLY place that sells jeans that truly fit me properly and give me confidence but the small sizes are often sold out.

Aside from wishing they would restock on the pieces that are obvious must-haves and instantly sold-outs, I have nothing negative to say.

And this is the first review I have ever posted about them. I saw the low rating and got upset because JustFab deserved to be RECOGNIZED AND APPRECIATED for their AWESOMENESS.

I hope they do see this review because I truly believe that if they do, they will take my reviews and opinions into consideration because it's obvious that they do care about the happiness of their customers.

FOR EXAMPLE...

Take a look at their Denim Catalogue and their thoughtfulness towards girls who have more curves and girls who struggle finding the Demin to compliment unique figures (such as myself). I'm a size SX/SM in the waist but I've got some love handles, thicker thighs, and some definite junk in the trunk.

JustFab provided me with the ability to wear jeans for the first time in 5 YEARS. I've worn tights, dresses, and yoga pants for 5 years. I bought my first pair of JustFab jeans 4 months ago and I've purchased a total of SIX PAIRS since then.

This may just be my opinion, but from what I can see, yes, they care about their customers' happiness with their products, but they ALSO care about making products that inspire their customers to be happy with themselves.

I got a new sense of self confidence for a price I can actually afford. I know my review may sound corny but I buy 90% of my clothes from JustFab so I'm just being 100% honest. (Plus this is literally and officially the first online review I have ever written/posted in my entire life, so I wanted it to count as I'll probably never do it again.)

To sum it up:

• Fabulous clothes.

• Fabulous shoes.

• Fantastic prices.

• Large selection for girls in all shapes and sizes.

• Fast delivery.

• Customer appreciation.

• Loyalty rewards.

Thanks JustFab!

Much love.

P.S. Slightly harsh but definitely true foot notes:

To the haters who flipped out over the monthly membership payment and wrote their negative review without actually giving the JustFab membership program a fair try...

I dont mind being billed $40 a month if I forget to SKIP THE MONTH which they DO GIVE YOU the option to do, accompanied by email REMINDERS and more than enough time to do so!

When I forget to skip, it's like getting a surprise gift from myself, lol.

Set a recurring monthly alarm if you can't remember to skip the month, or deactivate your account. Don't blame JustFab for your own negligence in reading a company's fully available policies before filling in your credit card number and clicking the little box that says "I agree to the Terms."

If you aren't fully confident in your knowledge and understanding of how to navigate through a company's website to their policies and procedures for online purchases, then it might be best to use a pre-paid credit/gift card when placing orders online.

Bottom Line: Yes, I would recommend this to a friend

So today I noticed that I was charged $40 on my PayPal account but I didn't know why and so as anyone would've thought, "maybe someone used my account." So I called and this computer lady told me that I got charged for not using JustFab, and because I didn't call to tell them not to. I was then put on hold for over 10 minutes. When I finally got off hold, I told this lady that I wanted the money back and that I wanted to cancel my account. She wouldn't allow that to happen so she kept saying, "I'll do you something better, I'll give you the refund but WON'T cancel your account because you're a VIP member," and that if I really wanted to cancel my account then I would have to wait another month and go through the process again. I wasn't going to so I asked if they could just cancel my account and not give me the refund, (because I can talk to the bank) and she said that she wouldn't and that she will do the opposite.

If the same thing happens to you and you're using PayPal, go to PayPal Activity, click on the transaction and click "cancel" and your card will be removed from JustFab and they wwon'tbe able to charge it anymore.

Bottom Line: No, I would not recommend this to a friend

They make you check out with VIP with little to no heads up that you'll pay £35 monthly for a membership that offers you NOTHING! And when you're joining their Live chat and try to cancel, they won't reply at all! I waited 12 hours in the chat and I haven't been replied to! VERY POOR customer service.

Bottom Line: No, I would not recommend this to a friend

I honestly love ya'll shoes so much but it's definitely not worth it for how long shipping takes. I ordered other items from other places after my order with JustFab and yet my things have not arrived yet.

Bottom Line: No, I would not recommend this to a friend

I ordered ONE pair of shoes over a year ago and this website signed me up for a membership I did not ask for! Charging my card month after month after month, leaving me only two options: cancel my card because ya'll are thieves, or call every single month to get my money back? And I have not been receiving shoes, so this is no mistake! Avoid ordering because this is the biggest SCAM I've ever seen. Do not order from here, I repeat, DO NOT. You will be scammed.

Bottom Line: No, I would not recommend this to a friend

I let my fiance use my card to buy a pair of shoes from JustFab and I didn't check my statements until four months later and had been charged $39.95 for all four months and received nothing. So I canceled while on a three-way with Capital One disputing the charges. Then JustFab says credits do not exist. Oh well, it's over. NOT! So flash forward six months later and they are still charging me! Luckily Capital One recorded the phone call and was a witness. So Capital One knocks all six charges from my account! Thank god for Capital One! Do not buy anything from JustFab, it will be hours of your life you will never get back.

Bottom Line: No, I would not recommend this to a friend

I ordered one singular pair of shoes more than a year ago, and ever since then, they’ve been charging my card month after month (I did not know until I looked just a little bit ago). And it’s been hundreds of dollars and I did not order these things. Last June, I called to dispuit the payment and they refunded me what they owed at that point, and after that, they did it again and have been doing it for six months. I don’t know if this is an employee at JustFab thinking they can just get away with using my card when I haven’t ordered anything except a $39.95 pair of shoes and have proof of this because I’m logged into my account on my iPhone and have been ever since I ordered the one pair! They’ve been charging me for shoes I did not order, and certainly did not receive. Avoid ordering from JustFab.

Bottom Line: No, I would not recommend this to a friend

They don't make it clear AT ALL that you are signing up for their VIP membership, which charges your account £35 a MONTH. Then they make it very difficult to cancel your VIP membership account. They are a shady company, who deliberately mislead people. AVOID.

Bottom Line: No, I would not recommend this to a friend

Apparently, their "small print" talks about a $39 monthly fee. No wonder how they stay in business. Very sneaky and very easily missed. Very misleading! I canceled my "membership" instantly. They need to be more upfront about this so-called membership.

Bottom Line: No, I would not recommend this to a friend