Ipsy

When I first joined the Ipsy craze, I was excited and couldn't wait for my first bag. Then after a number of months, my excitement faded to disappointment.

Most of the products were great, not all, but most. The problem was that I was being sent the same type of product over and over again, every month. I even went into my account on their site and changed my preferences, hoping to get different types of products. But that didn't happen. Now, the $10 was a great price, but a girl can only use so many eyeliners and lip glosses.

I am looking at finding a different company to try that provides the same type of thing but in a different fashion. One that sends different items every month, or every couple months, so I can see what I like or do not like before buying.

Bottom Line: No, I would not recommend this to a friend

You sign up and WHAM! Placed on a waitlist that forces you to spam people to get off of. This is AFTER you've given Ipsy your credit card/payment info.

There is NO customer service line, nor refunds. Emails are automated & do not address your issue. Facebook page comments are answered by 2 women, who I suspect are employees, in an incredibly rude manner. Tweets are ignored. If you try to email them again, after being ignored, you get bumped to the end of the line - regardless of how long you've been waiting for a response.

Ipsy is quick to take your money on the 1st, but slow to ship. Shipping is done in three batches. You may not get your bag for the month in THAT month, or at all. Shipping estimates & actual shipping dates change constantly, getting further out each time. Any inquiries are met by the same bot response about the shipping being done in 3 batches, regardless of your actual question or how late your bag is.

You DO get to "peek" into your bag & see what you're getting (that is IF you get it), only to find that your beauty preferences are completely ignored by the company.

My one & only bag, which never arrived, didn't even have makeup in it, just mascara & a highlighter stick. The rest appears to be the type of samples you get in the mail.

When you go to cancel your service, the buttons you must click are purposely misleading, but even worse - your purchase history & shipping info for any bag you've yet to receive are completely wiped clean. Be sure to screenshot & copy down all this information prior to cancelling your subscription.

Ipsy is terrible & I would recommend it only to someone I hated.

Bottom Line: No, I would not recommend this to a friend