Flaviar

A friend gave me a referral to this site which in turn gave both myself and him some credit on our accounts. After making my first purchase, I realized that my account had not been credited with the sign up bonus. After a quick email to the customer service team, the order was canceled. The account was credited with the referral bonus and I could complete the order again. But oh no! The offer of the free bottle of Ron-De-Jeremy Rum had expired! Another customer service rep told me not to worry and that everything would be taken care of.

So enough gushing and lets get down some hard facts. These guys are a start up, and they're plastering themselves on every trendy social media network I have seen. So you have to expect that they're going to go from very few customer to a lot in a short period of time. Like any business, this can cause problems, which is why their customer service team is on the ball. Secondly, They're shipping out of Slovenia from what I can tell. Now shipping to the UK from Slovenia doesn't take very long, about a week at most, maybe two if there are some national holidays getting in the way.

As for the people in the USA and further abroad, you have to expect a long wait. Standard delivery isn't going to be UPS or DHL. It will be sent through national postal services. A couple of things they can do better (in my opinion): They can Invoice upon ordering. Currently, they don't seem to be doing invoices from the people I have talked to who have placed orders through their website. The order history and order tracking through the website is lacking. We're used to well polished e-commerce sites these days with eBay and Amazon and they like showing us how it's done. So maybe these guys have that in the works.

I know they're hiring a front end and back end developer at time of writing. Why 5 stars? Well like the title says, they've hooked me up so far, and the order shipped in less than 24 hours from payment. So now it's in the hands of the postal services. Have faith (and a little patience), They're a startup after all.

Bottom Line: Yes, I would recommend this to a friend

I ordered a tasting pack online on 29th January 2015, well ahead by two weeks of Valentines day.

Their FAQ page says they have an option of expedited shipping by adding shipping cost, which never appeared on the screen in the entire checkout process. I knew there would be a small delay considering it is being shipped form UK to US and also that it is alcohol. But it was a big disappointment when even till this day I haven't received my package. I had to make a lot of changes to the Valentines day plan due to this. The customer care people are very prompt in replying, but they do not do more than tracking the shipment online, which even I can do all the time. I cannot comment on the product as I have not received it yet. I wish I can go back now and just cancel the order and ask for a refund.

Bottom Line: No, I would not recommend this to a friend

I was given a referral by a friend which gives a £10 credit on your first order. However, it did not register on my account when I ordered. A quick email to their customer service and the order was canceled and the credit was applied to my account. Upon re-ordering one of the offers for, a free bottle had expired. A quick reply to customer service and the rep had taken care of the situation to my extreme satisfaction.

Despite this minor hiccup on my first order, I will be giving Flaviar more of my business for their services as they did what no company has done for me in years which is delighted the customer.

I've been impressed with the selection of Scotch Flaviar offers. I'm relatively new to Scotch drinking and enjoy reading about what they offer and trying select bottles. They always manage to find and offer selections which aren't readily available in most liquor stores. I also like the ability to shop from home online. The free shipping and no sales tax are also great. So what if shipping takes a little while, it's a great deal and experience when it arrives.

Bottom Line: Yes, I would recommend this to a friend

We love to organize tastings when our friends are over and Flaviar is perfect for it. There is a good selection of drinks from around the world and just enough to share it around the table and taste a selection. I'm keen to order it again.

Bottom Line: Yes, I would recommend this to a friend

I've purchased 10 plus bottles of liquor from Flaviar and have been happy with every single one, never had any issues with shipping, although it does take a few weeks. I've never had a damaged bottle at all. I really enjoy the site as I'm able to discover new bottles and flavors that I would not normally find anywhere in my area and wouldn't even have known to ask for a special order. I've recommended this site to my friends and will continue to purchase from them.

Bottom Line: Yes, I would recommend this to a friend

As an avid scotch and whiskey fan living in a somewhat small town in Tennessee with antiquated liquor laws, I face the unhappy situation of having few options when it comes to high-quality or hard-to-find distillations. However, because of Flaviar I have been able to experiment with many kinds of whiskey and therefore have expanded my palate and experience. I appreciate all of Flaviar's hard work and I look forward to ordering another bottle soon.

Bottom Line: Yes, I would recommend this to a friend

Well it's things like the personal replies that make Flaviar so great. When I asked a question a month or so ago I received a prompt and personalized reply that completely answered my question. Also, all shipments have arrived (and come on guys, of course it takes a while to get from Europe to North America), and I've loved tasting different Whiskeys (and Whiskys) from around the world that I would probably never taste or even hear of had Flaviar not sent them to me. It's like going to a tasting at the best Whiskey bar in town once a month, except that I live in a town of 2,000 people in the Canadian tundra and such things do not exist up here. The website is great, I like the interactive "my bar" feature and Flaviar has done nothing but impress so far.

