Focallure Reviews

This company is terrible. I have contacted them four times to get my item delivered. They just keep saying they are backed up. It has been over a month and I still haven’t received my order. Customer service keeps telling me it is in processing and will be shipped ASAP. "Please give us a few more days." To top it off, they will charge your credit card before they ship your order. I have already paid my credit card and they will not refund it.

This is the absolute worst online buying experience I have ever had. I would highly recommend not buying from them. One star is too high for them. It may be a SCAM.

Bottom Line: No, I would not recommend this to a friend

It has been 4 weeks and my order has not been dispatched. I contacted them to request a refund, but they refuse. Now they say they will either ship or offer store credit as their policy only allows order cancellations within 48 hours. However, surely the onus is on them to waive that policy as they are at fault for the cancellation.

Bottom Line: No, I would not recommend this to a friend

Over a month ago I had placed an order and still no product. Customer service offered store credit rather than a refund. Why would I want a credit to a company that is this poorly run?

I would stay away from them at all costs.

Bottom Line: No, I would not recommend this to a friend

One thing to say: DO NOT buy from Focallure! They are a scam!

I wish I had read all these reviews prior to buying from Focallure. I purchased the "Finishing touch flawless brow," which is basically a pen-like equipment used to shape your eyebrow. I received my product, it was unopened and carefully sealed a few weeks later only to open and see that it had a missing component - the part that actually shapes the brow.

After two weeks of going back and forth with their customer service team, it is very evident that this company was scamming people off of their money by providing incomplete or faulty products and then refusing to exchange or refund as their policies prevent it.

This is my first time buying from them, and I will NEVER buy from them again.

Keep your money - DO NOT buy from them!

Bottom Line: No, I would not recommend this to a friend

This is a SCAM. They took my money and never sent me anything. I am currently in the process of disputing with my credit card provider. They only respond by email and keep saying they are sending the product and never did.

Bottom Line: No, I would not recommend this to a friend

I bought an Argan hair steamer three weeks before my vacation and didn’t get it in time. When I got it, the streamer did not work. I requested for a refund, and I got an email that they will send me info on how to return. After a week or so, I had to follow up for the instructions and got another email thanking me for my purchase and that I hope I was enjoying it. Clearly, no one was reading the content of my email!

There was no one to call, so I emailed again and finally got the instructions. I asked if the return shipping was free and never got a response, so I just decided to let it go just to be done with it. It took several weeks before I got my refund and was out $15 for shipping. I am never buying from this company again.

Bottom Line: No, I would not recommend this to a friend

I purchased a beauty blender at the beginning of August. As of September 15th, this product has still not arrived. I have reached out to customer service many times, and all they state is that they will "try to ship the item as soon as possible" or say they will ship it the next week and have not. I have requested a refund multiple times, and they refuse to refund my $14.95 stating they can only offer store credit as I did not cancel within 48 hours. However, their shipping policy is 2-7 business days, and I still have not received my order. I am still fighting with customer service to get this resolved.

This company is a scam! Please do not purchase from them and take your hard earned money elsewhere.

Bottom Line: No, I would not recommend this to a friend

Just wondering how this product can be made and sold in the US when the package was sent straight from China. Also, the package says "cruelty-free." Maybe just be a typo. Maybe not. Hmmm. The product does last all day, but is not moisturizing. The same thing as Mac and I'm sure many other companies have been doing for years. Not bad though.

Bottom Line: Yes, I would recommend this to a friend

As of 8/30/18, no response from Pete or Katy. I’ve also found FOUR other scam companies using this address. What the heck?! I’ve realized there are a lot of counterfeit makeup coming out of China. Brands like MAC are working with international trade to stop this since it’s such an issue. Don’t purchase from Focallure or AliExpress since they peddle a lot of fake products!

Also, no refund.

Bottom Line: No, I would not recommend this to a friend

I was super excited to get the six lip glosses that I ordered from Follacure. I tried one on yesterday the lip gloss was dried out and looked like it had been used. I decided to check the rest of them and the same thing. I emailed them to have the situation rectified and they did not care!

Bottom Line: No, I would not recommend this to a friend

They apologized and said they would ship one month after my payment. It's been three months, and I still don't have my products. They gave me a DHL tracking number that I tried to call and track. DHL said that was a handled by DHL subsidiary. When I called them, they said I had to request the seller to ship again because the package was probably lost. Come on! Refund my money or send me my products!

Bottom Line: No, I would not recommend this to a friend

Hi everyone. I honestly think this product was well worth the money, it's a great product. The product as described in details, easy to apply, lovely textures, and stays on the lips.

Perfect for me and my skin, no irritations. Great colors, variety available. Long lasting, not having to apply all the time. I highly recommend it to others.

Thanks guys. I will purchase more in future.

Bottom Line: Yes, I would recommend this to a friend

I ordered the makeup setting spray. So far they have not shipped my order, and when I tried to track, there was "no order found." They took my money the first day, but I cannot get my order. This place seems like a scam, so buyer beware. When I tried to contact them, I could only do so by instant messaging. They kept telling me to "be patient" and then did not respond to my questions. This experience has been frustrating and unnecessary. I think they just wanted my money with no intention of giving me my product.

