Flaviar

I have been a member for almost 6 months. Whenever I had a question or problem, Kristen was able to answer my questions and/or resolve my problem expeditiously. She immediately answers my email inquiries. I recently had a problem with my quarterly order and Kristen resolved the problem to my satisfaction that very same afternoon! Kristen is an outstanding customer service representative. With her assistance, I ordered Glen Grant Scotch.

Bottom Line: Yes, I would recommend this to a friend

Very prompt service, and accommodating. The concierge who assisted me, Conradine, was outstanding. I would highly recommend Flaviar to anyone based on Conradine’s service alone.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

My honest experience? Ok, here we go. I ordered off of Flaviar to try something new and different. I ordered something and 3 weeks later it came in. I subscribed and got my Welcome Box within a week of placing my order, however, the item that I actually wanted did not come until 3 weeks later. No shipping email until 5 days before the item was delivered. Click the link to check the shipment process, NOTHING. Still sitting in the warehouse in CA. Then all of a sudden the item was being processed by my local courier and is out for delivery that day. Luckily I was home as it needed a signature. So at least I thought it did. Fast forward to delivery day, I get a knock on my door by a delivery driver not wearing a mask. Simply hands me the package and walks away. No ID or signature were needed...I reached out to Flaviar on Twitter as I needed this item for a weekend prior. Twitter Help tells me to reach out to customer service, so I do. My customer service agent was very polite and understanding of the frustration I had.

Just an awful experience all around and Flaviar has some things they need to work out before I even consider using them again. Could have just gone down the street to my local liquor store and gotten it there, just figured I’d try something different and support other business.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

So far I am very impressed. I received my first tasting box and loved the unlabeled vials of the 3 types of whiskey, so the taste and flavor was experienced before one knew what they were or origin. A great spin and social experience with friends. The bottle of whisky was a double surprise in as much as its origin was Australia "Nova," having lived in Aussie for 54 years, I had no idea if this producer. All in all, a great value and looking forward to more of the same.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

A great tool to get to know different kinds of spirits. If you are not a very experienced drinker you will definitely get your money back and then some. The selections of tasting sets are amazing and very diverse. Selection of bottles is also great, a bit higher priced but not that significant.

Not just for whisky drinkers.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Had an emergency meeting out of town for my scheduled delivery. And, the Flaviar staff made sure that I received my order. Thank you for making the situation a "no problem" situation.

Flaviar is a great service, I will continue to recommend.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have to say, not only do I love the variety of whiskies, etc., but their customer service is wonderful! I had an issue with my membership and Shandalee went up and beyond to help me. She showed patience and understanding. I can’t say enough about this company.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Always had a good relationship with the team working there, great customer service. Living in Ireland so they get good bottles that aren't as available here for much cheaper than I can find them. The tasting boxes mean I can try whiskies I wouldn't normally buy as well.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I haven't been a subscriber for long, but my experience so far has been great. I understand mistakes happen, but the real test for any business is how those mistakes get corrected. I ran into an issue where I purchased a product that was no longer available. My customer service rep responded in a timely manner and with a great attitude. She refunded my account AND added a $5 credit toward my next purchase. I already used that credit.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I received a Flaviar subscription as a gift for Xmas last year and have loved the service. I buy all my non-subscription bottles from Flaviar now as the shipping is quite fast and selection is extensive. I also really like using it to track my reviews and the virtual shelf is a fun reminder of the whiskey journeys I have been on. When I received the wrong bottle from their distributor, they sent me the right bottle for free. The customer service is top-notch - no complaints.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The product is great, but the customer service is what makes Flaviar stand out. Have yet to be disappointed by anything Flaviar does or sends my way to drink.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend