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FabFitFun
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Summary
FabFitFun is a seasonal subscription service that gives you $200 worth of full-sized beauty and lifestyle products for $50 per box.
FabFitFun Review: Is It Worth It?
By Lydia Noyes
Updated on: Nov 7, 2019
FabFitFun is a quarterly subscription box that delivers full-size beauty, fashion, and lifestyle accessories to your home.
Subscription box services like FabFitFun have grown in popularity over the past few years. These boxes arrive at your home usually on a monthly, seasonally, or bi-annual basis.
The company often chooses what goes in the box, which is a good way to try new products you wouldn't otherwise purchase.
In this review, we’ll explore how FabFitFun differs from other subscription companies, share, what you might receive in your box, and assess customer reviews to help you determine whether this service makes sense.
What Makes FabFitFun Different from Other Subscription Brands?
FabFitFun offers subscribers an eclectic mix of beauty, fashion, and fitness products. Boxes are sent out every three months. That’s different than many of the brand’s competitors, as others usually ship their boxes monthly or bi-monthly.
Here’s what the company claims make their subscription box service stand out:
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FabFitFun items are always full-size. Unlike other subscription box services that send boxes of trial-size items, FabFitFun sends you regular-sized products, from makeup palettes to shampoo and conditioner sets, and more.
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Boxes claim to be worth at least $200. FabFitFun states that the total value of every box is at least $200 worth of products and items — which means they’re worth four times what they cost members. Plus, they claim that all the brands picked to be included are top-rated by consumers.
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Boxes may be curated for the season. For example, past fall boxes have included a plaid scarf.
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Instructions are included. Each FabFitFun delivery comes with a mini-magazine that explains the contents in detail, from application tips to different ways to wear your new scarf.
What Will You Get in a FabFitFun Box?
FabFitFun will select items in your box and allow you to choose one item from five “customization” groups.
Here is an example of the items FabFitFun chose for a fall box along with customizations:
- Harper + Ari Exfoliating Sugar Cubes ($16 value)
- Aveda Damage Remedy Daily Hair Repair ($36 value)
- Human+ Kind Body Souffle ($15 value)
Customization 1: Choose one item from the following products (or keep it a surprise and let FabFitFun choose for you):
- Plush Ultra Soft Plaid Scarf ($75 value)
- Amika Strand Perfect Ceramic Styler ($80 value)
- Anthropologie Travel Yoga Mat ($50 value)
Customization 2: Choose one item from the following products:
- The Kut from The Kloth Slim Striped Wallet ($60 value)
- Twine Cheese Board and Plate ($29 value)
- Kate Spade New York Lunch Tote ($30 value)
- Nassif MD Detox Pads ($38 value)
Customization 3: Choose one item from the following products:
- BaubleBar Ear Crawlers ($13 value)
- The Better Skin Co. Better Skin Lava Magik ($28 value)
- Cosmedix Pure C Vitamin C Mixing Crystals ($32 value)
Customization 4: Choose one item. (Choice only available for annual subscribers. FabFitFun will choose for all other members.)
- Epare Dual Salt and Pepper Mill ($16 value)
- Afterspa Hair Towel Wrap ($8 value)
- treStiQue Mini Eye Essentials ($15 value)
- Skinvolve Body Boost Gel ($24 value)
Customization 5: Choose one item. (Choice only available for annual subscribers. FabFitFin will choose for all other members.)
- Aromatherapy Associates Deep Relax Roller Ball ($31 value)
- Wander Beauty Baggage Claim Gold Eye Mask (six-pack) ($32 value)
- Skin&CO Roma Truffle Therapy Face Toner ($27 value)
In this example, you’ll receive eight items, and your box’s value will range from $194 to $295, far exceeding the price you paid (more on that in a moment).
Ordering Deadlines, Pricing, and Shipping
FabFitFun’s subscription billing dates are as follows:
| Box | Billing Date (Estimated) | Shipping Date |
|---|---|---|
| Winter Box | November | December |
| Spring Box | February | March |
| Summer Box | May | June |
| Fall Box | August | September |
FabFitFun offers two ways to order: $49.99 per box or $179.99 for the year. Paying $179.99 up-front for the year means you save $4.99 per box over the $49.99 per-box price.
