HelloFresh

Diabolical and absolutely criminal!

16 months ago I had a very pushy door to door salesperson push me into signing up for this service. I had one box, it was delivered to my front door in the middle of the street and sat there all day as I was at work, despite instructions to deliver to the rear of the property. I made a complaint and got a mere sorry in a message for this. As I don't want to spend £40 ($51.72) per week on food to be left in the street and could not trust this wouldn't happen again, so I haven't used the service.

Come to today, 16 months later, and £39 ($50.42) has been charged to my bank account. I've received no email or phone call that this would happen despite my account being inactive for 16 months! You would think this is odd, wouldn't you? And surely flag up and possibly try to call the customer in question to see if this is an actual order or just an oversight on such a long time inactive account? Well, they don't do that. I have a box of majorly overpriced food (meals that I have not and would not have selected) being delivered on Tuesday, even after pleading with two very patronizing ladies on the phone, the highest being a team leader (apparently you can't contact anyone above her).

Bottom Line: No, I would not recommend this to a friend

I had a bad experience with them which was poorly "resolved" by Customer Service, so I canceled the service. I have continued receiving emails. I unsubscribe to the emails, yet continue to receive them. I finally just had to set my Gmail account to block anything HelloFresh, hopefully that will work.

HelloFresh customer service: If you are reading this, please DO NOT contact me! No phone calls or emails!

Bottom Line: No, I would not recommend this to a friend

So a cute young lady pulls me aside on the street in Columbus and signs me up. I wanted to try a service anyway so let's go with it. Two boxes with two meals each. The stuff came and it was not great, not worth $49, not worth $69.

I went online and canceled the service. I also gave them feedback that the gel packs broke and got all over everything. They smelled like alcohol and I had to throw the food away. Mauricio C. could not help me on the Chat and Chat Supervisor was even worse. Turns out, this is a regular thing for them. I gave one star because I could not give any less.

Stay away from HelloFresh, especially if they try to sign you up on the street.

Bottom Line: No, I would not recommend this to a friend

We started HelloFresh from a friend's coupon, and we really enjoyed the meals. I even had most of my office sign up on my recommendation.

We started to pause shipments, yet they were still delivered. When we would discover the box on the patio, the food was spoiled. I found out the same had happened to my partner's shipments. HelloFresh told us they had no record and they would not reimburse or send out a new shipment. We then canceled the company, and then shipments started again a few months later. When we called, we got the same response: "we have NO record of you canceling."

I would NEVER use this company and will make sure people understand what it is!

Bottom Line: No, I would not recommend this to a friend

I finally convinced myself to try this a couple of times due to the constant subway advertising. The outcome: it was fine overall.

Pros: The convenience was nice, and the portions were solid.

Cons: The freshness. I'm a vegetarian, so I can't speak for the meat courses, but I found the veggies weren't incredibly fresh, which is kind of disappointing/ironic given the name.

Bottom Line: No, I would not recommend this to a friend

I wanted HelloFresh to be a way to get me to cook more, save money and eat healthier. I often eat fast food as a means of convenience. I don't have much time to cook. I thought HelloFresh would make this easier, however, it's actually difficult to time it right so you're home for the delivery, and if you don't use it all, the food goes bad.

This isn't necessarily a knock against HelloFresh, I just think I learned that for me, the issue of eating and cooking wasn't going to the store it was my time in general. HelloFresh couldn't help that.

Bottom Line: No, I would not recommend this to a friend

Some of the reviews scare me, but so far we have had our tenth meal and have no problems. The meals have been really delicious, with fresh veggies and other items arriving well packaged with a cooling pack. Billing so far has been accurate, but we have to remember to "pause" deliveries that we don't want. We will keep using them, and if we run into problems, then we will have to discontinue. I hope not because we love the meals.

Bottom Line: Yes, I would recommend this to a friend

My husband has been cooking for many years (I don't cook) and HelloFresh has helped him discover new recipes and different ways to cook things.

I order three times a week, and it has been great! The portions are perfect, and the instructions are easy to follow. We love the different options, and I would highly recommend it.

Bottom Line: Yes, I would recommend this to a friend

I decided to try my first box of HelloFresh after receiving a discount code in the mail. I canceled two days after ordering the first box and specifically chose my last delivery date to be the same date as my first delivery date, as I just wanted to TRY the service first before committing to more meals.

However, after two weeks, they charged my credit card again (on a 2-week old deactivated account) for the full price and delivered a second box to me. When I called customer service, they said it was my mistake and that I was the one who specified I wanted a delivery of the second time. I don't know what to say to these questionable business practices. Highly unethical.

Bottom Line: No, I would not recommend this to a friend

They offer a discount to try the service, but this is just a way to get your credit card info.

I responded after the delivery that I did not care for the service and did not want to re-order.

Three weeks later, my card is charged, and a box of food shows up. When I call they said, "oh, you just suspended the service for three weeks." I told them that I never did, and they said that I did.

The box of food is going in the trash.

Don't fall for this; you will be charged for food you did not order.

Bottom Line: No, I would not recommend this to a friend

I started HelloFresh for the first time this past week, but never again.

The box came and left out the main ingredients, such as the meat (chicken), etc. I opened the first box and there wasn't meat in it. All of the boxes had everything but the actual meat. This doesn't even deserve a star because I wasted money on this company and never got my money back.

I would NEVER recommend HelloFresh to anyone.

Bottom Line: No, I would not recommend this to a friend