HelloFresh

I recently joined HelloFresh and had a terrible experience! I had tried other home prep food delivery services and thought I'd try HelloFresh. My first red flag was that they didn't provide all of the ingredients for my meal like other services such as Blue Apron do. Sure it was just small things like garlic, butter, and oil, but sometimes it can make or break a meal if you don't have it at home. My second my delivery date somehow got changed without me knowing until it was being shipped, and was too late to change.

The customer service I received was horrible. Sure they responded quickly, but it was like "we're sorry(not sorry) that this happened. Oh well! They did absolutely nothing to help me and seemed to be responding with autogenerated messages. They never explained how it happened or expressed regret or tried to make it better. It was just "sorry you just wasted $60, and there is nothing we can do! Do yourself a favor and order from Blue Apron or Purple Carrot instead!

Bottom Line: No, I would not recommend this to a friend

I usually get my boxes on Thursdays. I was showing someone what I had coming. One meal wasn’t what I ordered. I checked my account, and I was charged twice.

I called their customer service. I got someone I couldn’t understand. She told me I had set up two accounts and had my box I ordered coming on Thursday and another box coming on Friday! I said why would I set up two accounts and order the same thing to come on Thursday and then the same box coming on Friday? She said people do it all the time! She said she couldn’t give me my money back but would give me one free meal ($17.95). After she charged me $56 twice. No way!

The customer service was in no way helpful partly due to the language barrier! I ordered from Blue Apron and had a problem, but they were really helpful and accommodating. Customer service is everything to a business!

Bottom Line: No, I would not recommend this to a friend

I'm sad to write this because I used to really like the convenience of HelloFresh, but I had preselected meatless meals after going vegan and realized the day before shipping that the system had totally reset my choices. It had done that before but I caught it sooner. I wrote to the company to try to get it fixed or block shipment and they told me there was nothing they could do and it was too late - this, before shipment.

PayPal reversed the charge, then I got a collections notice from HelloFresh. They deny any wrongdoing and tell me that I must pay the balance and then they'll give me a $15 credit, to my canceled account. So basically I must agree to buy another box to even use this credit. That's such a scam, and very sad.

Bottom Line: No, I would not recommend this to a friend

HelloFresh is using the ruse of a free week's worth of meals with free delivery to cheat customers out of $60.00 each. You receive an email, follow the prompts in the email, create an account, and get told your account has been credited the cost of one week's meals, but you are charged for the meals anyway. This was my experience with HelloFresh.

A colleague had forwarded this offer to me via her HelloFresh mobile app. I checked my bank account immediately after placing the order to make sure I wasn’t charged, but I was. I called the company but was answered by an exacerbated woman. She instructed me to forward her the email (she didn’t believe there was no coupon code provided) and she would issue a refund, which I would get in 3-5 business days. I called the next day to verify the refund was processed and was told it was. Nothing else was offered. No additional discount for future orders was offered for the trouble I had encountered. It’s like they didn’t care if I continued to order or not.

If I hadn’t immediately checked my account for the charge, it may have gone unnoticed because it is an auto-renewal delivery. By the time I would have balanced my checkbook, I would have thought the charge was for the next week's order. I don’t know if the email was intentionally misleading or if it was an error in coding, but either way, it was not handled well by customer service.

Bottom Line: No, I would not recommend this to a friend

I reached out to HelloFresh as soon as I received an email stating my first box was on the way. I never chose a meal or start date.

I emailed customer service right away, stating there must be a mistake. I received responses from their customer service that was beyond rude!

One person even canceled my account without speaking to me, and I asked for a supervisor to reach out to me so we can correct the mistake and this same representative told me that I didn't need to speak with a supervisor and that my card would stay charged. Unbelievable that they would say that to me.

I do NOT recommend HelloFresh as they are reputable and their customer service needs an extreme makeover.

I gave them four chances to rectify this problem and they have chosen not to correct it. So I will let the world know how awful they are as a company.

Choose another company for your meals.

