Freedom Debt Relief Reviews

FDR has an outstanding business concept. So the big picture is positive, it's the little stuff I give less than a positive review. I am quite disappointed in the mediocre client interface. It does not compute for a 2000 employee company in business since 2002. Four examples:

(1) An input error, likely me, was made on the Dashboard. FDR Customer Services were friendly, but they cannot fix errors, email requests were the same. They are sweet people, but little provide little action and useless boilerplate. For example, how can one enter a payment date if one has never made a payment?

(2) FDR has an ambiguous Dashboard. For example, 'Action Needed' is misleading. This is for FDR action, not for client action. FDR states fees and they state fees come after debt settlement. Which is true?

(3) FDR literature is slick. It reads and looks great but it doesn't really say anything. How about more qualitative client statistics after 18 years of experience, if FDR legally can't make promises? What is my 'Order Number'? Maybe I missed it somewhere. It's not on my Dashboard and my email.

(4) Customer Service personnel are nice but are not empowered to do much. Customer Service made well-intended promises but in hindsight, they are not effective in correcting Dashboard errors.

Bottom Line: Yes, I would recommend this to a friend

Freedom Debt Relief is a very helpful company that helps you get your bills in order. Their customer service employees are very friendly and answered all my questions. They are available any time to help you out. I am looking forward to continue working with them.

Bottom Line: Yes, I would recommend this to a friend

I had the pleasure of speaking to Seth and he was so nice. He took the time to explain everything to me and answered all the questions I had. I'm very anxious and happy to have to joined the company and I can’t wait to be out of debt.

Bottom Line: Yes, I would recommend this to a friend

I should have let you help me from the jump-in stead of letting the rip-off credit card companies beat up and wreck my finances.

FDR has been a lifesaver and I would highly recommend this to anyone who is in financial dire straights with one or more credit cards.

Bottom Line: Yes, I would recommend this to a friend

Everything has been great so far. I am just in the beginning stages with this company, but their response to my questions, getting me through the paperwork, and understanding my personal situation has been great. I look forward to being debt-free in the future.

Bottom Line: Yes, I would recommend this to a friend

I was reluctant at first to go with FDR, because I was feeling stressed about my credit being damaged. I was struggling to keep my debt in check. Since FDR is helping me, much of that stress is gone. I am able to breathe a bit easier taking care of things now. One of my 8 debts is satisfied and a second very close to being settled as well. It's a good feeling knowing that I did not let my creditors down. I believe in being responsible when I make a debt to pay that debt and FDR helped me with that. I would refer anyone struggling with the decision to get help from FDR to reconsider. I gave them a high rate because I am in a much better place mentally. Thank you, FDR.

Bottom Line: Yes, I would recommend this to a friend

It's too soon to review the services, being that I'm just getting started. When I have something to review then I will. So far I want to say thank you, Freedom Debt Relief. I don't have anything else to report right now and would like to submit this review. I hope that I got enough characters now.

Bottom Line: Yes, I would recommend this to a friend

I clicked on the email and could not believe how fast they got back to me. I felt comfortable and at ease speaking with them, and a sense of relief as we spoke. I liked that they said we were partners. A partner wants you to succeed. When they said they can help me lower my monthly payments on my bills and help me get out of debt, my whole body relaxed. Everything was easily explained to me and my future no longer looked bleak, but bright. Also being able to let the creditors know when they write or call me that I can give them their name and phone number, so that they can speak with them instead of me, which of course was less stressful. I did not have any explaining to do. I trust my partner Freedom Debt Relief and I believe everything they told me. They have already set things in motion as proof that they mean what they say. Thank you FDR with all my heart. I am forever grateful to you.

Bottom Line: Yes, I would recommend this to a friend

At first they were really helpful. They said the website would have everything I needed and they would upload any documents I would need there so I could download them if I needed. Like tax 1099C or any settlement notices they received. Nope, that never happed. Getting my 1099C from them was like pulling teeth on a crocodile. Telling me they would go to my address, how could the creditors sent to my address when you at the beginning asked me to change my address to your address in Arizona?

Let's talk about fees, wow, these guys are expensive, I understand they are negotiating my card balances down but 21% and then $3 or $5 or $10.00 fees for every payment made, EFT fees, every phone call made.

Then they change their website and you no longer can see each settlement payment by monthly transaction and the date it will pay and how much.

Customer service will not help, they just beat around the bush.

I paid a lump sum to graduate early, they are the ones that told me the actual dollar figure to send in to pay everything off, that was on 9/15/2019. Usually when you have enough money to pay a settlement they will pay it off. Oh, not this time, oh, they stated oh, the rules have changed, we will not pay your 4 accounts until the 5th account is fully negotiated with the company. Strange when just a month prior they just paid an account because there was enough money in the account to do so, but when it was on my terms, they refused. They just wanted all of those monthly EFT fees to add up. But they finally did. No, I am waiting on one account that on my credit report that reads charged off as bad debt profit and loss write off and they refuse to give me answers on what they are going to do next, the account is no longer reporting there is no new collection on my account so the company did not transfer the debt, it says charged off as bad debt profit and loss write-off.

Bottom Line: No, I would not recommend this to a friend

The person took the information that I provided and gave me an update on some of my things in negotiation. The amount of money I will be saving is usually over 40% of what the original amount due was. I’m thoroughly excited and extremely pleased.

Bottom Line: Yes, I would recommend this to a friend

Freedom Debt Relief really helped me out of my financial mess. Their representatives were very helpful, and explained everything I need to know about the program.

