Summary
Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.
Pros
Cons
Posted on Aug 6, 2020
I have NOT received my contacts in two months. Customer service is only available via email. I continue to be billed and I have verified my change of address and still cannot get this issue resolved! Waiting to hear back from someone via email is frustrating.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
It was convenient when they actually come in the mail
Continuous shipping problems
Customer service is only available via email
Several emails and still no resolution to my problem
Unable to track packages accurately
Unable to speak to a live person to resolve my issue
I continue to be billed even though I have not received my contacts
Several times my contacts arrived late
Unable to overlap shipments to avoid running out of contacts
Customer service
Items late or lost in shipping should be sent rush or express mail
Company Response from Hubble Contacts
Sep 2, 2020
Hi, Michelle,
Thank you for taking the time to leave this review. So sorry to hear you have been experiencing delays or you never received your order. I'd like to find out more about what happened. We've reached out privately so we can discuss your account details from there. Thank you!
Best,
Sophia
Posted on Jul 30, 2020
I started using Hubble Contacts because it was just more convenient for me. I can order what I need, instead of having to get a year's supply all at once. I will say they are a bit more costly than other options if using 365 days out of the year. I don't wear contacts every day so this isn't such a big deal for me. But something to consider if you're on a budget.
I find the contacts to be very comfortable. A lot of daily lenses are incredibly thin, and I've actually had some other brands rip in half while in my eye or while trying to remove. These are the same thickness as reusable lenses, making them very comfortable and I haven't had any of them rip or tear while using. My eyes don't dry out while using these either. These are honestly the most comfortable lenses I've ever used, and I've been wearing contacts since 1995. I've tried a lot of brands, nothing else compares in my opinion.
Aside from the actual contacts, the customer service has been really great as well. My package got lost in the mail a few months ago, and they did not hesitate to resend it, free of charge, as quickly as possible.
I really love how easy the website is to use, and it's very easy to tell when you'll be getting your next order. If you need to cancel or pause a subscription, you can just do it on the website. They don't make it complicated or make you call them to do it. You're able to set the exact date you want the charge to occur and they are very quick with shipping.
I really can't say enough great things about this company. Overall, I would absolutely recommend these contacts. I don't think I'll use any other brand again.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Comfortable
Thickness of contacts
Website ease of use
Customer service
Packaging
Fast shipping time
Cost is a little high
Company Response from Hubble Contacts
Aug 28, 2020
Hi, Abel,
Thank you so much for taking the time to leave us this amazing review and recommendation. So happy to hear that you have a great Hubble experience from our lenses, website, shipping down to our team which has been helpful along the way! Happy to have you in the Hubble family. :)
Best,
Sophia
Posted on Jul 29, 2020
My wife and I use Hubble all the time. They deliver on time and consistently. Customer service is excellent as well. I highly recommend their product.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Comfort
Price
Delivery
No “cons” were specified in this review
Company Response from Hubble Contacts
Aug 28, 2020
Hi, Michael,
Thanks for the lovely review and recommendations! We are happy to hear that you're loving the Hubble experience both on our delivery and that our team has been helpful along the way! We appreciate your positive feedback, thank you!
Best,
Sophia
Posted on Jul 29, 2020
We loved this company until COVID came around. Contacts were late/didn’t arrive. We even bought an extra pack to get ahead. We received only one replacement set when we should have received too. My husband had to go without contacts for 3 weeks, it was horrible.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenient
Easy
Responses
No rush shipping
No early shipping due to COVID
No replacement/credit for the 2nd late package
Company Response from Hubble Contacts
Aug 25, 2020
Hi, Kimberly,
Thank you for your review, we appreciate you sharing your experience. I apologize for the delay in your shipments recently. Due to Covid-19 major carrier services everywhere are experiencing extreme delays in their delivery times. We are doing everything we can to honor our shipping time frame of 5 to 10 business days. Unfortunately, shipments are still really out of our control.
I send you a private message here in Highya as I would like to personally check your shipments and to help you resolve this!
Thank you,
Sophia
Posted on Jul 29, 2020
I’m using contacts for at least 10 years now and it’s never been this easy as my last year with Hubble. I just get my contacts on the mail four times a year. I never run out or worry about solutions or containers! The contacts are of high quality and never irritate my eyes. My eyes feel happy!
