FabFitFun

Beware of the sign-up process. If you go to get more info on these boxes, it shows you this overflowing box of goodies, but to learn more you need to start the sign up process, and at each step you are told you will have the opportunity to see more details about the box, and also get the option to make some selections. This NEVER happened! My card was charged, and you can bet your bottom dollar I'll not be receiving all the goodies in the one and only picture it shows you.

If you go to your account it will tell you that you can cancel FUTURE shipments, but not this one. In the enticing picture of the overflowing box, which appears to be 18" x 12," there are two types of sunscreen, two palettes of eyeshadows, and all kinds of stuff, but Chat told me you'd get 7 to 8 items, not the overflowing box shown. So why show this fake box?

Also, when I asked her where the info was on their website, about what was REALLY in the box, she said they published teasers on Twitter, and that's all you get. Info is not on their website. That you can log in when the box has shipped to see what you will be receiving, what good is that?

Bottom Line: No, I would not recommend this to a friend

When you go to log on to their website to buy add-ons and customize your box, the sight always crashes. You can't get customer service to pick up the phone or call you back. Facebook messages are generic and say the same thing to everybody. When you pay for a year, and you can't get the items you want because their site is down, you are left with crap to pick from. It's not acceptable. I have been disappointed by my choices and lack of customer service.

Bottom Line: No, I would not recommend this to a friend

I signed up three seasons ago and love this company. Never had a problem. In the community forum, there are a lot of people that have had good reports regarding the customer service.

I thought I mistakenly ordered an item, emailed them, and they responded the next day and the issue was resolved. They are also active on the forum and respond to questions and concerns.

They are definitely not a scam, otherwise, thousands of women would be all over it! They are a huge company catering to a lot of people in both the U.S. and Canada. So, no, not a scam!

Bottom Line: Yes, I would recommend this to a friend

I attempted to order the Editor's Box, and the coupon code was not working. I contact customer service and they gave me a (supposed) correct code. Well, it was the wrong code, and even though they originally charged me for the Editor's Box, they then credited me $20 and ordered me a Starter Box - all of this without communication.

When I received my box it had a card for the Editor's Box saying everything that was in it, which was incorrect since they sent me the Starter box. I would never have chosen to order the Starter box.

When I contacted customer service, she was all over the place quoting me incorrect dates, etc. I asked for her to have a supervisor to call me and a "supervisor" showed up on the chat. They said they were all out of Editor's Boxes and would send me a Spring Box. I assumed it would be at no charge, but they charged me the full amount, and it showed up in my bank account this morning. I will be canceling as soon as I receive my box.

Don't trust the customer service. They don't know what they are doing!

Bottom Line: No, I would not recommend this to a friend

They charged me for add-on items that I didn’t order. They wouldn’t give me credit or even resolve the issue. Terrible customer service. I asked to be credited $76 they overcharged me. This site is a scam.

Bottom Line: No, I would not recommend this to a friend