Flaviar

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Flaviar

Overall Rating

4.3

549 Customer Reviews

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Summary

Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.

Pros

  • Extensive selection
  • Occasionally offers better pricing for bottles than other suppliers
  • Excellent customer reviews
  • An easy subscription cancellation process

Cons

  • Relatively expensive for the amount of alcohol you receive
  • Some subscribers had shipping problems
  • Not available in many US states
  • You don’t have the option for complete customization with tasting boxes

Customer Reviews

4.3 Stars out of 549 Reviews
5 Star:77% 4 Star:4% 3 Star:0% 2 Star:2% 1 Star:14%
81% Recommend This Brand
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Posted on Aug 15, 2019

Education

By William J., South Carolina, Verified Reviewer

The background information is outstanding. I never expected to get an education as well as great Spirits. With the School of Spirits and the Flaviar phone app, you’re sure to enjoy learning what makes your preferred drink so special.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 14, 2019

Really good spot to get less available Scotch and Mezcal

By Steve W., Las Vegas, NV, Verified Reviewer

I'm a recent member, but I've already bought probably a dozen bottles of Scotch and Mezcal from Flaviar that I just couldn't get locally (even at our really big, really well-stocked liquor store, T.W.).

Easy examples are a nice Johnnie Walker Blue Ghost and Rare, and Highland Park Dark 17-year-old. These were really cool finds that I just couldn't get elsewhere. I got an Inchmurrin 18-year-old that also was a pretty interesting find.

Then within Mezcals what I loved was the variety that I could get. Just a few clicks and I had a Tobala, a Tepeztate, and an Arroqueno mezcal on the way to my house. Espadin is all over the place, of course, but getting different agaves can be challenging, and the selection I found at Flaviar was fantastic.

Looking forward to continuing to expand my bar with you!

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 12, 2019

No customer service

By Scott K., Connecticut, Verified Reviewer

Terrible, or better, no customer service. No phone number to call. Just an email that says they will get back to you within 24 hours. I have been shipping product for over 25 years to customers and never did I experience probably the worse shipping ever, CDL Last Mile. WHAT COMPANY uses a shipping company with a review score of 1.4 stars on Google. I started my subscription around Father’s Day and as of August 5, I still do not have my 1st product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Aug 19, 2019

Dear Scott,

Thank you for sharing your experience. We are sorry for your disappointment and any confusion regarding the club and its benefits.

Firstly, we know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.

Secondly, we are so sorry about your experience with the delivery service! Our logistics manager reads through members' complaints with care and consideration and forwards them to the courier services we employ. Furthermore, your order is in transit, as we have confirmed with you and we will send you the tracking number as soon as the courier provides it.

We are sincerely sorry for any inconvenience this experience might have caused you. If you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.

Helpful Review? 2 People Have Voted

Posted on Aug 1, 2019

It's ok but not great

By Joshua H., Georgia, Verified Reviewer

If you live in the bourbon bubble then this may not be for you. Most things I can buy cheaper locally. There are some rarities where prices are cheaper for some reason. If you want liquor from smaller distillers then this might be for you. They carry big brands too but you can probably get it locally.

Free shipping is the only real perk that I enjoyed and they kept messing that up and I would have to contact them and get them to reset it. One time this happened while trying to get the Flaviar barrel pick of Woodford Double oaked. By the time they fixed it the bottles were sold out.

If they sell out that fast they should do more picks. My other bourbon club has probably done 10 barrel picks in the last year of whiskey and usually they sell out in a month unless the shipping is ridiculous. So if that was the case here then it would be worth being a member.

The samples are so limited in choice and often very cheap bottles are paired with more expensive ones in a tasting box so the value isn’t what it seems usually, especially if you calculate it per ounce. There are trustworthy Facebook groups where you can get samples cheaper and of harder to find stuff and get it shipped.

Customer service has been fairly quick to deal with issues but I would expect these things to be automated more like my free shipping being automatically credited back to my account so I can order something else.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Aug 19, 2019

Hey Joshua,

Thank you for your comprehensive feedback regarding our service. Constructive feedback is always appreciated and helps us improve further. We will definitely take it into consideration when improving our services.