Bottom Line: No, I would not recommend this to a friend

I ordered the eyebrow micro blading pens in April. No news whatsoever about the shipping status after two weeks, so I enquired about it and was told it would take a while, so they offered me a 10% refund, which I took. Fast forward another month and still no news, so I requested a refund and the lady on the live chat just IGNORED my request and said it would get shipped the following Monday. Fast forward ANOTHER MONTH and STILL no news. By this time I had given up and just thought I'd been scammed and left it. I received an email in July saying my order had been shipped out but now haven't received it even a month later. Not sure what's going on with the shipping and DHL but now I'm being told to contact the merchant company, but I'm done with this terrible company. Judging by the other reviews, the products aren't great and arrives in a terrible condition anyway.

Bottom Line: No, I would not recommend this to a friend

I ordered for the first time a couple of weeks ago, and the site claims 1 -5 day delivery in the US. Well, weeks have gone by and still no product. I ordered the same item from eBay two weeks later, and it arrived in three days. I will never purchase from this website again. I filled a complaint with PayPal as I want my money back.

Bottom Line: No, I would not recommend this to a friend

Much darker and thicker strokes than advertised (I ordered grey). It appears black on skin even after slightly blotting, which ruins the details in the application. And this company does not offer returns on ANY makeup products at all, so if the color doesn’t work, you're stuck. I went back and forth with several emails, finally being offered less than I paid in store credit. I will not order with this company again.

Bottom Line: No, I would not recommend this to a friend

The company commented here that they planned to contact me and make the situation right. Well, it’s been a while and nothing. They have not reached out to me and are not answering my emails. Don’t trust them. They are all liars and this company is a scam. DO NOT BUY!

Bottom Line: No, I would not recommend this to a friend

I ordered almost three months ago and still haven’t received my order. When I email customer service they say it’s on the way and it can’t be refunded! The website said delivery takes 7-14 days and after three months they still want me to wait?! Never again.

Bottom Line: No, I would not recommend this to a friend

I am taking the time to write a review because bad products and customer service should be rewarded.

The Music Flower eyebrow pen doesn't work or do what is advertised. And the customer service is horrible. I was not notified when I ordered that it was on backorder. After a month I checked on it, only to be told it would ship soon. During the next two months, I asked to cancel my order three times. All three times I was told I just need to keep waiting. You can go buy a similar product at your local drug store. Why was I waiting for three months?

When it finally arrived and didn't even work, I was disgusted.

Bottom Line: No, I would not recommend this to a friend

I finally received the microblading tattoo pen I ordered after three months of inquiries and told it was on the way. The ink barely comes out. Nothing like what was advertised. Terrible product, $40 wasted. Not even worth trying to return after the length of time I waited to even receive the product.

Bottom Line: No, I would not recommend this to a friend

I bought a product from this company. It took ages to arrive. IT doesn’t work. I’m been waiting for the company to contact me back. All I want is a refund or a product that works. I would not recommend using this company.

Bottom Line: No, I would not recommend this to a friend

I ordered an eyebrow pencil at the beginning of May. We are now in the second week of July, and I still do not have my product. They told me my item was out of stock but failed to contact me and tell me. I tried canceling my order four times and they keep telling me it’s on the way. I will NEVER order from them nor will I recommend them to anyone. My entire experience has been awful. Terrible customer service. I even filed a complaint with PayPal to try and get my money back and then all of a sudden it was shipped at the beginning of July, but I still do not have my product.

Bottom Line: No, I would not recommend this to a friend

After waiting for two months and paying a really high price I got a brow pen that is totally dry and useless. This is shameful. Sham galore. Don’t waste your money.

Bottom Line: No, I would not recommend this to a friend

I ordered the microblade tattoo eyebrow pen. It eventually arrived after two months and three chasing emails asking where it was. When it did arrive, the pen was bone dry so is less than useless and they are refusing to give me a refund. Do NOT shop with them.

Bottom Line: No, I would not recommend this to a friend

I bought the brow product that was heavily advertised. It has been two months, and I have not received the order. At first, my order was still traceable but with no change in the product shipping status which was "in process." I kept getting the same reply from their customer service "we are experiencing high demand and hope to ship your product ASAP," but even after I demanded a refund, the reply was the same. They didn’t even acknowledge my request for a cancellation and refund. After a while, my order number could not even be found! Outrageous!

Shut down Focallure! It’s a scam!

Bottom Line: No, I would not recommend this to a friend

I ordered a Patented Microblading Tattoo Eyebrow Ink Pen on May 19th. As of July 6, 2018, I still had not received it. I sent emails requesting a refund and was told that the order had already been fulfilled, which was a complete lie, as they could not give me a tracking number.

Don't waste your money.

Bottom Line: No, I would not recommend this to a friend

I ordered the black pen and paid straight away.

I've never received any tracking number, nowhere to be seen! No update on my order!

40 days later I emailed them to check for a tracking number as I have not received my item. I received a reply asking to be patient as no stock at the moment.

I've asked for a refund by PayPal and got my money back.

The thing is, I wanted this item and purchased more of cosmetics too, but with this poor service, I will NEVER trust this business again!

Bottom Line: No, I would not recommend this to a friend