I am not someone who shops online and as of last year, I finally decided to go for it!
I opted to try the Genie Bra and was very excited too! This was back in March or April of 2020.
When the package arrived I was very excited as I needed to get some new bras and...the bras did not fit! I was bummed. So I called the company, explaining my situation, it was advised I should try another size. I did so only to find out they did not fit either! By this time I thought I was going to have a new bra, NOPE, not a bra but six! I could not get the bra over my head, let alone over my shoulders! I was beginning to feel something is not right. Then I had called the one number for help only after finding out the person answering the phone was a guy. Don't misunderstand me, he was so very nice, and after having to call so many times he finally told me that he was just dealing with his company aside from Geni Bra! By now this is almost July 2020. Yes! I then called needing help to return these now two packages (six bras each = 12 Genie Bras in three different colors) that do not fit!
Let me be honest, I am not a complainer but evidently gullible, stupid, and trustworthy. Now here it is 2021! Yes, happy new year to you all! However, not for me! During this year on top of all dealing with just wanting to get a new bra, a Genie Bra at that, I lost 11 members of my family, the last was during Easter this year.
I did reach a lady named Patrice and I was very happy after I hung up. She was a manager of the company and finally said she was going to send me return labels for the two packages of 12 bras. I was feeling better and felt I finally reached the right person of Genie Bra!
As I mentioned at the time I felt better but the loss of my family members brought me back to my real-life world and the reality of life along with all of the sadness that just made all so very sad. I did receive ONE return label and when I took it to the post office I was told that it was not the correct one to return the TWO packages! Plus, I needed to return them in separate boxes at $15.99 EACH.
Unfortunately, it is now April 29, 2021 and I still do not have the correct bras, and I still have two packages of six bras each, totaling 12 bras in the wrong size that I have been trying to return back to Genie Bra. Please, can someone who knows what should have been done to help me, a customer, and I truly believed I had it when I spoke to Patrice. This is so unbelievably getting to me and I cannot take any more!
Thank you to whoever will help me. I mean, this is now OVER A YEAR. I am also afraid of being taken to court, collections, etc. Please, Genie Bra, someone tell me/guide me correctly. These bras do NOT FIT.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend