Hubble Contacts

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Hubble Contacts

Overall Rating

3.6

806 Customer Reviews

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Summary

Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.

Pros

  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles

Cons

  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

Customer Reviews

3.6 Stars out of 806 Reviews
5 Star:55% 4 Star:8% 3 Star:3% 2 Star:7% 1 Star:25%
66% Recommend This Brand
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Posted on Mar 13, 2019

Hubble Contacts are scam artists

By Stacy H., Georgia, Verified Reviewer

These liars make it seem as if the trial is only $3 for shipping! In actuality, they will charge you $39 even if you change your shipment and frequency dates! They don’t have the integrity to tell you the truth upfront and they will say it’s your fault with your bank and force you to keep the contacts even if you return the package unopened and paid for shipping! The trial pack gave me an EYE INFECTION, which is why I decided to discontinue! It is a scam!

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 25, 2020

Hi, Stacy,

Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first free shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process.

Additionally, we take quality issues very seriously. We’re sorry to hear that you may have an eye health issue. As you may know, complications from contact lens wear can have serious effects on your vision and overall eye health. If you believe you may have an eye health issue but have not seen your eye care professional, we recommend that you stop using your Hubble contacts and seek immediate medical attention. Because we will need to keep a complete record of this, please send an email to help@hubblecontacts.com so that we can put you in touch with the correct department! Thank you!

Best,

Sophia

Helpful Review? 3 People Have Voted

Posted on Mar 7, 2019

Read many reviews before falling for this

By Sig M., Colorado, Verified Reviewer

STAY AWAY from this company, all of the negative reviews are accurate. I don't even wear disposable contacts, never opened the boxes and they won't refund upon return. HUGE regret that I fell for the free trial, I thought it was for an extended wear pair because that's what my prescription is for. They take $36.00 every month for a prescription that isn't even close to mine. Doubt this was verified with my doctor, he would have never allowed it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 24, 2020

Hi, Sig,

Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! We try to be as transparent as possible that this is a subscription service by stating it on our web page and upon check out. Also, we verify 100% of orders that come in.

I can also see that you have canceled your subscription by calling in and our team has provided you with all of the necessary information regarding your subscription. If you have any further questions regarding your refund, please send an email to vanessa@hubblecontacts.com with the subject line "ATTN: HighYa".

Best,

Sophia

Helpful Review? 3 People Have Voted

Posted on Feb 26, 2019

Hubble Contacts online

By Joyce C., Angels Camp, CA, Verified Reviewer

Since I have first ordered a box of Hubble Contacts lenses for $3.00 on my birthday, approximately two weeks after my birthday, without my authorization to reorder a second box of contact lenses, Hubble Contacts online just automatically charged my debit card $36.00 in their thievery. Hubble Contacts Customer Services are so horrendously the rudest and uncooperative not to refund my $36.00 through my bank when I have NEVER ordered another box of contact lenses. I am so angry to lose my money and will NEVER EVER recommend the Hubble Contacts scam again!

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 29, 2020

Hi, Joyce,

Thank you for taking the time to leave this review. I'm so sorry to hear the subscription came as a surprise! We try to be as transparent as possible that this is a subscription service by stating it on our webpage and providing customers with access to canceling orders on their account page.

I have had a chance to check all the conversations you have with our team, and it seems that our customer support informed you that there is a package coming because you were charged on 02/18/2019 07:21 am and your subscription was canceled 02/20/2019 4:34 pm EST. We have provided you with all of the information necessary to resolve this issue, so, unfortunately, I am unable to provide any more helpful information. If you have any further questions or concerns, please send an email to vanessa@hubblecontacts.com with the subject line "ATTN: HighYa" and we'll get back to you ASAP!

Best,

Sophia

Helpful Review? 4 People Have Voted

Posted on Feb 25, 2019

Be ware of falling into the trap of subscription

By Payal C., Baltimore, MD, Verified Reviewer

They will entice you with the $1 subscription deal, but will deduct the money after 15 days without informing you that you are automatically subscribed to the deal! It cost me $37 and all of them are useless and poor quality material.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 24, 2020

Hi, Payal,

Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel or skip your next charge date - we make this information available on our website and during the sign-up process, but sometimes people miss it. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! If you have any questions about our policies or about your account, you can send us an email to help@hubblecontacts.com with the subject line "Attn: Highya" and we'll be happy to help you from there.

Best regards,

Cristy

Helpful Review? 5 People Have Voted

Posted on Feb 17, 2019

Wrong prescription

By Joshua C., Destin, FL, Verified Reviewer

It states on the website that they verify the prescription from your doctor, but why obviously didn’t do that. I have $100 worth of wrong prescription contacts that Hubble refuses to refund me for.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 24, 2020

Hi, Joshua,

Thank you for taking the time to write this review and share your experience. We require a valid Hubble Rx to order our lenses, and we verify 100% of orders that come in. I've reached out privately to personally check with this one and get to the bottom of this. Thank you!

