Carvana Reviews - How It Works, Warranty, Financing, Returns

Total disaster from beginning to end. Don’t get fooled by their shiny vending machines. When it comes to the paperwork and customer service they are a horror. They lost the check that my lender sent to them. Obviously the onus was on me to go to the lender and ask to cut Carvana another check. Hours of time wasted with at least 6-7 of Carvana agents who are by the way confrontational with no sense of responsibility.

Another Carvana nightmare story: I originally purchased an extended warranty for the car I bought from Carvana from the company on the Carvana website (Silverrock). Then I changed my mind and canceled within the allowable period. It took Silverrock (3rd party insurance company) three weeks to issue a refund check (no problem, I understand), but instead of sending the check to me, they said they can only mail it to Carvana and Carvana then mails it to me?! I’ve been contacting Carvava numerous times for more than 10 days to follow up to no avail. Excuse after excuse. The person who originally enquired from Accounting is not working currently. She will follow up again whenever she is back to work?! We don’t wanna confuse Accounting by sending another email?! Seriously? You think people were born yesterday? They also steadfast refuse to send any confirmation email or any written acknowledgment as to where the whole process stands. I think they are gonna steal my $1100 (systematic robbery).

I will never do business with these charlatans again and will tell the same to anyone I know. In fact, I am filing a formal complaint with BBB and taking legal action as well.

Bottom Line: No, I would not recommend this to a friend

Under the circumstances of the pandemic, it seemed to make sense to give Carvana a try. We found a 2017 Ford Escape for a little under $20K that would seem to fit us well and got a decent trade-in value offer for our old Honda CR-V. All seemed well until I tried to complete the transaction. We have the cash on hand and don't need financing, so I clicked on the cash option.

Next, it took me to a screen for extended warranties. We don't want one, but there was no option for that on the screen. The only two choices were a $950 upcharge for a 2-year warranty (with mileage limitations) or a $1000 upcharge for a 4-year warranty with a slightly higher mileage limit. I saw nothing about a mandatory extended warranty payment before this point, and especially since we were going to pay cash, I see no reason we should be forced to get one. (Apparently, they are not as transparent as they claim.) Nonetheless, I clicked on the 4-year option with the thought of worrying about it later.

Next it took me to a page where I was supposed to upload a copy of my the front and back of my driver's license, and that is where I just decided to give up on the whole thing. Using the scanner of our high-quality computer printer to capture the license image (looked perfectly legible to me) three times the website kept telling me the image wasn't good enough and I should try again. Having already wasted a half-hour on this one step and not knowing how many other tedious steps there were in the process, I just decided Carvana is not for me.

Bottom Line: No, I would not recommend this to a friend

Originally supposed to have delivery on 3/13, but I was called the day before saying that the rear window had been damaged and they needed to delay delivery in order to send it out to be repaired. Fine. Reschedule delivery for 3/27. I received a call earlier this week to say that the repair was on schedule and delivery was still showing as 3/27.

Got a call a little while ago (3/26) saying that the repair is not something they can do in house and that it will have to be sent out for repairs and they will need to postpone the delivery. This is the worst car buying experience I have ever had. I have already made a car payment on this car and I am paying for insurance. They told me two weeks ago that it was being sent out for repairs, yet they call me the day before delivery to tell me that they need to send it out for repairs? Does this car really even exist? Buy local. That's my advice.

Bottom Line: No, I would not recommend this to a friend

Absolute disaster. Don't trust the reviews on the Carvana site. There is no method to leave a negative review on there. Found the car we wanted and went through the credit check, financing details, insurance, etc. Everything started out great...then...delivery delayed (flat tire). Then...delivery delayed (couldn't fix flat tire). Then...delivery delayed (need to order tires). Then delivery delayed (who knows). Then..delivery delayed (would not have known but luckily I called to confirm delivery for next day). Nope...delivery delayed again. Cancelled purchase. Cost me a month's worth of car insurance and having to borrow a car for a month waiting. Avoid the headaches. Not worth it, especially with the $400 delivery fee.

