This service was helpful at first as I didn’t even know how to buy a house. After filling out some info I was immediately contacted by two different agents both claiming to be from HomeLight and worked for Ann Hoke Reality. It was confusing as I didn’t know who to go with so I went with the first agent at the beginning. She showed us two houses and then was done with us. Didn’t even call back untill a month later. The second agent made us sign a contract so we couldn’t get another one (agent) and this agent really only showed us houses that we looked up on Trulia and Zillow. She didn’t do any legwork but did do all necessary paperwork with bids and finally the contract, and closing.
All in, after going through this...the next house I buy, I’m going to do my own research and get a real estate agent of my choosing and one I can let go if I don’t feel they are doing their job. I would suggest this service if you’ve never bought a house and don’t know where to start, but it’s jaded me. I understand HomeLight can’t screen the agents, but they did a good job of putting them in touch with me. I got several calls from agents but only dealt with the first two. It would be a good idea to carefully pick the agent you like.
I don’t know if this helps anyone but it was my experience and I’m in my new home now that I found, myself, and asked her (the agent) to show it to us.
Bottom Line: Yes, I would recommend this to a friend