Purchasing this annual membership will automatically make you a Select Member, which means you qualify for early shipping, early access to customization and extra customization options, seasonal add-ons, and exclusive sales.
Note that, even when purchasing a single box, FabFitFun members agree to ongoing, seasonal billing. This means that you will be charged an additional $49.99 every three months before another box is sent out.
If you want to cancel your membership, you will need to email FabFitFun at vip@fabfitfun.com and then follow the instructions they send you in response. You can also cancel through your online member account or by calling the customer concierge at (855) 313-6297.
You will need to cancel before the next scheduled billing date to avoid receiving the upcoming season’s box.
FabFitFun also offers “Add-ons.” These are individual products that are either editor’s favorites or new items in stock that you can add to your shipment individually.
They’re available at a discount from normal store prices and can be added on at any time before your box has shipped.
Shipping of FabFitFun subscriptions is always free for members in the continental US. Those in Canada, Alaska, and Hawaii should expect to pay $8 a box.
Return Policy
FabFitFun purchases are final and nonrefundable. The company does not accept returns of boxes, individual items within boxes, add-ons, or additional box purchases.
Any returns that are sent back will not be eligible for a refund unless the company chooses to make exceptions at their sole discretion.
If your FabFitFun delivery is damaged, missing an item, or is lost, you should notify customer service within two weeks of the delivery date specified on your confirmation email.
You also have the option of returning individual items in the box, per FabFitFun’s terms and conditions.
Analysis of Customer Reviews and Complaints
FabFitFun has tons of glowing online reviews on Instagram and personal blogs. However, most of these reviews seem to be from affiliate sponsors, meaning posters may have received their box for free or been paid for their opinions.
HighYa reviewers offer a less positive perspective, as FabFitFun averages 1.7 stars after 25 reviews.
Some of the most common complaints concerned customer service. Reviewers wrote that FabFitFun seemed uncaring about their problems and were slow to fix issues, especially regarding boxes getting delivered to the wrong addresses.
Others wrote that they struggled to cancel their subscription and were still billed for it several months after.
A few people had better experiences. Some reviewers wrote they found the subscriptions to be a great deal for trending products. They appreciated the exposure to brands that wouldn’t otherwise be on their radar.
TrustPilot reviews of FabFitFun are similar, as the brand earns 2.5 stars after more than 150 reviews.
Many people cited the same concerns about customer service and difficulties canceling their subscription, and others wrote that they thought the available products had gone downhill over the past few years they had been members.
How Does FabFitFun Compare to Other Lifestyle Subscription Companies?
If you’re looking to sign up for a regular subscription service to receive unique products you might not think to buy otherwise, two FabFitFun alternatives are CauseBox and Breo Box.
Cause Box’s focus is to give you a seasonal supply of exclusive, ethically made products. Each box sells for $54.99 ($200 for an annual membership delivered four times a year), and the company states its value is more than $200.
Many of the brands featured in the box donate a portion of their profits to charities or employ artisans to create jobs in struggling communities.
The Fall 2019 Cause Box included the following products: recovery treatment oil, makeup brush collection, candle, travel wallet or felt leather board, duffle bag, drop necklace (total value: $324). Annual members can customize the color of their duffle bag and necklace.
Similar to FabFitFun, Breo Box is a seasonal subscription box that promises to give you five to eight luxury lifestyle goods. Most Breo Box goods are cutting edge, and they will purportedly have a total value of more than $225. You’ll pay $159 per box, or $579 for an annual subscription (four boxes).
For example, a past winter Breo Box box contained a popcorn popper, fitness band, mortar and pestle, nutcracker and bowl, roll-up backgammon set, and heated ceramic mug, for a total retail value of $237.
Unlike FabFitFun, Breo Box doesn’t let you exchange products. The box’s products also tend to be more unisex than FabFitFun or Cause Box.
» Related: The Best Beauty Box Subscription Services
The Bottom Line: Should You Subscribe for FabFitFun?
When considering any subscription box service, it’s important to remember that, even if the actual value of what’s inside is more than you paid, there’s a risk that they won’t be valuable to you.
Subscription boxes like FabFitFun tend to be best for consumers who enjoy a little mystery and can afford it. If this describes you, you’ll benefit from deep discounts on trending products, many of which are from up-and-coming brands.
Here are our thoughts on who would probably get the least value out of FabFitFun:
- If you have your heart set on a few specific items for an upcoming season.
