Summary
Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.
Pros
Cons
Posted on May 21, 2020
The contacts are great. I have never had any issues and they are comparable to name brand contacts. They always ship on time and I never have to worry about running out of contacts. The price is right too.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
May 25, 2020
Hi, J,
Thank you so much for your awesome review! I'm glad to hear that you're enjoying our affordable prices and the subscription delivery system is working out so well for you. Happy to have you in the Hubble family :)
Best,
Sophia
Posted on May 8, 2020
Nice personal relations Hubble Contacts. Your company loves to sing the praises of your fine print. At this point, if Hubble Contacts still thinks they have kind regards from my mouth they have another review coming. Everyone I know will hear my story.
Bottom Line: No, I would not recommend this to a friend
Posted on May 4, 2020
I am a first-time contact user. Figured I would give Hubble a try. My eyes tend to sting after I put them in, and my eyes are usually goopy and gross if I sleep in them. They are nowhere near what I excepted.
And another con is that I have to call in to cancel my "subscription" when I should just be able to push a button. I don't have the time to sit on hold all day to cancel a $39.00 monthly charge for contacts I can't even use.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
May 6, 2020
Hi, Teryn,
Thank you for taking the time to write this review and share your experience. I’m sorry to hear that you are dissatisfied with our lenses and unhappy with our cancellation policy. Please be reminded that contact lenses must not be worn when sleeping.
I'd like to find out more about what happened - so we've reached out privately to discuss your account details from there.
Best,
Sophia
Posted on Apr 24, 2020
I first ordered Hubble Contacts because a friend recommended it to me. I did the 15-day $1 trial and right after a couple of days I signed up for a monthly prescription. I can't leave a 5-star review because to be honest I have not tried any other contacts so I can't compare, but I'm happy with these now.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Apr 29, 2020
Hi, Alejandra,
Thanks for taking the time to write a review! It's wonderful to hear that you're happy with our lenses. So glad to have you on board! :)
Best,
Sophia
Posted on Apr 22, 2020
I love wearing Hubble Contacts. Hubble Contacts aren't only affordable but Hubble Contacts fit so much better than the brand name contacts that I used to wear. Since wearing Hubble Contacts, I don't ever see myself wearing any other contacts. I would recommend Hubble Contacts to my family and friends.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Apr 29, 2020
Hi, Carrie,
Thanks for the lovely review and recommendations! So glad you're loving the lenses and affordable prices. Happy to have you in the Hubble family :)
Best,
Sophia
Posted on Apr 7, 2020
We all received the boxes. I still received the contacts monthly at regular price. A few months later I saw the $1 offer and ordered via another email. They said they could not verify.
Poor customer service guy was rude and wouldn't explain why they never verified the first time. My friends didn't have prescriptions either. It sucks you have to call to cancel subscription. Should be able to via website so we have evidence we canceled.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Apr 14, 2020
Hi Charity,
Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our team and dissatisfied with our cancellation process. We verify 100% of orders that come in. I'd like to find out more about what happened - so we've reached out privately to discuss your account details from there.
Best,
Sophia
Posted on Mar 31, 2020
Tried Hubble Contacts and was charged for subscription 16 days after order when they gave me 15 pairs of contacts. They do not allow time for shipping of the contacts and enough days to use the contacts. I did not have time to use the full trial before I was charged. Called customer service and they said they could not do anything. Feel like I was forced to purchase something I do not want.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Mar 31, 2020
Hi, Dan,
Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. Please make sure to call our cancellation line at 1-844-334-1640 between 9 AM and 5 PM EST, Monday through Friday, or 1PM to 5PM EST, Saturdays excluding federal holidays. Thank you!
Best,
Sophia
Posted on Mar 23, 2020
Love that I don’t have to remember to reorder every month, they are right on time! I like the automatic payment method and it truly is worry-free. I would recommend these contacts to everyone.
Bottom Line: Yes, I would recommend this to a friend
Company Response from Hubble Contacts
Mar 25, 2020
Hi, Abigail,
Thank you for your lovely review! I'm so happy to hear that you're loving the Hubble Contacts service and that the subscription is working out perfectly for you! It's great to have you in the Hubble family :)
Best,
Sophia
Posted on Mar 21, 2020
I have tried to cancel on more than one occasion because I don't need any more contacts. Very difficult to do so. I would have appreciated more help from the customer service team. Would not recommend to friends as I have not found the service to be very good with half of the last order of contact lenses also being split and unusable.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Mar 25, 2020
Hi, Shailey,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I've sent you a private message to help you resolve this! Thank you!
Best,
Sophia
Posted on Mar 21, 2020
I had a Hubble subscription for a relatively long time, I tried to change my prescription and was met with an email. I expressed I didn’t understand so I sent a copy of the script in but then to receive a rude unsatisfactory email response. I gave up and canceled, taking my business elsewhere.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Mar 25, 2020
Hi, Jennifer,
Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with one of our associates. I'd like to find out more about what happened. I've reached out privately so we can discuss your account details from there. Thank you!
Best,
Sophia
Posted on Mar 10, 2020
I canceled my subscription back in December 2019 because I didn't like the contacts. After canceling I was still charged. It took nearly a month to receive a refund. Now, March 2020, and this RIP off of a company is STILL charging my bank account and I just noticed. I am beyond angry, and they are completely unsympathetic or apologetic. Worst company ever.
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Mar 12, 2020
Hi, Balley,
Thank you for taking the time to leave this review. I am sorry to hear that this has happened. I would like to look into what happened so I sent you a private message.
Best,
Sophia
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