Genucel

I tried 3 of their Genucel products and saw no difference with ANY of them. My experience with Chamonix: doesn't work, over priced, rip off auto ship program and rude customer service.

Bottom Line: No, I would not recommend this to a friend

I tried their Genucel product I heard about on radio. I tried it for a month, and they then shipped me more a month later without my authorization on an auto-ship program.

They made it right with some argument, but when I requested my money back on the original order because it did not work, they denied it even though their radio ads say money back guarantee.

I think they are running a questionable operation, and trying to push people to auto-ship, hoping people will not cancel.

I would not recommend this product.

Bottom Line: No, I would not recommend this to a friend

12 hours? I did 12 weeks and nothing happened. Ask yourself this: If this product is so great, why do they need to auto bill you and force you to have to cancel? Wouldn't this stuff be flying off the shelf due to the demand?

It was a complete hassle just to cancel. I wasn't looking for a refund, I just wanted to be sure their auto-shipping scam wasn't going to charge my credit card again. Luckily, I used a card that was about to expire when I made the purchase.

When I called to cancel, they told me a rep would call me back. I called during business hours mind you. I told the phone rep that a callback was unacceptable; that I wanted it canceled NOW. She gave me some company line about how only the Customer Service Department could help me. My response: "I bet if I were calling to PLACE an order I wouldn't have to wait for a callback." Despite my logic, I lost the battle.

I received a callback the following day (naturally I was at work). The lady on the phone was rude and took her sweet time. I finally got a confirmation number finalizing my cancellation.

The biggest disappointment of all however, is the caliber of radio personalities who are endorsing this crap. Sean Hannity, Bill Carroll and most hosts on KFI 640 in Los Angeles are peddling this fraud. They've lost most if not all of my respect.

Bottom Line: No, I would not recommend this to a friend

They say "money back guarantee" but it's NOT! They charge 9% to return the products. I had to pay more in postage just to get it back in time. Besides that, the gal on the phone was eating when she was talking to me. The box came with the products just thrown in with no tissue or padding of any sort. If I'm going to splurge and pay so much, the least they could do is PRETEND they have a high end product. When you call for "permission" to return the product, they have someone call you back later!

Also, they immediately sign you up for a program that will continue to send you MORE products every 2 months. As for the products, absolutely NOTHING better than what you can buy at the drug store. Don't do it. I'm out $40+ for nothing!

Bottom Line: No, I would not recommend this to a friend

Per the official website of Genucel the customer should see results of using the stem cell therapy on their puffy eyes in at least 12 hours. I purchased this product in February 2015 for my wife. She has used it for 45 days straight and has yet to see any difference in the bags and puffiness of her eyes. She even discussed this product with our dermatologist and he said don't get suckered into using this product because it does not work.

Then to add insult to injury, I receive another order from them with another charge to my credit card. I have called to have that order shipped back and my credit card refunded, but their company policy states that all auto-order shipments are not refundable. I talked to the customer service rep and their supervisor and they both stated the company policy. The company does not have any inkling of customer focus or customer satisfaction. You can have credit for other products, but I do not want to do business with a company whose products don't work or who cares less about their customers except to get their money. I would NOT recommend their products and will tell everyone I know about our experience.

Bottom Line: No, I would not recommend this to a friend

I was amazed when my pretty prominent under-eye bags smoothed out after only the second application of Genucel, less than a week ago. However, a few days and a few additional applications later, the skin under my eyes feels extremely dry with an uncomfortable burning sensation, although there is no real redness as described in another review posted here where there were also complaints of a reaction. I have read enough about fruit-acid skin peels to suspect that I am currently having a reaction similar to that procedure and that the apparent "smoothness" is attributable to a slight swelling of the entire under-eye area. I might use this again on the day before an important event (and yes, a high school reunion probably would count if I went to them!), but not in any long-term way. I've put the stuff on the shelf, slathered myself with heavy-duty moisturizer, and will count this as another lesson learned.

Bottom Line: No, I would not recommend this to a friend

This product is the biggest rip off I've ever encountered. They say you get your money back, but they charge shipping + 9% fee to get your refund. A total SCAM. I've gotten better wrinkle creams at the local dollar store!

Bottom Line: No, I would not recommend this to a friend

I had the worst skin reaction to the Genucel product. I do not have sensitive skin nor allergies. My whole face swelled up and I ended with red spots. When I called about getting a refund they DID NOT honor the 'Money Back Guarantee.' I could only get store credit after I pay for shipping and 9% of the cost of the product. What?! The customer service woman was rude and aggressive. If you use a promo code they sign you up for 'Preferred Customer' program which means if you do not like the product or have a skin reaction you CANNOT return it, period. Since I was stuck with it I did use the neck cream and face cream for three months as directed and did not notice any difference. I do not mind spending money on skincare products but it is just not worth the hassle, especially if it does not work.

Bottom Line: No, I would not recommend this to a friend

I bought this product and tried it for the guaranteed 30 days, and saw zero benefit. when I called to get a return, the saleswoman said that the commercials were just a little too optimistic about how long it actually takes (the claim was that you would see slight improvement within 12 hours, and definite results by 30 days), but assured me it worked well if given a little more time, and talked me into extending the guarantee for two more weeks.

At the end of the two weeks, when I still saw no improvement, they conceded defeat and returned my money. But much to my incredulity, I began getting endless telemarketing calls trying to sell it as well as other products to me again! I told several of their reps that considering I didn't get any benefit from it the first time that I had no interest in a second try! They each promised to take me off their call list, yet I'm still getting calls from them.

Bottom Line: No, I would not recommend this to a friend

I ordered this expensive product and followed directions. I did not notice any changes at all in 12, 24 or 240 hours. This is just a very expensive scam.

Bottom Line: No, I would not recommend this to a friend

Two of the reviews don't explain how long they used the product for or if they followed the directions. In my case however, after following the directions and trying it for about a month I noticed improvements. Do I look like I'm 20 again? No, but the wrinkles around my eyes are not nearly as noticeable as before. If you have the money to try it, I say go for it.

Bottom Line: Yes, I would recommend this to a friend