Focallure Reviews

Ok people, I wanted to do myself something good and spoil myself with some vegan, cruelty-free makeup and I landed on Focallure with their "small prices." So I bought the Magnetic Lashes ($25), the Waterproof glitter lips ($12), one set brushes ($25), and one silicon "sponge" ($2).

The package came really fast but I was very disappointed when I tried everything. The lashes have no form, and the ends always stay up, and after one time of just trying to put them on, the magnet fell. And you are supposed to use them over and over?

I can't use them at all, not even with glue because of the form, and this for $25? The lips is the worst thing I have ever tried; it's extremely heavy on the lips, it dries and flakes looking really old and sticky, just awful! The brushes were not sent with the original packaging as they picture it, so that all the brushes where flat and looking horrible when delivered, and the silicon sponge was not the same one I ordered.

I tell you, people, NEVER, ever buy from there! Of course, I thought it would be easy to return it all and forget about it since I had PayPal, but Focallure sends really cheap and doesn't make international returns, they just wanted to give me 20% back. After complaining, customer service wrote me that I should just put the brushes in water for some days and about the lipgloss complaint, he wrote to me that "that's perfectly fine."

On all the packages I got say produced by PRC, which is China. China does obligatory animal testing in all cosmetic products. Focallure advises in PayPal not to file for a problem and instead email with them, which I didn't do. I got all my money back and will never buy anything from there. It is not transparent, copying cheap French Sephora trendy trash and somehow selling it as vegetarian and vegan and cruelty-free. Take care where you put your interest and money on. I don't want to support this, rather buy from KatVonD; it's guaranteed, awesome, and the price is pretty much the same.

Your money, your face, your choice!

Bottom Line: No, I would not recommend this to a friend

I placed my order on January 6th, and 46 days later I still haven't received it. Customer service has no idea where it is and constantly tells me to wait just a few more days. When I asked on a more specific ETA or if I could speak with someone in management, I only get a reply of "your order is on the way please wait a few more days." They completely disregard and dismiss your questions, and have no idea on the status of their shipments.

Bottom Line: No, I would not recommend this to a friend

I have made my order on February 2, 2018, and paid 55USD for an order meant for a gift on February 14, 2018.

I did not receive any confirmation email of any sort regarding the shipping, even after two weeks have passed. So I took the initiative to contact their CHAT on their website on February 16, 2018 as my order was late beyond my deadline. Upon contact, the person told me that they haven't shipped out my product or made any shipping process yet because they had "a lot of volume/orders and so were not able to ship out my order, but will process it as soon as they can." To which I first very patiently gave my understanding and waited.

After three days passed on February 19, 2018, I contact back via the CHAT, to ask about the shipping progress. The next person told me EXACTLY the SAME thing as the person before! I was upset, so I told her I wanted to write an email to cancel my order, which she gave me an email and told me that the support team will take care of ALL of my problems. I wrote the email immediately on the same day. In that same night I got a reply saying "The products are in a heavy demand due to which our shipping timings are a bit slow. Please give us few days and your order will be shipped as soon as possible."

Now this time I was PISSED! These lot of people just kept pushing things off, brushing off answers when I demanded and pressed for them. They never even made me feel like they felt guilty or sorry over the whole thing. So I wrote an email back to their reply on February 20, 2018, demanding a FULL REFUND (I still haven't gotten their reply till this day). So I went to contact them via Facebook Messenger, on February 21, 2018, whom told me they would "Escalate the issue to the executive".

On February 22, 2018, I check both emails, Facebook Messenger if they had contacted me back. NOTHING. NADA. ZERO. So I wrote again to their Facebook Messenger and email. Not so surprisingly, the email isn't replied and the Facebook Messenger message UNREAD, and now, it has been five hours passed! So I went back to the website CHAT one last time to press for my update. This new person told me, "Ok, I will escalate the issue with the seniors." I asked for emails of the owner/board of executives/managers so I could write to someone with more authority. She wrote, "I will put up the issue, I hope the company will reply to whenever possible." I kept pressing for the emails, she kept brushing off and told me to take up my dispute with PayPal.

