Function of Beauty

I ordered a shampoo and conditioner pack and it actually arrived on time, that was the only positive thing...After two weeks of using these products, I started getting face allergies on my skin and they wouldn't go away! I started using a face wash that I bought in the pharmacy and it was doing absolutely nothing. I stopped using it for 2 days and the redness on my face just started disappearing. Then I started using it again and all the allergies came back right after using it. I used it for almost a month and my hair was just the same as it was when I used other products, it didn't get any worse, but it didn't get any better either.

Bottom Line: No, I would not recommend this to a friend

Decided to order the custom products due to spending the same or more at Sally's Beauty Supply...well, estimated delivery was 3 days ago and tracking gives no help by saying in route to next facility. AND somehow the color and fragrance were different from what I originally selected! If I could cancel now and get a refund today I WOULD! Sad that I can get "custom" groceries delivered within 2 hours but can't get the custom hair products within an acceptable amount of time...yet to be scared to use the products when they get here due to everyone's reviews here of hair loss! Anyone know the RETURN policy? Website won't let one cancel anything until products have been delivered...whenever that is! Lol, what a joke.

Bottom Line: No, I would not recommend this to a friend

I thought I would try something new for my hair. I received the product, tried it several times, and my scalp broke out and became very itchy, plus my hair became dry and brittle. I cannot use this product because of an allergic reaction. I've called and emailed Function of Beauty and have not received any return call and/or email from them. I did not receive any packing slip within the box I received. I'm beginning to think this is a total scam. I will be contacting my credit card company to file a complaint or file a complaint with the BBB.

Bottom Line: No, I would not recommend this to a friend

I made an order on the 12th of October 2019 and only received the product on the 8th of November 2019 - but didn't use it until last week because I still had my current shampoo and conditioner to finish up.

I was looking forward so much to using FOB's products after reading about how highly-raved they were, but it was such a huge disappointment that my shampoo and conditioner worked the exact opposite of what was expected. I've only done two washes using the shampoo and conditioner and on top of making my hair drier and frizzier than before, my hair has been falling out a lot more than usual - not just after washing but as I go about my day as well.

When it falls out, it's just clumps of hair that's everywhere and it's heartbreaking. I've been taking extra care of my hair over the past few years and to have just these products that cost almost $100++ and have my hair condition depleted so badly in just 2 washes is just beyond me. I was looking forward to this so much because of the branding and strong reviews, but I've soon realized that a lot of other people have been reviewing that like me, their hair has been falling out a lot more than usual on top of having the products completely deplete their hair condition too. This is such a huge disappointment because I'm no longer eligible for the refund policy anymore, but I obviously can no longer continue using these products because of the incomprehensible damage done to my hair.

I would really appreciate it if your company can look into your products more carefully and give me a refund of what I ordered because it just does not even serve the basic purpose of being a "personalized haircare shampoo/conditioner" to suit our individualized needs. This is such a huge disappointment and I'm so upset at what it has done to my hair. I would give this a thousand zero stars if I could - please don't give your hard-earned money to this company ever.

Bottom Line: No, I would not recommend this to a friend

If I could give one star, I would, they do not deserve more. This place is a SCAM! Do not use it if you value your hard-earned money or expect to get a product you have paid for. They will happily send your first order right away and give the impression that they are a good and honest company. But they aren't. My second order was supposed to be here over a week ago and it has, obviously, not arrived. In trying to get answers as to why it isn't I have been told in no uncertain terms that they are not responsible for getting you anything you pay for and that was after days of no response. Customer service with this company is a joke at best, and an insidious means to defraud customers at worst. You can't contact them through their website, well, you CAN but you won't get a response from any means, email or their web form, and their phone number is a damn fax machine! The ONLY way you can contact them if via their Facebook page, and if you dare even mention anything to the effect that you never got your order where is it or you want your money back, you get blocked and they laugh all the way to the bank. They have not been helpful, they have been condescending, insulting, and they have outright lied! I still have no shampoo or conditioner and my money is also gone! And there is no reason to believe I will get either any time soon. Complaints have had to be filed with PayPal to hopefully get my money back from a company who has no intention of honoring the customer/vendor agreement and getting my order to me, and with USPS for mail fraud! You have all been warned about this shady, dishonest company that defrauds its customers.

Bottom Line: No, I would not recommend this to a friend

It used to take me 2 hours to dry and straighten my hair. Now, it takes 10 minutes to dry and 20 to straighten (if I’m being very detailed). I don’t even want to straighten my hair anymore because it’s so thin that it doesn’t look like I have any! I have literally used the shampoo twice (the first time I was disappointed but I gave it another shot) and the conditioner once. The second time I used it, I was running my fingers through my hair and it started to fall out in CHUNKS! I clogged the drain in about 1 minute of trying to rinse my hair.

DO NOT BUY THIS PRODUCT! I have no idea how long it is going to take to have my hair grow back. I literally went from a big fist full of hair (as if you were gathering it to put it in a ponytail) to it being only the thickness of my thumb! Ridiculous!

Bottom Line: No, I would not recommend this to a friend

I ordered my Function of Beauty via Instagram. First wash was great because I love the smell! But then I also noticed there's more hair fall than usual. But I persevered because this isn't cheap and I can't be giving up so soon! After 5 days, I noticed my hair getting drier and drier and I stopped using it. I stupidly decided to order the leave-in conditioner. When it arrived, I used it 3 times and realized it does nothing for my hair. My hair wasn't more hydrated or softer. It was disappointing. I have since canceled my subscription and will not order from them again.

Bottom Line: No, I would not recommend this to a friend

Any website that requires at least a 4-page style cancellation of subscription procedure, whereby resorting to pop-ups, offers, breaks, delays, etc. has totally lost my respect.

Canceled out of principle. Product be damned.

Bottom Line: No, I would not recommend this to a friend

I used this for a few months when my hair started falling out in huge handfuls every single time I showered...it was extreme and I'm praying it stops soon. Many report this happening.

Bottom Line: No, I would not recommend this to a friend

I have lots of hair but it’s thin, knots lots, and I can’t use anything that’s heavy on my hair because it greases within a day and gets heavy, that’s exactly what Function of Beauty has done for me.

I have had my product within 2-3 months. They have a 30-day return, which in my opinion is not long enough to truly see how a product works.

So my review of the product is it’s not worth the money!

Bottom Line: No, I would not recommend this to a friend

I ordered this product last week and have used it twice and my hair is awful, gone, very dry. The profile I submitted was for it to deep condition/hydrate/reduce brassiness/shine/color protection. I was expecting a high-end product for the price and read reviews but if you look further into the reviews there are a lot of unsatisfied customers out there. I don't rate this product at all, very disappointed and a waste of money, and nowhere have I found a refund policy (probably because they say it's personalized), but if this company stands 100% behind their product they should give refunds if customers are not happy with their product. I was so disappointed with this product, would not recommend at all, had to give one star because wouldn't be able to post review.

Bottom Line: No, I would not recommend this to a friend