And if you accumulated too much of contacts, you can pause the subscription with one phone call (I wish it would be possible to do online though).
Hubble Team, thank you for the amazing service.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Doesn’t irritate my eyes
Easy to use - no solutions or containers needed
Never run out
No “cons” were specified in this review
Company Response from Hubble Contacts
Aug 25, 2020
Hi, Tamara,
Thank you so much for your lovely and thorough review! We're so happy to hear that you are happy with our lenses, enjoying our subscription model and it's proving to be a much better option for you. I just want to let you know, Tamara that you have the option to pause shipments or manage your subscription on your online Hubble account. If you need some assistance please send us an email to help@hubblecontacts.com with the subject line "ATTN: HIGHYA" and I'll be happy to help.
Thank you and stay safe! :)
Best,
Sophia
Posted on Jul 29, 2020
I have tried to contact someone to unsubscribe me. You guys take 2 payments at a time sometimes. And my daughter does not Iike them. She says they give her a headache.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Kept enough
Could not contact someone
Wanted to change prescription
Company Response from Hubble Contacts
Aug 25, 2020
Hi, Katorica,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription and you are continuing to be charged. I'd like to look into this for you. I'll send you a DM, so that I can investigate further.
Thank you,
Sophia
Posted on Jul 29, 2020
They always show up at the same time every month. It's so much easier than having the hassle having to go and pick them up. I love Hubble!
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Aug 12, 2020
Hi, Jessie,
Thank you so much for sharing your experience! I'm so happy to hear that you're loving the Hubble experience especially the subscription delivery system is working out so well for you, as picking up lenses from your optometrist can be a hassle! Thank you! :)
Best,
Cristy
Posted on Jul 29, 2020
The lenses are comfortable and their shipping practices always ensure I'm never close to running out of lenses. Overall a great product and company.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Comfort
Price
Shipping speed
No “cons” were specified in this review
Company Response from Hubble Contacts
Aug 12, 2020
Hi, Ajay,
Thanks for taking the time to write a review! We're so happy to hear that you're satisfied with our lenses and our shipping practices are so helpful for you. :)
Best,
Cristy
Posted on Jul 28, 2020
RUN, don't walk, away from this company! They give you a $1 for 30 pairs of contacts. Before you even get the trial, which took 3 weeks to arrive, they charge you for $40 without your permission! They refuse to refund this money or allow you to return the contacts! THIS IS A SCAM!
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
They lie
Contacts are the WORST
Terrible customer service
Company Response from Hubble Contacts
Aug 12, 2020
Hi, Jill,
Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process.
In reference to your refund request, I am sorry to inform you that since the package has already been shipped out prior to your cancellation call, we are unable to pull back the order and we don't accept return for refund. This was a general business decision made to help protect the safety regulations of our contacts since these are class II medical devices. However, you've successfully cancelled your subscription so rest assured there will be no more transactions or charges that will be made on this account moving forward.
Thank you for your patience and understanding!
Best,
Cristy
Posted on Jul 11, 2020
I didn't like keeping one pair of contacts for a whole month. My eyes are far more important than that. When I heard about daily contact lenses, I started looking around for an affordable brand. Hubble fits the bill, both in quality and price. I know I must sound like a commercial, but they really are that good. I forget I have them on, they are so comfortable. I also have control over how many I receive, or if I want to skip a month or more.
Length of Use: 6–12 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Affordable
Comfortable
Durable
Sometimes one or two misfit contacts
Made from older (outdated) technology (materials)
Company Response from Hubble Contacts
Aug 6, 2020
Hi, Julianne,
Thanks so much for your honest review! Glad to hear you're enjoying our affordable prices, lenses, and convenient service.
Best,
Cristy
Posted on Jun 13, 2020
This is a subscription service that you cannot cancel without being charged. I tried. The contacts are too thick to be wearable. They don't accept returns and they will charge you immediately, even if you contact them to cancel. This company is bad news and the products will damage your eyes.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Will damage your eyes
Will charge you for product you cannot use
Horrible customer service; will make it very hard for you to cancel
Company Response from Hubble Contacts
Jul 8, 2020
Hi Dina,
Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model as well with our lenses. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. I've reached out to you via private message here in HighYa to find out more about what happened so that we can make this right.
Best,
Cristy
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