I have NEVER in my ENTIRE LIFE met ANYONE as unprofessional or incompetent as these lots! If they wanted people's money so much in return for NOTHING, they should become a charity case, NOT a company. This makes them THIEVES and CON PEOPLE. If I could report their business for fraud, I totally would.

I would NEVER recommend anyone to buy from this place! In fact, I will spread the word so they wouldn't be so stupid to fall for their tricks like I did. And FYI, the only thing they are doing right is their marketing, and that's why people are still getting fooled and falling for their scheming tricks. Anything besides from that, they should just be ashamed of themselves.

Bottom Line: No, I would not recommend this to a friend

I won’t go into tons of details, but if a company takes your money and won’t ship you what you ordered, lies to you over and over why they can’t ship it to you, and refuses to cancel your order and refund your money, you can only call them one thing, CROOKS! I hope this saves someone a loss of money and time.

P.S. Even the good reviews look phony. They can’t get anything right.

Bottom Line: No, I would not recommend this to a friend

I finally got my money back. It was, unfortunately, a lot of back and forth. I had to tell them several times that I wanted a refund until they finally got it. I will still not buy from this company nor will I recommend this to a friend. I do stand by my review.

Bottom Line: No, I would not recommend this to a friend

Great buy! Goes on smooth. It can be a bit thick. I suggest blending it in with a wet makeup sponge. The gold color is too gold for my skin tone, but I was able to give it to a friend. I would definitely recommend this to other. I like how easy it is to apply. I wear 3 of the 4 colors. Good for the price.

Bottom Line: Yes, I would recommend this to a friend

Unfortunately, the first time I forget to look into a company before purchasing from them, and it happened to be this awful one.

I placed a rather large order at the beginning of January, and after a week of not hearing anything from the company, I decided to do a quick Google search. This company has so many negative reviews against them as you can see just from this website alone.

I went to file a dispute on PayPal as I read they are even worse at providing refunds when requested, and I was greeted with a message to email the CEO directly, and my issue would be solved within 4 hours. This did not happen, nor did I receive an email back from the CEO, but their "customer service" team.

It took over a week, multiple emails back and forth and THREE deadlines for my refund to be issued before it finally was, only after I decided to file a dispute through PayPal.

You would honestly get better customer service and a cheaper product from AliExpress.

Avoid this company at all costs.

Bottom Line: No, I would not recommend this to a friend

I have placed my order on January 29th. Today is February 12th and I still haven't received it. I have emailed them numerous times, and all I get is that it's been shipped and to wait a few more days or to check with my local post office. This company is a scam.

I have asked for a refund and was told that they can't refund it because it's been shipped. It's a lie. I wish I read all of these reviews before placing an order because I would have never done it. Don't order from here ever. I rate this a big zero!

Bottom Line: No, I would not recommend this to a friend

I order my package back on January 2nd for a makeup bag worth $28. They charged me shipping, which said I would get it in 2-5 business days. Two weeks passed and I emailed them, and they said that the order had sold out and that their shipping team is doing their best to ship out more items, which made no sense. I emailed them one week later, and they said my order is processing and getting ready for shipping. One and a half weeks later I got an email saying my order is being shipped.

I didn't get my order until February 9th. And the makeup bag looked nothing like the photo on the website nor video; it looks like a bag you buy at the 99 Cent store, and they snitched it themselves.

Bottom Line: No, I would not recommend this to a friend

I ordered a product on 1/5/18 and was told 2-5 day shipping. After 3 weeks, I emailed and was told it was on backorder. Another week goes by, and I ask for more information, which they tell me it will ship within the week. Another week passed, and again I’m told it is back ordered. I started messaging every 2 days threatening to file a dispute with the credit card company.

Finally today, 2/9/18, I asked for a refund and was told they wouldn’t because it was in fulfillment. I called Chase, and it is being disputed. I also contacted BBB and informed Focallure of my disputes with the credit card company. I suddenly received an email tonight offering me 7% off my $100 purchase for my wait. I told them no thank you and again informed them I’ve filed fraudulent charges and they can take it up with Chase bank.

