Function of Beauty

Function of Beauty has changed my life! My hair has always been damaged due to bleaching but not anymore. My hair has never felt or looked better. I love the sents and I love that you get to customize everything! Also, if it doesn’t work for you, return it within 30 days and they will reformulate it for you! I absolutely love Function of Beauty.

Bottom Line: Yes, I would recommend this to a friend

I have so many issues with this company. First off, it took close to three weeks to receive my first order. Second, my shampoo and conditioner were the wrong colors (not the ones I had picked), had NO scent even though I chose the holiday scent, and worked nothing like the samples I received a couple of weeks prior.

I contacted customer service for replacements because the non-scented shampoo and conditioners smelled disgusting and they definitely were not the right formula that I had been using for two weeks with my samples. They offered me $10 off of my next order, which I thought was completely insufficient for the amount of things wrong with my order. When I refused, they said I could use my one-time complimentary free reformulation to fix the order. I accepted, and about a week later I received the second order.

This time it was the right color and scent, however, the scent smelled extremely synthetic and I did not like it. I didn't think much of it, I was just hoping it worked this time. I'm positive it was exactly the same formula. I had all the same issues - scalp dryness and itchiness, my hair itself got very dry and brittle, and I was already oily after one day without a wash.

I contacted customer service again after a little over a week of use because it just wasn't working out for me. I simply wanted to return the bottles and receive a refund so I could purchase my usual Briogeo shampoo and conditioner set, which I regretted leaving to try Function of Beauty. Customer service informed me that because I chose a free reformulation, I no longer am eligible to return my products and receive a refund. They didn't actually say this though, I exchanged back and forth with them a few times until I got a straight answer clarifying that I'm just SOL and stuck with these products. I do not understand how after you fail a customer TWICE so very badly that you still keep their money and essentially tell them, "oh well, sorry it didn't work out the way you wanted it to!"

After the extreme disappointment in product quality and customer service, I will never purchase from Function of Beauty again, nor do I recommend these products to anyone that cares about their hair. My hair is completely dried out, brittle, and dull after approximately four weeks of using my custom shampoo. I want to try Prose instead, since they use clean ingredients (and actually show you the full ingredient list) and have a much more thorough hair consultation. I'm positive Function of Beauty uses the lowest quality ingredients they can and slap a "custom" label on it just to make it seem bougie. Head & Shoulders is better than Function of Beauty, to be quite frank.

Bottom Line: No, I would not recommend this to a friend

I was SUPER excited to get this. I’m usually pretty stingy, I’m willing to spend a little more for good shampoo, but I thought this was such a great idea and I splurged. And it is a great idea, just poor execution. The shampoo I had formulated was for repair and growth and it dried my hair out worse than before. I couldn’t pronounce any of the ingredients listed. Not that I was expecting an exclusively natural shampoo, but I’m not kidding, the only thing I could pronounce was water. Even the scent is artificial. After a month, my shampoo has begun separating, and now three months later (after I stopped using it), my shampoo is completely separated in half. Research what your hair needs and just buy a quality shampoo from Ulta or your hairstylist instead.

Bottom Line: No, I would not recommend this to a friend

Smells nice, good idea for a product, HOWEVER, it dried out my hair so badly it took several weeks of hair masks to get it back to soft and shiny again. Also, despite selecting "one of" purchase on my account, I got an email that I was being charged for a second set that I certainly did not want or order. The website would not let me log into my account to cancel the order or see what was going on, so I had to dispute the charge through PayPal.

Either their terms of service are dodgy, or the website has poor security and someone else made an order with my details. So mad.

Bottom Line: No, I would not recommend this to a friend

I made an order with this company on November 2, 2018. It is now December 5th and my daughter has not received her birthday gift. "I'm sorry baby, it's still in the mail." She was super excited to try this new company that "so-called celebrities" swear by. The staff is incompetent, sending multiple conflicting emails, one that my address is invalid (Amazon delivers to me almost every day with no issue). Second my order was returned to sender, and third, they are still waiting on my order to be returned so they can re-ship. Two days after each email I am told: "ticket resolved, thank you." UNACCEPTABLE! The ticket is not RESOLVED! Where are my daughter's personalized products? I would expect a Manhattan-based company literally 20 blocks from me to get the job done right.

Bottom Line: No, I would not recommend this to a friend

Do NOT purchase this if you have even slightly oily hair.

I had such high hopes from seeing positive reviews on YouTube, but they were all from people with dry scalps/hair, and I’m sure they’re paid promotions too.

I entered my hair type exactly, I didn’t ask for ANY extra moisturizing since I know my hair is oily. I made sure to select OIL CONTROL and volume.

Yes, from day one, my hair never felt clean. Within hours it was so oily, which was never the case before. I used to go 24 hours without a problem. I really wanted to give the product the benefit of the doubt, assuming that maybe my hair just needed an adjustment period, so I actually waited over a month and used up half of the bottles. If there was absolutely zero change, within a couple of hours my hair would be a greasy mess. My sister actually tried their products as well, she also asked for oil control and yet had the same results tonight. So it’s not just me.

To make matters worse, I message them about this issue and their only response was to offer me a $10 account credit and more of that product. There’s no way I can imagine any of their products working if this "oil control" version makes my hair this bad.

Bad product, even worse customer service.

Bottom Line: No, I would not recommend this to a friend

I bought shampoo a month ago and loved it. I am still using it. Today, my account was charged and shampoo is being shipped to me! I confirmed I do not have a subscription. So far, I have received no response.

Bottom Line: No, I would not recommend this to a friend

Not at all as advertised. When I ordered, I went through a whole process and picked out what I wanted it called, the scent and the color. It is advertised that your name will be on the bottle. The color will be what you chose, and the scent will also be what was chosen.

Well, today I received my order and was so so so excited to open it! That excitement was bursted really quickly! It was two tiny bottles that are squeezed into a box that is meant for one larger bottle. Horrible presentation. And, that isn’t even the problem. I ordered the pink and pineapple smell. Well, it is green and has no smell. It also has no name on it, just a big F on each bottle, for "Function" I am guessing. Not my name! Not my chosen color and not my scent! And I AM NOT HAPPY!

What a total waste of time creating all of it and a waste of money for something that isn’t what was advertised. I am very disappointed to say the least. This customer is gone!

Bottom Line: No, I would not recommend this to a friend

I have pretty fine, straight hair that is prone to frizziness and tangles. By the end of the day, my hair always feels greasy, so I tend to shower daily. After just one use of this shampoo and conditioner, my hair already looks better. It's super soft and straight and less frizzy than I am normally used to. I am so excited to continue to use Function of Beauty and see how my hair improves. I got the peach scent and I love it, not too strong but just enough to catch a whiff every once and a while!

Bottom Line: Yes, I would recommend this to a friend

I loved the idea of picking the right formula for my hair. The process, packaging, and customer service was excellent, but the formula destroyed my hair in a way nothing ever has before.

I wanted it to work, so I tried a SECOND formulation, and that still left my previously-healthy hair with breakage and frizz. A shame, because I loved the violet and sandalwood scent I had selected.

Bottom Line: No, I would not recommend this to a friend

I have very fine hair that gets damaged and won’t grow long without looking terrible, even with regular trimmings. This shampoo has been a life saver for my hair. It is finally growing longer without looking like a nightmare. The "Feeling Fineapple" fragrance is my favorite scent.

Bottom Line: Yes, I would recommend this to a friend