HelloFresh

I purchased a Groupon for two weeks of HelloFresh. Unbeknownst to me, they continued to charge my credit card even after I canceled the “subscription" I never signed up for. They refused to credit me even for meals I have yet to receive.

Food was pretty blah and bland. Definitely not worth $10 a meal.

Bottom Line: No, I would not recommend this to a friend

I have been a HelloFresh customer for two years. There have been 2 or 3 meals that we didn't like, and I always received a refund and/or credit. Customer service has always been polite, responsive and customer-centered. You have to read the guidelines, and you can skip a month, skip a week or postpone or cancel your subscription. Due to the use of regional delivery services, you may receive late shipments, but that is not on HelloFresh, and they will always make it right.

The meals do NOT take an hour to prepare unless you can't cook. They are tasty, creative and healthy. I love it!

Bottom Line: Yes, I would recommend this to a friend

I was a HelloFresh customer until today.

I was sent an offer to share with three friends. My friends were to receive “3 free meals for 2 people with delivery included." When one of my friends attempted to utilize the offer, he was prompted to use his credit card to pay $16 for delivery. He did not finalize the transaction and contacted me. I, in turn, contacted HelloFresh and was told: “yes, we are attempting a ‘trial’ on charging for shipping." I replied, “but the offer I received stated “delivery included."

I further stated there is nothing wrong with charging for delivery as long as you are upfront about it and disclose the amount. Instead, they choose to be dishonest and use a “bait and switch” tactic. Sadly for them, they not only did not gain three new customers but they also lost a current customer.

Buyer beware!

Bottom Line: No, I would not recommend this to a friend

I ordered the HelloFresh service for my daughter as a Christmas gift and have been extremely embarrassed by the comedy of errors that this experience with HelloFresh has been. The first delivery was supposed to arrive on Wednesday but was not delivered until Thursday after sitting on a food truck for four days. Then when it was delivered, my daughter finds there is no meat in the order when it is received.

When I called customer service (Ashanti, then Hector) about these problems, I was not offered any compensation for the embarrassment I endured by ordering such a substandard gift for my daughter so I am canceling my service after only one incomplete order and one very unsatisfactory experience. I am going with Blue Apron.

Bottom Line: No, I would not recommend this to a friend

The first and only box I received confirmed why I was skeptical. I ordered a shrimp, beef, and pork dish. I decided to cook the shrimp dish first. It was not fresh. It smelled strong and despite that, I cooked it anyway. It had a strong taste. The green beans were wilted but useable. The green beans were also not fresh. We had to cut those parts off.

My husband cooked the pork dish. It was fine. I cooked the beef dish. It also had green beans. I couldn't use it. We received the box on Wednesday and I cooked it 3 days later.

I was hoping this would work for us because we are busy folks. Unfortunately, the quality isn't there. I canceled future orders.

Bottom Line: No, I would not recommend this to a friend

I went to the HelloFresh site and saw that their price per meal was $4.99, and I thought that was reasonable, so I entered my credit card number, and what comes next? Menus with the price of $9.99! I canceled right then! A couple days later, I see where they've charged my card with $29.94!

I called them and told them to cancel right away and return my money. They said "unfortunately" they cannot do this because they're preparing a box to be sent to me. "A box of what?" I asked because I didn't choose anything. "A box of food." I guess anything will do, right?

Well, these people are rip off artists, don't do business with them! The food? I don't know, it's going into the garbage as soon as it arrives.

Bottom Line: No, I would not recommend this to a friend

I signed up for the service with a coupon given by my employer. I didn't realize it was a weekly subscription that I was signing up for. Customer service wouldn't even consider canceling my subscription even though my next delivery was not scheduled for four days. Meals take hours to prepare. Don't even think about wasting your money with these guys.

Bottom Line: No, I would not recommend this to a friend

First of all, my husband and I loved the food but wanted to try before we subscribed to their program. We were gifted a trial by a friend and received three meals free. However, due to the process of giving your card on the front end, it automatically signs you up for a subscription.

There was no clear warning or description on the front end ordering process that you were locked into a multiple order subscription. I found that to be a sneaky way to get your business and unethical.

They should give you a clear message on the key factors of the terms up-front and with clear visibility so that the customer is making an informed decision.

Bottom Line: No, I would not recommend this to a friend

Do not use this company unless you want to get screwed out of money and then be told you can't talk to anyone. I will be making a formal complaint against them with the Better Business Bureau.

Bottom Line: No, I would not recommend this to a friend

They didn't deliver all the meals I requested. I have a student discount link but they won't apply it. Customer service put me on hold for half an hour. I had high hopes at first and thought it was a great concept. It's clear that customer satisfaction isn't a priority for them. I would try Meals On Wheels instead. They would be much more accommodating.

Bottom Line: No, I would not recommend this to a friend

I ordered through the 50% off for first-time users. I had help through ordering that first time through "chat' online. At no time did I know it was an "automatic" subscription and that other orders would be sent. I will be disputing the charge with my credit card company now, but I guess the bottom line is to check and recheck what you are ordering especially on a "special offer program." So sad the way they con people.

As to the food, some are good. I am not over enthusiastic and certainly could buy cheaper. I have learned the hard way!

Bottom Line: No, I would not recommend this to a friend