Bottom Line: No, I would not recommend this to a friend

I ordered from Focallure a month ago worth $65! I know it is not a lot compared to the others, but still! They have a customer chat support but didn’t help me at all. They just kept saying "soon" or "processing," and to email their support team, which isn't the one I am chatting with to be the support team?! Anyway, I am still actually waiting for them to ship my package and will NEVER EVER ordering from them again!

Bottom Line: No, I would not recommend this to a friend

Focullure doesn't send their product. I'm in the process of placing negative feedback to every social media outlet I can. They keep stalling and making excuses that they ran out of stock, or "wait a few more days." I'm angry and disappointed.

Bottom Line: No, I would not recommend this to a friend

I ordered the women’s razor, waited about 3 weeks, and there is still no email that it was shipped. So I sent them an email, and got "the product you ordered is in high demand, it will ship soon." One week later I wrote another email; same reply. A couple days later I did a live chat; same reply, no answers, just that the product is shipping soon. Another week goes by and I wrote an email stating I wanted a refund; same crap "shipping soon." That was five days ago, and I still have not received a refund or the product. I filed a case with the BBB.

Bottom Line: No, I would not recommend this to a friend

There should be zero stars to rate companies like this.

Like everyone else, I have not received my product as the order confirmation letter stated it will be shipped within 3-5 business days, so I did some online research, and there are many complaints, and the business address is also fake.

I contacted online customer service and recorded the whole conversation. Just like one of the previous reviewers said, it's all same answers: "As I have checked, your order will be shipped soon." And "I cannot commit any fixed timeline, but I can assure you that our delivery teams are working 24x/7 to deliver pending orders. It will be delivered very soon." And "We are sorry for the inconvenience. We will ship your order. Soon you will receive a system notification with your tracking number for the package." Of course, I did not get any tracking number, either.

"For refund Please contact our support for better assistance: support@shopfocallure.com. They will help you to refund your money."

So I want to save my time from getting any more useless response, I disputed the charge via my credit card company.

Bottom Line: No, I would not recommend this to a friend

Very delayed delivery and awful customer service. Do not buy items from Focallure; it’s a scam.

I purchased the foot booties over a month ago and am still waiting for my item to be shipped. They haven’t even sent it out yet. I first contacted customer service after two weeks of no emails to confirm that my item was shipped. They stated that the warehouse was low on my product but that it was submitted for fulfillment.

So I waited another week and then reached out to customer services again. They again responded with "it is being processed." Nothing stating that my order will be shipping anytime soon. It is now the fifth time I have been trying to contact them only for Focallure to continue saying that I need to be patient and my order has been submitted for fulfillment.

I wouldn’t recommend ordering from this site. It is a scam and I have opened an investigation claim with PayPal to get a refund of my money, because unlike the product delivery, my money was taken out immediately after I placed the order online.

Do NOT order from here; you may never get your product!

Bottom Line: No, I would not recommend this to a friend

I ordered my items from them over one month ago. They took the money out of my account and never even shipped my stuff. I sent over ten emails and messages on Facebook and Instagram. They have never replied. They stole my money.

This company is a fraud to steal your money. I reported them to the BBB and found out they have over 113 fraud complaints. I just want to help someone from going through what I went through.

Bottom Line: No, I would not recommend this to a friend

They refused to ship my package I paid $80 for with expedited 3-5 day shipping for three weeks, and are still currently arguing with me and aren't sending the package or refunding me. This business is a SCAM.

Bottom Line: No, I would not recommend this to a friend

I placed an order with Focallure on December 30th. As of yet, my order has not shipped, yet they charged my credit card immediately. When I ordered they said items would be shipped within 2-3 days and delivered within 5-7 days. When I contact them, I get the same "we will get it shipped as soon as possible." Every reply is the same and seems to be automated. Today I tried the online chat and again get the same feedback. This company has the worst customer service I have ever seen.

Bottom Line: No, I would not recommend this to a friend

I bought online on the 25th of October and waited patiently. Now there is still no package, they can't even trace it, and they won't give me back my money. I have emailed them hundreds of times, and this falls on deaf ears or completely incompetent staff.