Bottom Line: Yes, I would recommend this to a friend

I have been ordering tasting packs and individual bottles from Flaviar for about six months now and have nothing but praise for the company. I am highly impressed with the variety they offer. Of all the orders I have placed, I only had one that required a three week wait. I have noticed that some come to my post office, and I have to go and sign for it, while some are delivered to my home. I'm not sure why this is, but may explain some of the issues with delivery I have noticed on some of the previous negative posts.

I'm not sure how they do it, but they make me feel like a VIP, while keeping cost reasonable. I think that is the key to the niche they fill. Educate and personalize, if they keep working on that, they will continue to have happy customers like me.

Bottom Line: Yes, I would recommend this to a friend

Rarely in this country do we have such choice, excellent service, and the best after sales service that Flaviar excel at. I cannot praise them highly enough and would recommend them to all our friends and family. Thank you, Flaviar.

Bottom Line: Yes, I would recommend this to a friend

Flaviar is a scam.

I have attached a copy of the emails that I have exchanged with them over the past several weeks. It should not take over a month to get a response, nor for something to be shipped through Slovenia. Really, you think we believe this nonsense.

FROM FLAVIAR:

The tracking number was included in the confirmation email we sent you on the same day we dispatched you order (Feb 13). Please comb your inbox and spam folders to find the email with the following subject: "Your order has shipped! It's Flavour Time."

I've also provided a tracking number with my first reply to your original message (please scroll down through the history of our correspondence). I'm more than happy to link the tracking number again: RG 0001 6797 2 SI

The USPS tracking states (follow this link) that the post of origin is preparing shipping, which is incorrect; the post of origin's tracking status shows that the parcel entered international waters (you can find the tracking service here; you can find the English language tab at the top of the website; also don't forget to insert the tracking number with the secure code).

Cheers,

Uros
Your Flavour Concierge

FROM ME:

"and sent you the tasting pack."

You haven't sent it! If you had you would be providing me with a tracking number for the shipment.

You are liars.

Today I plan to spend my day posting on as many Internet Blogs, my Facebook page, and Whiskey Review sites about your company and your way of operating as possible.

FROM FLAVIAR:

Hey again,

I'm really not sure what we did to upset you so much, Brian. I've apologized for the long delivery time and offered reasonable explanations in hope that you'd be willing to understand our point of view.

No excuse Brian, just explanation - the regular mail sometimes really takes more than a month and here and there a package even gets lost. There's nothing we can do about it, but to apologize and refund the money (as we did). I would still expect the tasting pack to be delivered, since it's still in transit and there is no clear indication that it got lost (just delayed).

As much as I'd love to help, your request is beyond what we're able to do for customers, since we have already refunded you the money and sent you the tasting pack. We're in the process of setting up a US distribution Centre, which should cut down the delivery times by a considerable amount, should you consider giving us another try in the future. This should be a testament to the fact that we're doing all we can to offer the best possible experience to our US customers.

Brian, I hope I've managed to rest your concerns, at least a bit. Please let me know, if there is something else I can do for you, I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge

FROM ME:

The February 12th order still hasn't arrived. What is your excuse for that?

So now you're just going to cancel the order instead of following through with it?

How much money does this scam actually make you? You only refund the money if the people that ordered complained to you?

I guess many people simply forget that they placed the order with you, and don't follow up on it. This makes you money.

Nice scam.

Send me my original order, unless you can't because you are a scam anyway.

FROM FLAVIAR:

Dear ...,

Thank you for taking the time to write to me and giving me the opportunity to explain what I believe has happened.

The Flaviar Welcome Pack, which you ordered on February 12 was not a one-off deal I'm afraid, but a preliminary tasting pack of a flexible monthly subscription, which allows you to skip a month or more or change a particular months tasting pack for another product of your own choosing. Flaviar Welcome Pack can be bought as a one-off deal through this link, but if I figured this out correctly, you've made a purchase by following a link through a newsletter offer we sent you a bit over a month ago.

I've canceled the order for the March tasting pack and refunded the money in full. I will issue a refund for the Welcome Pack as well, should the tracking status not show significant improvements by then.

If you indeed only wished to purchase the one tasting pack without signing up for a subscription, then I suggest you go to your profile page (here), choose the "my account" tab and scroll down until you see the button "suspend", which will allow you to cancel the subscription once and for all.

I hope I manage to shed some light on the situation and dealt with your concerns to your satisfaction. If you need further assistance, please, ask, and I'll be glad to help.

Cheers,

Uros
Your Flavour Concierge

Bottom Line: No, I would not recommend this to a friend