Focallure Reviews

This is my first time ordering and I was so happy.

After three weeks I had to contact their customer service asking for my order, only to be told that my order was not complete, the warehouse didn’t have all of my items.

From my experience with other sites, it takes 3/4 day pre-packing, and an email after the order is shipped.

I am not impressed with their customer service.

Bottom Line: No, I would not recommend this to a friend

I love the lipstick that I ordered several months ago. I placed another order a week ago, and I am waiting for these summer colors to arrive. If you are looking for a lipstick that will literally last all day from one application, you will not be disappointed.

Finally, a product that works exactly as advertised.

Bottom Line: Yes, I would recommend this to a friend

I contacted Focallure multiple times about a site glitch that resulted in me being charged for three of the same color! The first response from an associate completely did not address my issue at all, and she barely spoke (let alone wrote) English in complete sentences. I reached out again in hopes of getting another fully literate associate, and she also refused to address my issue. I will never order, nor refer several of my bridal friends, to this company because of this event alone. I have still yet to try the product, but the experience was enough to send my business elsewhere. Disappointing, especially being a bride AND performer!

Bottom Line: No, I would not recommend this to a friend

I have always been a lipgloss girl, but this has changed my thoughts on that. I am absolutely in love with this liquid lipstick. The color choices are great. There is a color for everyone.

Bottom Line: Yes, I would recommend this to a friend

I ordered the adhesive lashes hoping they would work out. They definitely didn't. I was very excited at first because I'm terrible at putting falsies on and dealing with eyelash glue. I tried getting these lashes on and they wouldn't even stay in place. They do not stick, and I am frustrated that I paid $15 for something that doesn't even do what it is supposed to.

Bottom Line: No, I would not recommend this to a friend

I have been trying to find a lip color that will not bleed into my wrinkles. I am an older woman and lipstick and lip stain travels immediately to my wrinkled lips and skin around my lips. I have found with Focallure, I can wear it all day and still have as bright as when I put it on! Thank you so much, I’m really enjoying my new colors on my lovely lips now.

Bottom Line: Yes, I would recommend this to a friend

Very pleased in every sense; good communication (delivery on way, etc), and products of a good quality. Products arrive in a reasonable length of time. I will definitely use again.

Setting up an account and ordering made very simple, website clear and easy to use.

Bottom Line: Yes, I would recommend this to a friend

First, they advertised "buy 3, get 2 free" on lipsticks. That is what I was shopping for based on their ad for stay-proof and/or waterproof lipstick. I picked out five lipsticks. They all said they were stay-proof. When I went to check out, it said the "buy 3" special wasn't valid. But, I went ahead and purchased the lipsticks anyways. They ALL suck. They don't stay on; you have to apply multiple layers to even get them to show up. I will be buying my stay-proof lipstick from the drug store again.

Bottom Line: No, I would not recommend this to a friend

This website has awesome products but it has been more than one month that I have been waiting for my purchased products. On the website it is said that shipping for international destination is between 7-14 days.

Bad service and no reply from the customer service dept. Disappointed!

Bottom Line: No, I would not recommend this to a friend

I found the products through Facebook. The site was easy to use, and the products looked great. I loved the variety of products and colors. These products you cannot easily get in the UK. I have not received them yet so cannot comment.

Bottom Line: Yes, I would recommend this to a friend

I love the eyeliner! It stays PUT all day long...no smearing or smudging. I just wish it came in more colors.

The lipstick is great, too! The color stays on for hours!

The only issue was it took too long to receive, in my opinion.

Bottom Line: Yes, I would recommend this to a friend

The color lasts but it has a sticky feeling. And as far as the color, be careful. I ordered garnet, one would think a reddish-brown, but it was more like coral.

Bottom Line: No, I would not recommend this to a friend

I still have NOT received my order and I ordered it a LONG time ago! I don’t think that is very good business and actually requested a refund; delivery time has been ridiculous. I don’t understand why it’s taking so long or why you would even have me write a review when I clearly can’t review the product. Also, when I ordered I was told at checkout 5-7 days, which is obviously untrue.

Bottom Line: No, I would not recommend this to a friend

They are pretty colors, they go on very well, but the bad thing about these products is they are a little sticky. The matte lipstick is amazing; goes on smooth and it stays on for a long time.

Bottom Line: No, I would not recommend this to a friend

I got five different lipsticks with different finishes, and they all look great! They last all day and are very pigmented! I was very satisfied with these products and would definitely recommend to anyone. The quality is nice and the price is affordable.

Bottom Line: Yes, I would recommend this to a friend

I ordered their lipstick for my wedding, and I am so glad I did. Now I just can't decide which shade I want to use! Beautiful colors and it stays! I did my make-up run through, and it was perfect. Thank you for making such a great product!

Bottom Line: Yes, I would recommend this to a friend

First time to try this makeup and I'm already hooked! I bought the feather cushion pen eyeliner and waterproof lip-gloss-liquid lipstick and love them both. I will definitely be back for more!

Bottom Line: Yes, I would recommend this to a friend

So far everything has been good. Nice communication when I had questions. Got back to me right away. Very patient and friendly with all my questions. Shipping is slow, but otherwise good service.

Bottom Line: Yes, I would recommend this to a friend

I’m in love with the colors I ordered. Stripper Pink is my favorite, last for hours. I have ordered four, gave one to my niece and she loves the pink. I would definitely recommend to try them, you won’t be disappointed. I will be ordering again.

Bottom Line: Yes, I would recommend this to a friend

I am very satisfied with my service and will be shopping for more different products in the future. You must try the lip gloss; it's truly amazing! They kept me updated on my package by tracking it often.

Bottom Line: Yes, I would recommend this to a friend

I am a little disappointed to find out that my order was out of stock. I believe true customer satisfaction stems from contacting the customer ASAP when problems arise. I was not notified. I didn't find out until I reached out to find out the status of my order. It has been almost one month and I still have yet to receive my product!

Bottom Line: No, I would not recommend this to a friend

I am absolutely in love with all of these products. Very satisfied with the customer service and will definitely order again. I highly recommend these products to all my friends and family.

Bottom Line: Yes, I would recommend this to a friend

I purchased three colors (wine, amethyst, jazberry) and have been very happy with all three colors. They go on smooth and stay on all day. I’ve gotten several compliments on the colors and even recommended them to a few friends. I will definitely be buying more colors soon!

Bottom Line: Yes, I would recommend this to a friend

I saw an ad on Facebook for the waterproof lip gloss and had to have it in two colors. And I needed a good glitter eyeshadow pallet, so I got that too. It took a while for one lip gloss to come but all in all, it was a great experience! I love my makeup! The lip gloss takes a while to dry.

Bottom Line: Yes, I would recommend this to a friend

I love the colors I got, and it does stay on, but it just makes my lips feel sticky and it took a little while to fully dry. Other than I have nothing bad to say about it! It got to me before the date it told me it would, and I appreciated that because I needed it for a formal that was very soon!

Bottom Line: Yes, I would recommend this to a friend

Worst experience ever. Customer service was automated and frustrating. It took two weeks longer to ship, and after the original ship date passed I wanted to cancel, and they wouldn’t allow. I will never buy from again and will make sure no one I know buys from them either.

Bottom Line: No, I would not recommend this to a friend

I watched the Instagram video so many times before I finally decided to give it a try. They arrived yesterday, and I am NOT DISAPPOINTED! I tried it on and then took a shower, and it was still there when I got out. The only complaint was how long it took from order to shipping, but the shipping was quick once it was finally in the mail.

Bottom Line: Yes, I would recommend this to a friend