- If you have product allergies or strong preferences, such as avoiding fragrance or parabens.
- If you’re on a budget.
- If you have particular tastes or products and cosmetics regimens and don’t like to explore other options.
While the box we shared was valued at around $250 on average, it only cost subscribers $50. But, would you have spent $50 to procure the items you received? If not, it’s better to buy what catches your eye separate from subscribing to FabFitFun.
Customer Reviews
Posted on Oct 27, 2023
HORRENDOUS customer service
Do not subscribe! And if you do, do not order add-ons! I’ve ordered add-ons twice. First time, the order never arrived. They issued credit only. For a specific sale so if I missed it, I’d be out of luck. I didn’t. I ordered another item. THAT DIDN’T ARRIVE. I’ve waited a full month for a refund of under $30. Not to mention that you can’t call anyone. Everything is texting. I’ve NEVER experienced worse customer service in my 53 years on this earth.
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Customer service
Quality of products
Posted on Feb 18, 2023
Horrible customer service and transit times
The customer service is horrible. Shipping/transit times are horrible. It takes weeks to receive the boxes after they tell you it ships. The boxes don't actually move for at least 2 weeks after they tell you it shipped. They tell you they are working on it, but there has been no improvement in over 2 years. I have given up and have canceled my subscription due to lack of concern by this service.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Products
Customer service
Transit times
Posted on Jan 12, 2023
Three items in their last box were cheap plastic pieces of "jewelry" from China
I have subscribed to this program for a total of four boxes (annual subscriber). The first box was so neat and had a lot of fun, quality, items. After that, the boxes grew progressively worse in both content and quality.
I was already quite dismayed with how few items were made in countries where workers are treated ethically, but last Autumn, when it was time to make my choices, over 85% of the offerings came from China.
I made my choices and waited for the box. When it arrived, what FabFitFun chose to put in the box, along with what I requested, absolutely stunned me! The plastic jewelry, which was chosen by FabFitFun, not me, looked like something you would put in a favor bag at a pre-K birthday party. One item I chose was a woven tray and it is exactly what I hoped it would be.
One quality item out of the whole box is not how the program is described. They also try to get you to buy "bargain" items in their pre-order sales. Not bargains and, in many cases, not quality items. Simply put — not worth the price.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Cute shipping boxes
Items were often very poor quality and made in China
It was hard to find items for subscription box — too limited in scope
Posted on Jan 7, 2022
It's good until you have no delivery!
I've been a customer for years and always enjoyed my boxes. Some were awesome and some were, well, just ok. But overall it was worth keeping my subscription.
I then began doing add-ons and ordered a LOT! I ordered an expensive item for Christmas that was to be shipped in a month. They charged my account immediately.
When a month went by with no item I contacted their customer service who was NOT helpful and they actually disconnected. I waited a few days and called back. This time I was told they would look into why my package wasn't shipped and get back to me. Waited and no follow-up.
I contacted them a third time and once again was told that they would get back to me but they can't refund "drop shipments" because they don't ship the packages and they would need to work with the seller. The seller was FabFitFun! I have no idea who they contracted with but I purchased an item from FabFitFun and my credit card was charged by FabFitFun.
They never got back to me so I had no choice but to dispute my credit card charge! Time runs out on disputing nonreceipt of items! Once I disputed that the item never shipped they went in and canceled my membership. I'm actually glad about that because I no longer wish to support a company that has such horrendous customer service and takes zero responsibility for packages never being shipped!
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Mystery boxes
Some Items were a good deal
Some items you would never use
Poor value on some months
Customer service is horrendous
Posted on Mar 15, 2021
Get trained customer service reps
I have subscribed to FFF for 3 years. I had, for the most part, been happy and felt like the products, even if they weren't for me, were worth the money. My Winter box was kind of crappy but I was optimistic. I got my Spring box today and just contacted them to cancel. I got a box worth of crap I would never have purchased for anything. I wonder if the company has been bought out? I sent a message to the customer service rep who responded with a condescending and rude message to me which made me cancel immediately. I am going to try CAUSEBOX, all of my girlfriends have canceled FFF and now, so am I.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Loved the product sizes
Cute outer box and inner packaging
Usually could rehome the items I didn't want easily or trade
Customer service
Cheap Dollar Store products in my last box (Spring 2021)
Posted on Mar 31, 2020
Absolute scammers!
