The wrong socks were delivered today. When I called customer service, they informed me the SQU number in the system was incorrect and they shipped the wrong socks. They shipped lady crew socks when I ordered men's ankle socks. When I asked them to ship me the socks I ordered, they told me to call back in 3 days to see if they have fixed the bug in the system. This is horrible customer service. Bombas messed up my order and I have to continue to call them to inquire if they have fixed their system.
Pros and Cons:
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from Bombas
Hi Jonathan,
My name is Savannah, and I'm a Customer Happiness Associate at Bombas. Thanks for your review!
We're so sorry about the mix-up here and understand your frustration. Here at Bombas, we have a 100% Happiness Guarantee that we take seriously, so we would like to make this right.
There's no need for you to call and follow up. Instead, please reach out with your order number or email associated with your purchase, and we'll ensure you receive the correct items!
You can contact us here http://bit.ly/bombashelp. If there's anything else we can do for you in the meantime, please let us know.