In case you need something else, we’re easy to reach if you write to us at hello@flaviar.com.

Helpful Review? 2 People Have Voted

Posted on Jul 12, 2019

Selection

By Chris B., Cinnaminson, NJ, Verified Reviewer

I had fun searching the site and seeing all the different types of spirits, found a good selection of scotch, bourbon and other spirits to choose from at great prices, my order was delivered quickly with no issues, can't wait to place my next order.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 9, 2019

Horrible service

By Robert P., St. Louis, MO, Verified Reviewer

I received this as a gift from my wife. I was very excited. I went online right after I received the gift on my birthday in February. I was supposed to be sent the initial tasting box when I signed up. A few days later I ordered 2 bottles of bourbon. I waited for 6 weeks and had still not received my tasting box nor the bottles I received. I contacted the company about both orders and received the bottles I ordered but not my tasting box in about a week. The bottles were received on 4/9/19 and ordered on 2/17/19. The tasting box was ordered on 2/16/19 and a FedEx shipping label (FedEx number 478231884556) was created on 2/27/2019 and I have still not received this as of 6/25/2019. I am not surprisingly unsatisfied and would strongly discourage anyone from using this service.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 16, 2019

Dear Robert,

This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.

Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Right around the time you joined, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking.

We see your message in our help desk that one of our agents responded to but you never got back to them. We'll send you another message straight away so please be on a lookout.

Thank you for your patience and understanding.

Helpful Review? 3 People Have Voted

Posted on Jun 27, 2019

Breton Islay

By Andi M., Windsor, England, Verified Reviewer

KORNOG is the most satisfying Peated MALT outwith Scotland that I have ever had the pleasure of opening a bottle.

This French or Breton Distiller takes every detail to create a superb whisky - I look forward to Flaviar having some of his other whisky to try.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 27, 2019

Don't miss out

By JeRay C., Raymore, MO, Verified Reviewer

I just have to say if you don't have Flaviar I don't know what the heck is wrong with you. This is my first whiskey club and I should smack myself for not joining sooner. I only buy whiskeys or whatever that I never heard of or has cool looking bottles. If you're looking at this post I will tell you go ahead and join, you would not regret it.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jun 27, 2019

No shipping

By Kristoffer M., North Carolina, Verified Reviewer

I can't get customer service to help me. I live in a state (North Carolina) that is apparently impossible to send liquor, but Flaviar doesn't warn you before they take your membership. In 6 months I haven't received a single order, but they have taken my money. They like to "respond" on Twitter, Facebook, etc. to publicly tell me they will help me, but I cannot get a response directly.

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 9, 2019

Hey Christina,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. The lost tasting box was replaced with a completely new one which has already reached you.

If you need help with anything else, we’re easy to reach at hello@flaviar.com

Cheers!

Helpful Review? 3 People Have Voted

Posted on Jun 26, 2019

This company could be a scam

By Robert K., Washington, Verified Reviewer

I joined the club 30 days ago. I have placed 2 orders with Flaviar at that time. I have not received either order orders. I have sent 4-5 emails asking for help and to talk to someone regarding my orders. I never get a call back, just a standard stock apology email. No one will help you if you have a problem. Based on my experience, this company is a scam. I will soon have to escalate this to a higher level. Don't make the same mistake I did by joining this club. Buyer beware!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 9, 2019

Hey Robert,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. Both of the orders have now shipped and been delivered to your address.

If you need help with anything else, we’re easy to reach at hello@flaviar.com

Take care!

Helpful Review? 4 People Have Voted

Posted on Jun 25, 2019

Scam artists

By George Z., California, Verified Reviewer

This company is a typical scam. Ordered my membership on June 6th and still has not received my 1st quarterly order. In response to my multiple emails, I am only getting "We are sorry, will check with our vendors."

Be very careful not to sign-up with them!

Bottom Line: No, I would not recommend this to a friend

Company Response from Flaviar Ltd.

Jul 9, 2019

Hey George,

Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.

At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. The stock issues were overcome and your order shipped only a few days later than promised.

If you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com

Wish you all the best!

Helpful Review? 3 People Have Voted
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