Best,

Sophia

Helpful Review? 7 People Have Voted

Posted on Feb 10, 2019

Feels horrible

By Jaclyn P., California, Verified Reviewer

My Hubble Contacts feel horrible. I can totally feel them while wearing them, like, they’re thick.

You can only cancel Monday - Friday so they will charge you on a Saturday so you have to wait until Monday to speak with someone. They are just a huge no for me, and I’ve decided to stick with my Acuvue...

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 24, 2020

Hi, Jaclyn,

Thank you for taking the time to write this review and share your experience. I am sorry to hear that you are unhappy with our cancellation policy and the lenses feel thick on your eyes. We appreciate the feedback and welcome you to send any other questions or concerns to my team at vanessa@hubblecontacts.com using the subject line "ATTN: HighYa" and we'll get back to you ASAP!

Best,

Sophia

Helpful Review? 5 People Have Voted

Posted on Feb 5, 2019

Hubble Contacts review

By Pete T., Albuquerque, NM, Verified Reviewer

These contacts are awesome! They were super breathable and didn't leave me with a dry eye like many of the other daily use contacts I have tried. I use them for snowboarding and many other strenuous activities to help increase my peripheral vision compared to wearing glasses. 10/10. Would wear again!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Hubble Contacts

Dec 23, 2019

Hi, Pete,

Thank you for taking the time to leave this review. I'm so happy to hear that the contacts work so well for you and you find Hubble Contacts so helpful in your snowboarding as well in any other activities! :)

Thanks,

Sophia

Posted on Feb 4, 2019

Convenient

By Tiffany B., Longview, TX, Verified Reviewer

Hubble is an easy and convenient company to use. Contacts are very inexpensive and delivered right to your mailbox. They, unfortunately, are not the best quality, I can only wear them for about 9 hours before they get uncomfortable, but you get what you pay for!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Hubble Contacts

Dec 23, 2019

Hi, Tiffany,

Thank you for taking the time to leave this review. I'm glad to hear that your deliveries are working out so well and we will always be happy to provide affordable lenses. If there's anything we can do for you, please feel free to reach out to my team at help@hubblecontacts.com with the subject line "ATTN: Highya" and we'll be happy to help!

Best,

Sophia

Posted on Jan 21, 2019

These hurt my eyes!

By Valerie L., San Diego, CA, Verified Reviewer

Don’t bother buying these!

When I got these, everything seemed ok, but I really wanted to try them for a while first. Then I was sent another box for which I was charged $33 (didn’t realize I had to cancel their subscription)!

Once I tried these, it felt like it was scratching my eyeball. It took me another week to try another one just to be sure (don’t use them often).

I sent the company an email and they said it’s outside the 30 return policy! I don’t want to just return them. To me they’re defective! Frustrated!

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 30, 2020

Hi, Valerie,

Thank you for taking the time to write your review. I am sorry to hear that you found our lenses uncomfortable and you are unhappy with our return policy. If you have any questions about our policies or about your account and any concern about the lenses you received, you can send us an email to help@hubblecontacts.com with the subject line "Attn: HighYa" and we'll be happy to help you from there.

Best,

Sophia

Helpful Review? 5 People Have Voted

Posted on Jan 18, 2019

Hubble review

By Sydney L., Missouri, Verified Reviewer

I have really liked my experience with Hubble. The contacts feel good and they are more affordable than other contacts. I will never go back to other contacts. It's nice to know that I always have a fresh pair available to me.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Hubble Contacts

Dec 23, 2019

Hi, Sydney,

Thank you for taking the time to leave this review. It’s great that you really like your Hubble Contacts experience. We appreciate you for being a loyal, long-term customer. It means the world to us. :)

Best,

Sophia

Posted on Jan 16, 2019

Cost is not as cheap as they claim

By Bob B., Seattle, WA, Verified Reviewer

This company claims to have grown a business out of their concern for the price of contact lenses. However, they are the most expensive lenses available. There are other daysoft lenses that are half the price. This is very deceiving.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 17, 2020

Hi, Bob,

Thank you for taking the time to leave this review. Here in Hubble we always aim to provide an affordable and safe daily lens option to prevent eye injuries caused by overwear of lenses! We apologize that our service or prices did not satisfy your expectations. However, we're glad to hear you’ve found a lens plan that works for you! Please feel free to reach out to help@hubblecontacts.com with the subject line "ATTN: Highya" with any additional questions or concerns that you have.

Best,

Sophia

Helpful Review? 3 People Have Voted
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