Wife subscribed around August 2019. I read reviews and told her to cancel the subscription, which she did in October 2019. I have an email from the company confirming and saying there would be no further charges. Lo and behold, March 2020 there is a charge to credit card for almost CDN $100! I log into wife's account status is marked "Seasonal: Active." We deleted ALL of her account info last year and the fields were still blank, including credit card info, and yet the last four digits of the card still appeared above the box. You can edit all you want but edits do not show up. I contacted the company and was told "...I can see here that your subscription has been reactivated on March 23rd, 10:26 AM PDT. Once a purchase is made it is considered final and non-refundable." Another email told us that a package was on the way and that the company was not set up for returns - hahaha! Was offered a 50% refund if we kept the box, or send it back for a full refund (wait - you aren't set up for returns, right?). Will likely end up having to keep the box since I don't trust them to refund in full if we send back. I will THEN have to get new credit cards issued since I KNOW this will not be the last time they try this stunt. BTW the company is "based" in the USA but emails come from the Philippines.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
5 People Have Voted
Posted on Mar 7, 2020
Scam
This place is a scam. I could not believe when I received a box, the items looked USED. Some of the lotions had the seal broken and nicely "patted down". The stuff was crap. And when I tried to cancel and get a refund, the rude people at the impossible-to-get-ahold-of customer service told me they do NOT GIVE refunds. Do not use this company for your beauty box.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
5 People Have Voted
Posted on Jan 11, 2020
Beware of Gift Codes!
I was excited to try this service and received a $200 gift code for Xmas. A 1-year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my credit card since I had more than enough gift money to cover the year but was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my credit card info. They said that if I wanted, I could give them the info, and then cancel immediately, but I HAD to give it to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my credit card information for something that is already fully paid for? They stated it is a subscription service and they need to be able to charge when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc. etc., and then when I persisted, suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to do that on the phone too but they needed her credit card number also...as if I would have her credit card number. Terrible company and terrible experience.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
8 People Have Voted
Posted on Dec 20, 2019
Shady
I find FabFitFun to be shady! For example, I referred a friend but she used another code so I didn't get the $15.00 referral bonus even though I was the one who told her all about it and customer service was less than helpful. Or the starter box was sent to my elderly mom before she got her "starter box" which they charge $10.00 for they charged her $49.99 for a full box and said she didn't cancel in time but she was still waiting on a starter box to see if she even liked it. I had a friend who I referred and she signed up for the annual superscription and they charged her the $49.99 plus the $199 subscription fee. The whole billing process is such a joke. I will never refer a person to them again nor will I renew my subscription.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
5 People Have Voted
Posted on Nov 21, 2019
BUYER BEWARE!
If I could give this company less than one star I would. I gave this as a Christmas gift to a family member and we are totally disappointed. The products have not been as described and disappointing, to say the least.
Of course, it is auto-billed for the next year without any advance notice. I went to cancel the subscription (within a week of the renewal charge) and after a long wait period and confirmation of when the reimbursement would show up on my credit card. I was credited with...only 75% of the annual charge!
This company is unethical!
I'm suspicious of auto-renewals to begin with and this just confirms.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
8 People Have Voted
Posted on Nov 18, 2019
FabFitFun Style stole almost $200.00 from me
This company is a joke for the Style box. I receive and still receive the seasonal boxes BUT I am no longer receiving the Style box due to them taking almost $200.00 without authorization AND I returned the items I didn't want to keep! Any returned items you aren't supposed to be charged for but yet here I am. Any time you call them, they say "sorry Style doesn't have a phone number but they'll email you when you get in".
Ok, first you work in the same office (the girl I was speaking to went to check several times if an agent was available because I refused to hang up and "Have someone call me back since I'm at the top of their priority list". Not everyone has $200 to just have taken from their account, that really screws some of us. I'm still waiting for a response and probably won't even get one. I even received my package halfway cut open (I still have the photos for proof), and yet here I am being charged for items I sent back (in a box that was not cut open unlike the one I received in the mail, lol).
This has been an extremely unpleasant interaction. I'm not sure how FabFitFun is as popular as they are with their terrible business practices.
Bottom Line: No, I would not recommend this to a friend
Helpful Review?
6 People Have Voted
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