Bottom Line: No, I would not recommend this to a friend

A friend submitted my information for a "free" coupon for HelloFresh. I was super busy and HelloFresh was not a priority, so I didn't act on the offer. HelloFresh sent me emails and correspondence constantly until I gave in to check it out.

I went to their website and started the process, to evaluate whether or not it was for me. When I got to the point of choosing my food, everything I wanted was going to cost an additional $10. This seemed deceptive, since everything prior to that point had indicated a set price without extra charges. Since the company had broken my trust (in my opinion), and the choices that were included without extra charge were not what I would choose, I decided it was not for me, and never submitted my order.

SURPRISE! I opened my front door to find a HelloFresh box! It has been 90+ degrees, the inside of the box was not cool, one of the cooling gel packs had leaked all over, and since I didn't know what day it came, I had to throw it away. Last night, I happened to look at my PayPal account to find that HelloFresh charged me $59.94 yesterday!

Confused, I called today, and was told that they couldn't do anything for me because the deadline had past days ago! (even though the charge just went through yesterday). So, by the time I was charged, it was too late to do anything about it! I asked to speak to a supervisor, and was told the same - no refund. No partial refund. They won't do anything for me. I asked to escalate to that person's supervisor and was told that they don't take calls.

I was also informed that my account was ACTIVE, so I logged in and canceled it. But they will do nothing to make this right. In the end, I have wasted food and a charge for a service, even though I never completed a request for food. I was also charged an additional $1 for some random reason.

Bottom Line: No, I would not recommend this to a friend

I have only been with HelloFresh now for about four weeks. I really like the idea of the meal prep kits, but I'm getting a little bored already. I would like to see more variety of selection in the vegetables or be able to swap out a vegetable (green beans) on a meal if I'm already having that vegetable on one of my meal selections for the week.

As much as I like burgers and tacos, I'd like to see more substantial items on the menu for the price point per meal as well as larger portions. Some items just aren't enough for two people. One of the meals had brown buttered corn, and we received a head of corn for two people. It was barely enough for one.

All in all, the food is tasty and simple to fix, and I like the idea of being able to skip a week if I don't like ANY of the selection for the week. In four weeks I have already had to skip a week. And it looks like there will be one more skipped week in July. This leaves me with having to figure out a full week's meals instead of my normal two days.

I really hope they take this feedback to heart and are able to make some changes to keep this delivery service HelloFresh in terms of meal ideas.

Thanks for listening.

Bottom Line: Yes, I would recommend this to a friend

Not a large enough variety of vegetables, always sending tomatoes, arugula, potatoes, and zucchini. Way too much pasta. Zero nutritional value in pasta. No way to let HelloFresh know what items you don’t want to receive. No option for allergies or dietary restrictions.

Bottom Line: No, I would not recommend this to a friend

The Chicken meal was delicious; I have enough for a whole other meal. I live by myself. I was disappointed, I thought I ordered the steak meal, but instead I got the meatloaf. Can you let them know about the mix-up? I apologize if I'm wrong, but I wouldn't have ordered the meatloaf meal since I can't eat potatoes. Can you please check the order and see if I made the mistake?

Bottom Line: Yes, I would recommend this to a friend

Before: my wife yearns that I cook. It's Sunday, 3 pm. Shall I scout and select recipes and calculate, list, and go shopping for ingredients? No, there are many more compelling Sunday activities to choose from!

After: Open the HelloFresh box that arrived on our doorstep. Take out three brown bags with ingredients for three great vegetarian dinners. After a busy day at work, there's something so relaxing about putting the Chill playlist on the speaker and preparing a tasty meal that my wife, daughter and I love, in 30-45 minutes. Ingredients are pre-sized, so the planning and procurement are eliminated! Directions are simple and visual. Satisfaction is enormous! We savor the meals and have much more fun eating together than the minimalist, survival meals we had before. Great concept. Well-executed.

Bottom Line: Yes, I would recommend this to a friend

My husband and I love HelloFresh and have recommended it to many of our friends. The food is always fresh, and everything is delicious! We look forward to our weekly deliveries.

Bottom Line: Yes, I would recommend this to a friend