Bottom Line: No, I would not recommend this to a friend

I had my first car buying experience in November/December with the Carvana Milwaukee team, and it was so effortless and designed to help me. I had very limited knowledge on car buying/cars in general going into this process, and I was so intrigued about how Carvana operates mostly virtually. What really made the experience was Adie, the member of the Carvana Milwaukee team that I met with. At the time of picking up my 2015 Chevy Trax, I was within a week of Black Friday, and Adie was so helpful in describing the promotion that Carvana was running for Black Friday and how I could take advantage of it. That conversation stuck in my mind for the next few days, so I decided to look on Carvana’s website at other options; I didn’t completely love my Chevy Trax, initially. I found my 2016 Ford Fusion and I set an alarm to wake up early on Black Friday to call Carvana, and just as Adie had described, the process was surprisingly simple and effortless. I’m so thankful and appreciative for Adie’s guidance, because I am completely in love with my new car. It’s perfectly suited for all of my needs, it’s an amazing deal and I have had nothing but amazing customer service from Carvana. I don’t doubt that I will continue to have amazing experiences with Carvana Milwaukee and I’m so thankful for Adie and her guidance.

Bottom Line: Yes, I would recommend this to a friend

The entire process was very seamless in the beginning. Found the car. Completed financing with Carvana that was comparable to other options. Completed the underwriting process and chose a delivery date with ease. Car was delivered as promised. Delivery person was awesome. The car looked great and was in the condition we were told and expected. We did our part, Carvana didn’t. We continued to follow the process after to see that we got our state's permanent registration. We had to upload documents several times but eventually saw the documents were accepted. Fast forward to a few days before the temporary out of state registration was about to expire. Opened a chat with a Carvana agent. The person was fine. After a long wait time, she told us there was no timeline for the permanent registration and Carvana would provide a rental. Went to pick up said rental and it’s a small sedan. My car is a mid-size SUV with a third row. Can’t fit the three kids in this rental safely with the car seats we own. Now, stuck with a car with no registration or timeline as to when we will get it and a rental car I can’t drive as needed. Overall, Carvana needs to address the registration problems that are plaguing customers. I would have bought from them again, but not after the registration problem. Losing out on repeat customers due to mismanagement will eventually lead to their demise.

Bottom Line: No, I would not recommend this to a friend

At first I thought someone was playing a hoax because the whole buying experience was too good to be true. It has been 3 years since my purchase and I'm truly pleased with the staff and the financing of my beautiful car.

Bottom Line: Yes, I would recommend this to a friend

I was a little concerned because I had read some negative reviews, but took a chance and I'm so glad I did! Full disclosure, my first delivery date was delayed for 2 days and I was worried. But it came on the second delivery day, within 15 minutes of the time given, as confirmed by the driver when he called to give me his location. It got here, and it was beautiful! I've been driving it for a week now and love it! The whole process was unbelievably easy and I'm a very happy and satisfied customer!

Bottom Line: Yes, I would recommend this to a friend

Bad customer service. I received a call this am, saying the car arrived at their location with a cracked windshield from "weather issues." Huh? I had specifically rearranged my work schedule and changed over insurance from old to new to pick up today, was told they could only use safelight for windshield and they are closed today. I suggested they find another company to do the replacement today, was advised they could not. This should have been done. It's costing me money to wait for this to be fixed.

Here is a suggestion for Carvana...inspect the vehicle a day prior so this doesn't happen.

Bottom Line: No, I would not recommend this to a friend

KBB value I just checked last week and this shows about $2000 less than what the details show on the KBB website itself. Very low offer compared to what the vehicle value states. This is called fraud.

Bottom Line: No, I would not recommend this to a friend

I can’t say enough good things about my experience with Carvana. This would be my second purchase through Carvana. The first car I bought was totaled not even two months after I purchased it. I was T-boned by another driver and I didn’t know what I was going to do. Injured and with no vehicle, Carvana helped to get me in another car sooner than I could’ve ever expected and I absolutely love my second vehicle from Carvana! The process is so simple and easy. The hardest part is deciding what car you want. I don’t think I’ll buy any other way again.

Bottom Line: Yes, I would recommend this to a friend