Summary
Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.
Pros
Cons
Posted on Mar 21, 2019
It’s great contacts and affordable! I dropped out of it but I came back for it after trying other brands. It’s hydrating and thin, I can barely feel it! I am super nearsighted and I have to wear contacts every day. I did two eye exams in the past year and my eyes are in good health. Highly recommend!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 4, 2019
Hi, Rachel,
Thanks so much for your review and for sharing your honest experience with us. We're so glad that you've come back to us and you're having a good Hubble Contacts experience. We will always be happy to offer affordable, fresh and clean daily lenses.
Thank you,
Sophia
Posted on Mar 21, 2019
Ok, can I be honest, in the past I was wearing my disposables for WAY too long. I was doing that because I was trying to make them last as long as possible. I LOVE Hubble. I now have contacts that are super affordable and delivered to my door monthly. I have no excuse for NOT taking better care of my eyes now. The contacts are super comfy and the automatic delivery makes things such a breeze. Thanks so much for creating an affordable contact option, my eyes thank you.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 4, 2019
Hi, Mindy,
Thank you for taking the time to leave this review. We are so grateful for your kind words. Glad to hear also that you're loving the Hubble Contacts and our automatic shipment is working out so well for you. We will always be here to offer affordable and quality lenses. Thank you again for sharing such a positive experience.
Best,
Sophia
Posted on Mar 20, 2019
Hubble is an awesome way to get your contacts. It's affordable and reasonable. The fact I don't have to remember to order them is great. I don't think I could ask for a better way to get my contacts. Thank you for having this available.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 4, 2019
Hi, Heather,
Thank you for taking the time to leave this review. We're so happy that you're loving the Hubble lenses and that our subscription delivery system is working out so well for you. Thank you also for putting your trust in us. ❤️
Best,
Sophia
Posted on Mar 19, 2019
Rubbish customer service and questionable business ethics.
Philippines-based customer support has no clue about UK/Europe consumer regulations.
I felt cheated. Avoid them like the plague.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Jan 29, 2020
Hi, Vishal,
Thank you for taking the time to write this review. We apologize that our service did not satisfy your expectations however, you can assure that our customer service support team has been fully trained about the process, policies, and regulation to deliver a great service. Your feedback is highly appreciated it will help us get better. If you have any questions about our policies or about your account, you can send us an email to help@hubblecontacts.com with the subject line "Attn: HighYa" and we'll be happy to help you from there. Thank you!
Best,
Sophia
Posted on Mar 18, 2019
After ordering my daily contacts from my optometrist for years, I found Hubble online and decided to try. I’m soo grateful I did! My eyes are really dry, but Hubble Contacts fit amazing and my eyes stay moisturized. Also, it’s so much easier with my busy schedule to just have them arrive once a month, no headache or hassle, they're here when I need them! I’m soo happy I found Hubble!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 12, 2019
Hi, Erin,
Thank you for taking the time to leave this review. So glad you've found us and are now able to enjoy the ease of wearing our lenses without breaking the bank. We appreciate you recommending it to your friends!
Best,
Sophia
Posted on Mar 18, 2019
The service is great. I order my contacts to come every other month and they do. I sometimes have trouble that they irritate my eyes, but it usually goes away in an hour or two. But overall I have been happy with the service.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 9, 2019
Hi, Jyl,
Thank you for taking the time to leave this review. We are happy to hear that you're having a great Hubble experience. We will always be here to provide a great service to our customers. If there's anything we can do for you, please feel free to reach out to my team at help@hubblecontacts.com with the subject line "ATTN: Highya" and we'll be happy to help!
Thank you,
Sophia
Posted on Mar 18, 2019
I have been using Hubble for a few months now and just love it! I have really bad eye sight and have a hard time putting in contacts so I used to have a pair that I would wear for 30 days straight and then throw away! Well, with Hubble I can put them in and then throw them away. Therefore if I drop one and can’t find it, I can just get another one and put it in! The price is so affordable and I don’t have to go into the doctor anymore to order more! With Hubble, it comes to me! Best thing ever!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 12, 2019
Hi, Jennifer,
Thank you for taking the time to leave this review. I am so happy to hear Hubble has made your life so much easier on the job and beyond. It's wonderful to have you on board.
Thank you,
Sophia
Posted on Mar 18, 2019
Easy to sign up and receive contacts from Hubble! If you require primary contact lens (i.e., don't have astigmatism), then they are the right contacts for you! They come right to your house!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 9, 2019
Hi, Meghan,
Thank you for taking the time to leave this review. We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Best,
Sophia
Posted on Mar 18, 2019
All of my shipments have been on time and contacts are super comfy, also made in the USA. Pretty cost effective and easy on a busy schedule! I think it’s definitely the age way of easy contact lense prescription. I never fall behind in my daily routine thanks to Hubble!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Dec 9, 2019
Hi, Veronica,
Thank you for taking the time to leave this review. It's great to hear that you're having a good Hubble experience both to our contacts and deliveries. We will always be here happy to provide a great service to all our customers. Thank you again for sharing such a positive experience. It means the world to us. :)
Best,
Sophia
Posted on Mar 17, 2019
This is a total scam! All the negative reviews are unfortunately true. I signed up for the 2 weeks trial and the product took a month to arrive, in the meantime, they charged my card for the next set of lenses without so much as a courtesy email notifying me that a) I had a subscription and b) said subscription was about to start. As a result, I received both the free trial lenses and the next set at the same time. I tried to log into my account to stop the shipments and according to their database, I had no account associated with my email. In the meantime, I was charged for yet another set of lenses. I did speak to a customer service rep who seem altogether annoyed that I was irritated and proceeded to question me as to the quality of the product, which really wasn’t the issue. Eventually, she canceled my account and issued me an email with the refund label and instructions on how to complete. Needless to say, it’s been 3 months later and no refund has been issued.
Now, I no longer have the product for which I paid and no refund in sight. I guarantee this company makes its money on getting as many people to sign up for the free trial to get in a couple of payments before the person realizes what’s going on and cancels. Based on other reviews (and my own), receiving a refund is next to impossible.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Jan 29, 2020
Hi, Kim,
Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise and have some trouble getting your order refunded! We try to be transparent that 16 days after your first free box is charged, Hubble does become a subscription service if you don't call in to cancel - we make this information available on our website and our terms of service. We work hard to make this information transparent and truly apologize if anything wasn’t clear to you! I'd like to find out more about what happened - so we've reached out privately to discuss your account details from there.
Best,
Sophia
Posted on Mar 14, 2019
Signed up for free contacts, got them. Got a confirmation email for them. Never got another email. They wanted me to forget about the subscription, and I did. Never received the contacts either. They claim things are in shipment. For two months? Courtesy refund of $40. But I paid $44. Where's my $4? The customer service is located "offshore." Keeping my $4 for shipping. Terrible company, same joke they're all of it.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Jan 30, 2020
Hi, Kathleen,
Thank you for taking the time to leave this review. I am so sorry to hear about your experience. With regards to the $4 refund by default, we can no longer waive the $4 shipping and handling as it would actually cover the shipment of the package to you and it was directly paid to our third-party carrier. Please feel free to reach out to help@hubblecontacts.com with the subject line "ATTN: HighYa" with any additional questions or concerns that you have. Thanks for your kind understanding.
Best,
Sophia
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