HelloFresh

We had a good beginning with Hello Fresh. However, when the delivery service changed, things started going downhill. Sometimes ingredients would be missing, and we'd have to go to the grocery store to buy them. Another time, they delivered the package to our downstairs' neighbors. By the time we got it, there were tons of ants crawling all over the rotten food.

I called to let them know that it had been delivered to the wrong address, but they insisted that it had been delivered in front of a "red door." I told them I didn't have a red door. When this happened more than once, we decided to cancel our service. It wasn't worth the hassle.

Bottom Line: No, I would not recommend this to a friend

It's not even worth 1 star! I signed up for a FREE box. Wasn't suppose to be charged anything, at all -- I called to verify. We got our first (free) box and it was HORRIBLE. The veggies were wilted and rotting, the recipe was gross, and wouldn't feed three people let alone a fourth person.

Then, later I look at my bank account to realize they DID charge my account and I called them right away. They told me there was nothing they could do because the box was in route and it was after the time to stop it. They told me if I was to refuse the shipment they would then send me my money back. My husband called, spoke with the manager and they told him they would give him $15 back via our bank account and that was it. Which, still to this day, 5 days later, have yet to see a penny back.

The box came by UPS, and we sent it back like we were told to do. I called them the following day to inform them I didn't receive the box and wanted my refund like I was told, and they told me they wouldn't give a refund what so ever. I fought with them, went to 2 different managers and they gave me a credit on my HelloFresh account. Which, I informed them SEVERAL times I will not and won't order a thing from them again. They refused any sort of refund other than the credit. Then one manager said she would take the credit back since I didn't want it and deactivate my account.

All I want is MY money back in MY account! I am not asking for anything extra, or anything, just my money that I work my butt off for.

They are thieves. They can take your money, even after you do as you're told they won't return the money they took out of your account, without permission.

They said they are providing fresh food, which they are NOT. They are not there to help you or to make the customer happy. Be careful wasting your money on them. Your better off going to one of the other companies.

Bottom Line: No, I would not recommend this to a friend

I received a coupon for HelloFresh and thought that I would give it a try. We prepared the meals according to the provided recipes and the food was okay. I tried this for 2 weeks and found that it just wasn't working out with my families schedules. I went on their website to postpone and just decided to cancel altogether.

Today, I received a box again after canceling. I discovered this when going through my bank statement and saw a new charge for $129. I immediately went online and cancelled again. I also sent 3 emails via their website to cancel. They never replied. I called and talked to a service rep and manager. Neither was willing to refund the charge stating that they only saw the 2nd cancellation which of course, allowed them to ship and charge me again. How frustrating and convenient.

When I asked if I could talk to someone that could help me, the manager said they'll tell me the same thing. I asked him to please have the manager call me anyway. We'll see if that happens. I asked for someone in their Corporate Headquarters and Joe the manager said they have no direct lines. Roadblocks at every turn.

I seriously believe they know what they're doing. Way to force your product and take money from the customer. Extremely disappointed. Any good business would have simply apologized and refunded the money regardless. The public should have this information before proceeding with a company who will tell you that you're wrong, you didn't cancel and won't refund your money. By the way, Joe did say that my account is cancelled now (after the delivery and charge), his manager will call me (we'll see) and have a good day. Wonderful! We'll see if I get another order and charge. Stay tuned...

Bottom Line: No, I would not recommend this to a friend

I tried 3 different boxes and simply loved them! The recipes are very creative, easy to understand and follow, the products are very fresh and - most importantly - the final dishes are really delicious. When I had an enquiry and called their customer service, they also made a great impression: they responded promptly, they were understanding, very nice and really made me feel like a valued customer.

Bottom Line: Yes, I would recommend this to a friend

I have canceled after only 3 weeks. Food not cold enough upon arrival and it comes in a cardboard box, not a cooler container like Omaha steals. The veggies soft, almost spoiled, herbs dark and slimy and meats and poultry lacking afresh scent. And they have the nerve to call themselves Hello Fresh. Hello NOT fresh is more likely.

Bottom Line: No, I would not recommend this to a friend

I was a subscriber to HelloFresh for 3 months. From April to July 2016. Let me first start by saying the food was good. The recipes were easy to follow. Now the bad. (And there is so much bad.) My first box was scheduled to arrive on a Monday via UPS between 8 and 8. It did not come. I called and they refused to refund. I was offered a credit which I didn't want. However after much debating I ordered the following week to utilize the credit for a free box. That week the box came a week late.

This became the "norm" from HelloFresh. When I called (and I called a lot) not one customer service agent apologized and empathized or really seemed to care. My credit card was charged for boxes I never ordered. Out of all my deliveries I only received two boxes on time. Several were late and several came days late leaking and unusable. At one point I was hung up on by a rude supervisor at HelloFresh. I was contacted by a manager at one point, but was at work when he called so I asked if I could call him back. He said that was not acceptable and that he would call me back, but never did. Finally when my last box came late, the customer service agent told me "well maybe you should pay UPS for early delivery". I said NO! I shouldn't have to; her reply was "shall I cancel your service then". Which I did.

I would like to point out that each time the boxes came late I also called UPS. Every time they said the same thing that they did not receive the package from HelloFresh until Saturday and that it was scheduled for two day delivery, and with no delivery Sundays, that makes it Tuesday at best. Had HelloFresh done what they should have and gotten the order to UPS Friday, the box would have come on time.

It is sad that all my complaining fell on deaf ears.

As I mentioned, the food was good but as good as that may be, it does not overpower the horrendous, rude, pathetic customer service. I also saw on the BBB countless complaints of similar stories. Customer service and satisfaction should be of utmost priority always and HelloFresh lost a customer because of it.

I am now with Home Chef. The meals were shockingly amazing and customer service was wonderful the one and only one time I had to call.

Bottom Line: No, I would not recommend this to a friend

I ordered a "free" box last week to try out the service. The copy was misleading and indicated I would not be charged for an additional box without opting in. I saw that I was charged for the following week -- a week I was not even in town to cook the food.

I was considering ordering the box again in the future but the whole experience now feels very predatory. How would I know if I want another box by Wednesday if I just got my first one on Monday? I had not even cooked any of the meals yet. This company should truly consider a real opt-in process after offering the free box week. If people want the box, they will opt in and you will have longer-term customers. No one likes to feel forced/tricked into a $70 weekly box. There are many other services out there offering similar meals so your highest priority should be respecting your customer and providing a transparent experience that makes them want to do business with you. Just my two cents.

Bottom Line: No, I would not recommend this to a friend

We began HelloFresh with a coupon as a gift to try out. It was fine, not a great value even with the coupon, but not terrible. We decided not to continue the service after the first meal, since we couldn't justify spending $23 a meal that we had to cook ourselves, so we canceled the order. The next month another box arrived and we were charged again and a few days later another box of food arrived. We contacted costumer service and they told us they would refund the our account. We were then charged again for the following week and refunded for one of the weeks. Upon contacting costumer service again (which don't bother calling, they don't answer after an hour and then hang up, the callback service does the same), I was told we were refunded for the food that never shipped nor arrived. So I was refunded for nothing.

Their online cancellation that they claim is easy requires clicking cancel about 9 different times, they change the wording and move the cancel box around each time. They are clearly designed around their leaching business model more than they are about providing a quality product. Avoid this product at all cost. They are not worth the hassle.

Bottom Line: No, I would not recommend this to a friend