Never, ever, ever use them. Such a scam. I'm going to all social media to rat them out. I hope you are caught for your lack of concern and total disinterest in your client. Disgusting that you claim to run a business like this.

I want my money back!

Bottom Line: No, I would not recommend this to a friend

I placed an order worth $50 on Focallure's website for a couple of items.

After a couple of weeks of not receiving any shipping confirmation, I reached out to the company and they said the items were on backorder and they did not know when they would be able to ship them. I asked for the order to be canceled, and they agreed and said they were sending it off to their billing/account department.

After multiple follow up attempts on the status of my refund (they kept saying to check with my bank on the status of the refund) after about 3 weeks, they said they would not be able to issue me a refund, as the warehouse was already fulfilling the order. I re-stated the fact that I would like the order to be canceled, but they refused and said there was nothing they could do.

Over two months after I initially placed the order the package finally arrived at my door. They didn't even ship me what I ordered! The items were two sizes smaller than what I ordered, and a different color altogether! I can't even use this product.

I reached back out to them, and they said they could not give me a full refund, because of hygiene reasons with these items. I stated that the items were not even used or open yet because they are the wrong size, but they would not change their stance. They are offering to give me a 50% refund, which I still find unacceptable because this is THEIR mistake, they shipped the wrong items, and I cannot even use them.

I have opened up multiple cases with the Better Business Bureau, and they have had no success with this company either.

This is by far the worst customer service experience I have received in my lifetime. The company does not have a phone number you can call for customer service, so you are left with live chat and email, which they avoid replying to.

I wish I would have done more research up front on this company. Hopefully reviews like this help people not make the same mistake.

Bottom Line: No, I would not recommend this to a friend

I ordered five lipsticks and it only took two and a half MONTHS to arrive at my doorstep. After a month I started emailing customer service, and they never gave me a clear estimate of when it would ship. After two months I asked for a refund and never got a reply.

So, if you order here, be aware that it might take FOREVER to get your order. Boo.

Bottom Line: No, I would not recommend this to a friend

Damaged merchandise, impossible to return, no customer service, and impossible to get to talk to anyone.

I was offered a partial refund by the company after I reported the scam to the PayPal. I returned a damaged item after I was given te green light by the PayPal. I am still waiting for a full refund.

STAY AWAY.

Bottom Line: No, I would not recommend this to a friend

I ordered from them on December 11th and never got a notice that my order shipped! Luckily I didn’t spend much, just wanted the pedicure socks and had a discount. It’s interesting how they were constantly messaging me discounts on Facebook so that I would buy, but when I asked about my order, they went inactive!

I just went on their Facebook page and left comments saying it’s a scam, then noticed that you can’t read other people’s comments! I’m going to find a way to report them!

Bottom Line: No, I would not recommend this to a friend

I ordered a $99 flat iron from this company on December 1st and it is now December 20th and I have not received my item. I have emailed them and requested a refund and they are refusing to refund me stating that the item is being filled.

This is a joke and I am disappointed in myself for being taken advantage of like this. This is fraud and theft. I wish I could press charges.

Bottom Line: No, I would not recommend this to a friend

They took my money, never replied to my questions, and I never received ANY product. NEVER buy from this scamming website or facebook site. Someone needs to stop them from thieving from people.

Bottom Line: No, I would not recommend this to a friend

I ordered the eyeliner stamp kit on 9/17 and never received it and it is now November. I had sent the Focallure two emails and never received a reply. I'm pissed off and would not recommend. You can't even track my order on their site because it doesn't even search.

Bottom Line: No, I would not recommend this to a friend

Terrible. They offer you a better deal if you purchase more than one pair. They DO NOT accept returns even on unopened packages! These eyelashes are GOOD FOR NOTHING. They measure less than an inch in width, a true rip-off. If you could even manipulate them with your fingers, you would not be able to get them lined up on your eye.

DO NOT waste your money or time! HUGE aggravation.

Bottom Line: No, I would not recommend this to a friend