They were able to make my $600 a month credit payments down to $200 a month. I am very happy with their service and would recommend their program without hesitation.

Bottom Line: Yes, I would recommend this to a friend

I had a lot of reservations going into this. Mostly fear and anger. Wondering how I'd gotten myself into the situation and if doing this was really my best option. The staff is professional and really listened to my questions and helped to ease my fear. I know in the long run this was truly the best decision that I could have made.

Bottom Line: Yes, I would recommend this to a friend

Just wanna thank Freedom Debt Relief for helping with my debt, I feel like I have a life again, I am so excited to start living it. No more headaches with all those monthly payments, all that wasted money on interest, I just feel a weight lifted off my shoulder. Thank you again Amber with Freedom Debt, I am alive.

Bottom Line: Yes, I would recommend this to a friend

The representative was very attentive and resolved my request very efficiently. I could tell she knew the ins and out of the procedure. The representative gave me a great piece of advice which I am for sure going to give a shot!

Thank you for hiring people who are smart and loyal to their customer's needs.

I would like to add that whenever I have called FDR, I have always had a pleasant experience. Your management should know that your team does a great job in keeping the professional and pleasant attitude towards customers. I have always seen your representatives go above and beyond to help.

Bottom Line: Yes, I would recommend this to a friend

Freedom Debt Relief has been and still is the best solution to help resolve debt relief. I did not want to file for bankruptcy and didn’t feel my debt was really enough to justify that action. So, when I called Freedom Debt Relief, they were so helpful and supportive and made the whole process seamless and easy. I appreciate the emails keeping me informed of the status of my account. Everyone I’ve talked with has great customer service skills too.

Thank you Freedom Debt Relief!

Bottom Line: Yes, I would recommend this to a friend

I spoke to a gentleman and he was very equipped to do what I asked of him! I asked him to add money to my account and he put me on hold for a very short time. When he came back he told me it was all taken care of and told me the full amount that would be taken out of my account from now on!

Bottom Line: Yes, I would recommend this to a friend

The person I talked to was very knowledgeable and able to process my payment with no issues. Took only minutes to complete process. She gave me the date the withdrawal would take place and verified all my information.

Bottom Line: Yes, I would recommend this to a friend

They were very helpful in setting us a plan we could afford and in a short period of time we will be debt-free. They were very good to explain how it worked and answered all our questions. The stress relief was a lifesaver and they are there whenever you need answers to questions you have.

Bottom Line: Yes, I would recommend this to a friend

I know you people are going to help me so much. It's going to be such a relief to get this weight off my shoulders and I will know with your help I'm going to see the end, thank you so much. You're an amazing company that helps a lot of people and we all appreciate it.

Bottom Line: Yes, I would recommend this to a friend

Thank you for all that you do...and I did recommend you already and my friend is a customer with you. Hopefully, I will be done soon and be free again and can enjoy my life again after all this, thank you again.

Bottom Line: Yes, I would recommend this to a friend

I have been struggling for years to reduce my debt, to no avail. I have had a lot of medical expenses and a "so-called friend" scam me out of a lot of money, putting me in a precarious financial situation.

I had the opportunity to contact Freedom Debt Relief to address my concerns. I qualified for their program and am just getting started on reducing my debt in a 3-4 year time period. I realize that my credit score will take a hit during this process, however, the end result of being debt-free is worth it. Once I am debt-free, my score should get a huge boost.

The people at Freedom Debt Relief along with their affiliates are fantastic to work with.

So far my experience has been a great one!

Bottom Line: Yes, I would recommend this to a friend

Right from the beginning, the people that I talked to were very straight forward and helpful in explaining and answering all the questions that I could think of at that time. Since the first time I had contact with anyone I still get the same honest and helpful answers. I am still a little nervous but at the same time, I am really grateful for all the help they give me.

Bottom Line: Yes, I would recommend this to a friend

Ann Ko coordinated my application.

She was patient, considerate, and caring and took the time to explain various aspects of the program and I believe that this program is a good one.

My program becomes effective on this 28th - will find out how the implementation goes.

Bottom Line: Yes, I would recommend this to a friend

Unfortunate circumstances led to my finding myself drowning in debt. Trying to borrow myself out of debt was not working. Actually it made matters worse. I grabbed the lifeline that Freedom Debt Relief presented me with and I am happy to feel relief already. All the facts were presented to me professionally and I did not feel pressured. Glad to be on board to find financial relief.

Bottom Line: Yes, I would recommend this to a friend

Sometimes when it rains it pours. I just carry a bigger umbrella. When you speak your truth in a situation and when you speak to the "correct" person, it oftentimes helps get results that one needs in a sticky situation which mine is/was. I contacted Ms. Betsy at Freedom Debt Relief, she has been my Guardian Angel throughout my ordeal since day one. I couldn't be happier and or blessed by her expert tutelage.

Bottom Line: Yes, I would recommend this to a friend

Hello, my name is Edward Baum and I had Freedom Debt Relief settle fourteen accounts on my behalf. First I would tell anyone you need patience to get yourself out of debt. They told me forty-eight months. It was about that. They saved me time and money and I am grateful for my experience. Customer service was always professional and courteous. FDR dashboard a major plus. Thank you Freedom Debt Relief.

Bottom Line: Yes, I would recommend this to a friend

That's all I can say...The best company who takes a personal interest in customers' needs. Today my wife and I feel less stressful knowing Freedom Debt Relief is taking care of our finances.

Thank you.

Bottom Line: Yes, I would recommend this to a friend