Summary
Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.
Pros
Cons
Posted on Sep 6, 2019
I contacted you all immediately and let you know that the prescription is for positive. I don't have a phone number for you so have no way to contact you, except through text message. Please fix this problem and send me the correct contact lenses.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Jan 7, 2020
Hi, Laurie,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble finding our phone number and fixing your prescription. But I'll be more than happy to further assist you with this. I've reached out privately so we can discuss your account details from there. Thank you!
Best,
Sophia
Posted on Aug 30, 2019
They took my order, asked for the prescription, sent the wrong contacts. Refused to fix it. Said they couldn't open the prescription PDF, they aren't allowed to, limited numbers on the order form. Sent and charged for 2 more boxes after I canceled. No return policy, very poor customer service. Scam.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Jan 8, 2020
Hi, Brenda,
Thank you for taking the time to leave this review. We’re sorry to hear that you have not had a great Hubble experience. We would like the opportunity to investigate your feedback further and we've reached out privately to gather more information.
Best,
Sophia
Posted on Aug 21, 2019
We have been using Hubble Contacts for more than a year. The customer service is excellent and reachable by phone if you prefer that method of contact.
Anytime we have needed to delay or speed up a shipment they have obliged.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Aug 23, 2019
Hi Ann,
Thank you for taking the time to leave this review. It's great to hear that you're loving the Hubble experience, and that our team has been helpful along the way! We really appreciate the feedback :)
Thank you!
Vanessa
Posted on Aug 20, 2019
As the title says, the lenses are cheap and ordering is easy and quick.
They have to be changed every day whereas I have had lenses in the past that I have been able to sleep in and they have been fine for weeks. But the lenses that Hubble supply cannot be used in this way, that's fine, other than that the lenses are delivered on time. I have missed a payment due to a card change but when I entered the new card number the lenses were delivered within a couple of days.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Aug 23, 2019
Hi Steven,
Thank you for taking the time to leave this review. I'm glad to hear you're having a good Hubble Contacts experience. If there's anything we can do for you, please feel free to reach out to my team at help@hubblecontacts.com with the subject line "ATTN: Highya" and we'll be happy to help!
Thank you,
Vanessa
Posted on Aug 8, 2019
Calling to cancel is a terrible experience. Combined with an account error that charged and sent me boxes I didn't want, I definitely would not recommend this company. The contacts themselves were fine but not worth the hassle.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Aug 15, 2019
Hi Jonathan,
Thank you for taking the time to leave this review. I am so sorry to hear about your experience, and I'd like you to know that I was able to look into your tickets with our team. I do have some additional information for you, which I've sent here on Highya, in a private message. If you have any questions, feel free to respond there!
Thank you!
Posted on Aug 6, 2019
Easy to wear and even easier to order. They come to my house in a very timely manner. I am so glad I found Hubble on Facebook. This has changed my life and how I see everything.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Aug 15, 2019
Hi Kim,
Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the Hubble Contacts experience! We love to have you on board :)
Thank you!
Posted on Aug 5, 2019
I asked several times to cancel my subscription and they continued to charge me but I haven't gotten any contacts since February, but they have charged me three times in the last two months.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Jan 8, 2020
Hi, Jennifer,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription and that you are continuing to be charged. I've reached out privately so we can discuss your account details from there. Thank you!
Best,
Sophia
Posted on Aug 5, 2019
Extremely convenient service. Lenses are shipped monthly like clockwork. My eyes enjoy fresh lenses every day without the expense of a disinfecting rinse solution. I used to wear 30-day lenses but they would become mucked up after 2 weeks. Losing one while riding also became expensive. Both issues resolved by Hubble. I love Hubble!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Aug 15, 2019
Hi Michael,
Thank you for taking the time to leave this review. It's so great to hear that you're loving the lenses, and that your deliveries are working out so well! We love to hear feedback like this!
Thanks!
Posted on Aug 2, 2019
I live and work in Great Smoky Mountains National Park, and getting out to an optometrist's office is nearly impossible with my commute. Hubble has made my life SO MUCH EASIER! The contacts are so comfortable, and they never dry out in my eyes! (That was a huge issue for me with other lens brands.) Not to mention, the blister packs and boxes are all recyclable! I can do good for my eyes and for Mother Earth at the same time!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Aug 15, 2019
Hi Rebekah,
Thank you for taking the time to leave this review. It's wonderful to hear that the subscription delivery system is working out so well for you, as picking up lenses from your optometrist can be a hassle! We're so glad to have you on board :)
Thank you!
Posted on Aug 1, 2019
The contacts were painful and hurt my eyes. I went to my optometrist who suggested I immediately stop using them. I went to cancel my subscription and it took months to get it done. They sent me more boxes and even though I followed their return protocol I am yet 5 months later to receive my refund. You get what you pay for look elsewhere. Give your eyes and wallets a break from this terrible brand.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Aug 15, 2019
Hi Kristina,
Thank you for taking the time to leave this review. I am so sorry to hear about your frustrating experience. I've had a chance to look into your account, and would like to chat more about the orders you returned. I've reached out privately, here on HighYa, and look forward to hearing back from you!
Posted on Aug 1, 2019
Hubble is super easy and hassle-free. Switching to daily contacts was something I always wanted to try but thought it would be too expensive. Hubble was the perfect solution to my problem.
The daily contacts are affordable and the subscription keeps them coming without me even having to worry if I’m ever going to run out. I would definitely recommend Hubble to anyone who asks!
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Aug 15, 2019
Hi Coleen,
Thank you for taking the time to leave this review. I'm so happy to hear that you're loving the Hubble Contacts service, and that the subscription is working out perfectly for you! It's great to have you on board :)
Thank you!
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