Expect little transparency or accountability from this company and little value from its app. Respectfully, most positive reviews for this app only reflect the success of intermittent fasting, and not the purported value of this expensive, hard-to-get-rid-of subscription service.
I purchased a 3-month subscription online in January, and promptly forgot about it - as many, if not most - find themselves doing. DoFasting offers ONLY automatically-renewing plans (the first red flag). At the end of March, a couple of days before my account would be charged for the second time, I came across an online ad for DoFasting that showed it was a paid app, and vaguely remembered I might have paid for it at one time. It was my intention on that day to cancel my account if it was, indeed, a paid subscription.
I proceeded to search through the website and then the app, and nowhere did I see any indication of my account being a paid account. There was no notice on the app, or the website, that my bank account was linked, or that it would be charged in a matter of days - and most importantly, there was no option to cancel any subscription (if I even had one). I, as anyone would, took this to mean that I had no such subscription.
Much to my surprise, I opened my banking app days later to see a charge from DoFasting. I then spent the next 40 minutes searching for any possible way to see the details of my paid account and to cancel my subscription - to no avail.
It shocked me that a service would make it so easy to sign up online with one’s banking information, but impossible to cancel. It is borderline criminal to conduct one’s business in such a misleading way. I imagine that many customers similarly frustrated have simply given up after not finding a way to cancel their accounts - no one should even have to do the extensive searching that I did. I, however, was deeply disappointed and finally emailed the only support resource I could find requesting that my account be canceled.
Many back-and-forths with an automated email response system later, it still is unclear whether my subscription is canceled, or if I will lose another $40 come July. Save yourself the hassle and the money, and find a cheaper intermittent fasting service that isn’t a scheme to lock you into a contract.
Bottom Line: No, I would not recommend this to a friend
Company Response from DoFasting
May 12, 2020
Dear Sarah,
Thank you for the review and we are so sorry you had such a frustrating experience.
As per our terms and conditions, you can cancel your subscription anytime by contacting us at hello@dofasting.com. Currently, we can confirm that your subscription is canceled.
Our team strives to improve our app every day and your feedback will be surely taken into consideration. We do hope that with further updates of the app we'll be able to earn your business.
