Summary
Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.
Pros
Cons
Posted on Oct 15, 2018
I am learning a lot about different liquors...how they taste, why they taste, and the history of the taste.
The bourbons and brandies interest me the most...I found out my great-grandfather was making cognac/brandy using raisins and even Żubrówka in Russia and later (post-Stalin) in Persia. I hope someday to revive his legacy.
And I have been posting for my friends to see and join on Facebook.
Bottom Line: Yes, I would recommend this to a friend
Posted on Oct 15, 2018
Everything in our life is connected with the acceptance of our taste, and we all have a chance to taste, which remain in memory as it is in believing...
Many thanks to Flaviar Club and especially Ms. Petra, who helped me to start believing in my dream world of Dalmore, where I found dark chocolate, my grandfather's cigar smoke, and coffee as well.
Bottom Line: Yes, I would recommend this to a friend
Posted on Oct 9, 2018
I love the selection and taste of these products. I also like the fact that I can sample the product or product of other brands. I would recommend them to anyone that asks me about the products that they have.
Bottom Line: Yes, I would recommend this to a friend
Posted on Oct 5, 2018
As a whiskey enthusiast, I am often ordering spirits online, to obtain harder-to-find-selections. I signed up with Flaviar to have access to their selection as well. Initially, I overlooked the $60.00 per quarter fee, thinking that this might be offset by the once-per-quarter free shipping.
Several weeks ago, I ordered two spirits, a mezcal and a rum from Flaviar. What I received were two bottles of bourbon that I did not order and had no use for. I immediately informed Flaviar of the error. They initially responded by establishing hoops, requiring that I take photos of the bottles that I did receive before they would take further action. Flaviar and I were engaged in a drawn-out email discussion (it generally takes them several days to respond to an email), when they made an unauthorized charge against my card for the two bottles that were sent in error. I also never received the two bottles on my order, for which I had already been charged.
I have done business with many online vendors in Europe and the US. This is the first time that I have experienced this level of incompetence and poor customer service. I have found that the prices for items at Flaviar are generally more expensive than you would find at other online vendors; this more than offsets any benefit from paying Flaviar $60.00 per quarter to obtain free shipping on a single order. My advice is to limit your purchasing to vendors that are more reliable, offer better customer service and which don't charge you a membership fee.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Oct 11, 2018
Hey Mark,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
We do our best to make the choice over membership length easy to find prior joining, but from the way you describe things it seems you've missed the quarterly option and opted for the annual membership!
At the time you wrote this review we were still in contact and offering full assistance to resolve the matter to the benefit of all parties involved. We try to resolve each and every ticket in a timely manner and to our members' full satisfaction, and as it now seems we haven't received a reply from you in quite a while, leaving our company at a severe monetary disadvantage in your benefit.
Wrong orders aren't uncommon in the e-commerce business, but what sets us apart is the way we handle such hiccups. It doesn’t happen often, but we’re very adept at handling wrong orders and always offer appropriate compensation for any inconvenience caused to a reasonable extent. In your case, we requested a photo of goods received and have been denied at first. Please bear in mind that this is standard business practice. Additionally, you have informed us that one of the bottles have been opened.
In the event that a customer receives a wrong product, it is customary that the goods are returned in the condition they were delivered. We offered a generous discount based on the bottle’s retail price. We never received a reply to our offer.
Regarding the two bottle order which you are claiming here as not received, we are happy to announce your later notice that they are in your possession but have been stashed away by a family member until now.
Moreover, we understand if your needs and wishes differ from what we offer and I’m terribly sorry that the membership didn’t work out for you. However, there are numerous benefits that haven't been listed in your recount.
We are still waiting on your reply to resolve the matter to our mutual satisfaction. We have full faith that we'll manage to achieve agreement promptly and cordially. Our concierge service is also available if you need help with anything else.
Posted on Sep 28, 2018
This was a B-day party for the hubby. We're pretty new and he has loved the tasting boxes and we purchased our first bottle. To sit and taste the samples is great, it's exciting, and we're experiencing drinks we might now and they're all great. The cards are a great guide. They've created an experience!
It's also an evening with a friend all planned out! A great dinner and a tasting box with a friend is a GREAT evening, we've done it a couple of times and friends rave. We've ordered our first bottle, the Rum these guys curated, CAN'T WAIT! Thanks for such a fun and unique gift and ongoing journey.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 24, 2018
Once a membership is made, there is a guarantee for something new, by tasting or by reading. This is what makes Flaviar so great. With every tasting box, comes great responsibility, because you will like it. And this comes from a non-whisk(e)y drinker. With every email, there is something new to be learned. And they deliver it splendidly! Everything is thoughtfully created and organized, and if I would summarize everything in one sentence, I would say:
"They brought the classics to the new century."
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 19, 2018
I am very disappointed with Flaviar! I purchased a 6-month membership for my husband's birthday and was under the impression that you get something monthly. I feel like for $120 I'm cheated out of my money and asked for a refund. Apparently, I'm not "eligible" for one, which is ridiculous. I will not recommend this to anyone, and don't make the same mistake by wasting your time and money. There are other subscriptions out there that are less money and you get more. Also, the fact that there's no customer service phone number is frustrating, and I am disappointed with their service.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Sep 20, 2018
Hey Julie,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. We understand if your needs and wishes differ from what we offer, and I’m terribly sorry that the gift didn’t work out. However, there are numerous other benefits save for the tasting boxes.
We have a cancellation policy that is readily available and as with all online businesses, we expect customers to familiarize with the way the club conducts its business before signing up for our service. Gift members are eligible for a refund after up to a month spent in the club, which we believe is very generous considering similar enterprises and gives members ample time to become fully familiarized with the club and all its various facets. Your request missed that period by a fair margin while also several club benefits have been taken advantage of.
If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.
We know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.
Posted on Sep 18, 2018
My experience has been excellent. The deliveries are always prompt, and I have had nothing arrived damaged. It has been a fun experience for me since I am new to drinking spirits. I used to think they all tasted alike, all bourbon, whiskey, and scotch were the same. All vodka the same, etc. but I have found that is definitely not true. I look forward to experiencing more. I don't, however, like being told how long my review must be.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 17, 2018
The Flaviar is a fantastic place for all your sipping. There is no way for me to name all the different types of whiskey, much less the vodkas. Oh man, I ordered one that is called The Spud. I have never had a vodka that tasted as well as this one. Yes, it's made with sweet potatoes. It's clear and the taste is like a pie. If you get the chance to join, you will definitely not be disappointed. I've gotten my first order and can't wait to get the next one.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 14, 2018
Flaviar offers a great membership experience that has allowed me the opportunity to try different types of whiskey, whiskey, scotch, bourbon, and other spirits that I would not have normally had an opportunity to sample.
Bottom Line: Yes, I would recommend this to a friend
Posted on Sep 13, 2018
After returning from a recent trip to Europe where I discovered a new favorite gin, I found it unavailable locally. Searching the web I came across a few places that carry it and found that Flaviar had the best price, service, and shipping. I have since noticed the broad selection of other spirits and will no doubt be using them to stock up on my whisky supply.
Bottom Line: Yes, I would recommend this to a friend
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