Flaviar

So, I ordered some items and the shipper came to my house but I was not there to sign for it. They left me a note and I called that evening to have the package stay at the warehouse and I would pick it up on Thursdays. Well on Thursday after work I stopped by and I waited an hour for them to try and locate my liquor. I had bought the The Rum Galaxy Vol.2. To no surprise, they claimed the package had been misplaced and could not find it. I was then told to contact the company that sent it, which was Flaviar. I was so frustrated with the shipping company on losing my liquor. It was a birthday gift for someone on Saturday and I did not have the gift I had ordered. So I sent an email and in less than 24 hours they got back to me and told me they would get another sent out right away. I was so surprised by this because I thought I was going to get the run around from them as well. But the customer service was AWESOME and I am so glad I am a club member. Not only have the products that I have ordered been excellent but the customer service is out of this world. Definitely well worth the price!

Bottom Line: Yes, I would recommend this to a friend

I've had Flaviar for about 1 year. I never needed to work with their customer support until recently during a technical SNAFU. I worked with Sam who was really helpful with all my questions. We were able to discuss and resolve everything in about 24 hours of correspondence. Sam was really helpful and friendly. If you need help, definitely reach out.

Bottom Line: Yes, I would recommend this to a friend

I recently signed up for a trial run with Flaviar, and UPS delivered my package to me. Upon opening the package, two of the three vials were broken, and one was intact. The packaging wasn't the problem, as I could see Flaviar packs their boxes properly to prevent damage. UPS must have played soccer with my package in order for the vials to be broken, but I digress. I contacted their customer service through email, and received a prompt response. Sam was pleasant and quick to make amends for something that Flaviar was not responsible for. My new set of testers are already being shipped to me. I hope to have better luck that they come in one piece.

Bottom Line: Yes, I would recommend this to a friend

Placed an order for a limited edition bottle. Was a lottery system, won chance to buy, paid and company took money from the credit card as agreed (Invoice no.: 1028569), never got the item, delay after delay. I would never deal again. Terrible.

Bottom Line: No, I would not recommend this to a friend

I had an issue with the recipient's email and within what seemed like minutes I had very thorough and simple instructions and solutions! Very happy with the gift I purchased. Will definitely do it again.

Bottom Line: Yes, I would recommend this to a friend

I didn’t really know much about Flaviar when I joined just over a year ago. It was just after the holidays and I guess they had just been overwhelmed with holiday orders of which my first order was in the midst of. My first tasting box was an adventure as there were probably a dozen emails trying to sort out why my order never arrived. When all was said and done my sampler was finally sorted out and I was gifted a full bottle for all the trouble. I have renewed for a second year and look forward to more new experiences with Flaviar.

Bottom Line: Yes, I would recommend this to a friend

I ordered and received a bottle of Macallan 18 that was damaged on arrival (no fault of Flaviar). I contacted customer support and Nina immediately responded and reached out to the company that fulfilled the order. Unfortunately, they did not have another bottle to replace my damaged one, but Nina gave me a complete refund of my purchase, no questions asked. Thanks Nina! Well done! Looking forward to my next purchase.

Bottom Line: Yes, I would recommend this to a friend

What a fun company! On top of a great selection of whiskeys, they have a great sense of humor. Their customer service is top-notch too. We purchased for ourselves and for gifts. Their website is easy to use and the club membership has great benefits. You can’t go wrong with these guys!

Bottom Line: Yes, I would recommend this to a friend

Flaviar is a really great concept with a cool design full of personality and a somewhat unique offering. Their support team is also very kind, helpful, and knowledgeable. However, when the service costs as much as it does and the bottles offered for sale only occasionally cost the same as stores in my area, but actually typically more (and more by about $5 - $30 for bottles in the $30 - 80 range), it makes it difficult to recommend signing up and staying on for longer than a promo period. I signed up during a promo period where it was $60 for the first quarter (down from $90) and I was able to get a bottle and tasting box. I could possibly justify this service at $60 but just barely, and the bottles offered are still far more expensive. I recommend trying this service but keep the price in mind and, I hate to say it, but, you may do better simply purchasing bottles and not having the same cool experience. I do really like Flaviar and want them to succeed and really hope they understand this review is meant to help and enlighten them. Good luck going forward!

Bottom Line: Yes, I would recommend this to a friend

My review of Falviar is of the experience as a whole. Their option to choose your monthly bottle is superb with such a large range of choices of both common and obscure brands. Their tasting boxes are perfect for getting to know different brands or to help you make a choice of what to add to your cocktail cabinet next. Then lastly, the customer service, having had a few queries I emailed customer service and received a very polite, informative, and helpful reply, within an hour! Which to me is unheard of for service of this nature. I have never felt unsure or uncomfortable throughout this experience. Truly impressed and highly recommended joining the club if you're a lover of spirits.

Bottom Line: Yes, I would recommend this to a friend

I've been a member of Flaviar for about 4 years, and have consistently been pleased with their selection of bottles and, more importantly for me, their tasting boxes. I've been able to try many spirits I never would have gotten the chance to through them.

I am also very pleased with their cost/benefit. Currently, the cost of membership is $300 per year. For this, you get quarterly tasting boxes and bottles, plus free or low-cost events throughout the year. If you can afford the up-front cost, you get plenty more than your money's worth. Their customer service is also excellent. I was most recently helped by Jason, but any time I've had an issue it was promptly resolved/addressed professionally.

The only reason I gave them a 4 instead of 5 is that I've had repeated issues with shipping taking longer than expected. Again, their service is always professional when this happens, and all but once the shipping was expedited once I reached out to check on it. Once the shipping logistics are a bit faster/clearer, I'd definitely give a 5.

Bottom Line: Yes, I would recommend this to a friend