Carvana Reviews - How It Works, Warranty, Financing, Returns

All well until they brought the wrong color car inside and out. They had the right color in the stock car but now they wanted almost $1500 more, same year but 5000m lower.

After I refused the car I could not get through to anybody until I initiated a purchase on the more expensive one. I asked them to give me that car for that same price because of their massive screw-up and all the trouble I went through with buying process insurance, etc., and the answer was, "we don't negotiate."

I asked to speak to a manager but none was available at the time but one called me some 24 hours later to give me the same answer. So buyer beware.

Bottom Line: No, I would not recommend this to a friend

I was skeptical at first but it was a very easy and quick process. I went online and requested a quote for the sale of my car (not trade-in). I was given a quote of almost $2k over KBB so I was happy. I owed a little more than the quote so I got a cashier's check for the difference. They scheduled the pick-up for 3 days out, they were on time, had the bill of sale paperwork all ready and loaded up the car. Exactly 7 days later I was notified by my auto loan company that the car had been paid in full. Super easy!

The one thing I did not like was that Carvana doesn’t make a note to your Carvana account to track the process. After they picked up my car, I didn't hear anything else from them by e-mail or phone. I found out the transfer was completed only from my car finance company. Overall a good experience with the sale. Would recommend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I recently purchased a 2020 Kia Telluride with very low mileage. In less than ninety days of delivery, I start hearing a dragging noise underneath like something is hanging from the car on the ground as I drive. I turn the radio up to drown out the annoying sound. I take it for diagnostics and they confirm the breaks and rotors are rusted. Again, I just got the car. The car is still under the manufacture’s warranty and I paid for the extended warranty. Carvana is refusing to cover the cost of replacing the breaks because they said the rust does not affect the drivability of the car. The issue was escalated to management. The Kia repair service even sent pictures of all the rust and management declined to cover. I do not recommend using Carvana. This is poor customer service. Basically, they want me to drive around with a noisy car after paying thousands of dollars for it and an additional warranty. Never again will I purchase another vehicle from them.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

First off, let me say that we have used Carvana previously to purchase a Mustang convertible during the summer of 2020 and that experience was pretty positive, minus the issues with registering the vehicle here in New Mexico. In this case, the car was delivered to us here, in New Mexico. We just had to take an Uber to pick it up. As for the registration, we are in a pandemic so hiccups were expected.

Our newest experience started over three weeks ago (3/10/2021), when we decided to purchase another vehicle, as our son now has his learner's permit to drive. I carefully took several days and looked at tons of vehicles, analyzing the pros and cons of the different models. Finally, I selected a vehicle and my husband started the purchase. This part was relatively easy and my husband made the comment that we would probably never buy from a dealership again. In hindsight, that comment was the kiss of death.

After the signing of multiple documents and contact with Carvana, a delivery date and confirmation were emailed which detailed that we were to pick up the car in Tempe, AZ. Keep in mind we live in New Mexico and the drive to Tempe is about 5.5 hours. There is actually a closer option, in Albuquerque, but that option was not offered on the website.

Upon the confirmation, my husband had questions so he texted Carvana. There was no follow-up phone call from Carvana, so my husband took thirty-five minutes out of his evening to sit and wait for a customer services rep. While talking to the rep and confirming the day/time of the pick-up, my husband asked if there was a way to travel to Albuquerque to pick up the car instead of traveling to Tempe. The rep informed him that she wasn't sure, but that it would probably cost more money and she would have to change things and unlock the vehicle's status. My husband told her that since it would cost extra money, that he would not change the pick-up location. He told her that we would travel to Tempe to pick up the vehicle. That was the end of the conversation and we prepared our plan for picking up the car on 3/6 at 1:00 p.m.

The week prior to our departure, there were no follow-up emails, texts, or phone calls from Carvana. Saturday arrived and we drove the 5.5 miles to Tempe, AZ, only to discover that there was no appointment for a pick-up and that the vehicle was no longer available as it had been unlocked and purchased by someone else.

Right away, we called Carvana and spoke to a customer service rep who was super apologetic and then promised that someone from the resolution team would be calling us (and also email us) within the half-hour to an hour. No one ever called, but we did get a canned email from Tyler with the executive resolution team that he would call first thing on Monday since he was out on Sunday. No phone call and no follow-up email from Tyler.

So far, we have heard absolutely nothing from Carvana. They sold the car out from under us, we drove and wasted gas on a 5.5-hour trip (during a pandemic), were ignored, and we have heard nothing from Carvana about what our next steps could possibly be. We are beyond frustrated. On Monday, my husband replied to Tyler’s email, but no response has been forthcoming.

Overall, I would no longer recommend Carvana to anyone at this point. Our first purchase was pretty easy, but this second purchase was horrible. It is definitely a buyer-beware situation.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

The initial purchasing went extremely well. The car came when they said it would, full tank of fuel, clean, and more. The delivery driver was great. Very friendly and knowledgeable. However, I have had my vehicle for over 4 months now, and the registration still has yet to come through. They have issued me temporary tags to cover me until the regular plates arrive, which is great, just frustrating. I finally reached out to them and was informed that there is an issue with a prior lien release. I asked for clarification if this issue would be resolved, and they had no answers for me. My 3rd temporary registration is about to expire, and they have now told me that they will send me another one that will be good for 3 months. I’m really beginning to think they sold me a vehicle with a lien already on it, and they are having issues getting it removed. I even asked for proof stating that the vehicle has a clear title with no liens, and they have not provided it. Getting really worried about the eventual outcome of this.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Finally got plates and registration today, just 92 days after purchasing the car from these mokes.

Carvana's third-party vendor sat on the application as it wasn't received by DMV in my state (Minnesota) until 12/2.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Found a car. Jumped thru all the hoops. Was told I was approved and the car would be there the next day. Gave back my leased car. Went back to the Carvana site and was told to call. The person I reached told me I had to provide around 6 more documents, told me my online sales did not count for my self-employed income! Bottom line: Refused to sell me the car after telling me I was approved. Had to buy the leased car from a dealer. Do not try to buy a car from Carvana if you are self-employed. Horrible experience.

Bottom Line: No, I would not recommend this to a friend

Your response verifies my points. I have called the 800 number dozens of times and get the same response. The post-sales team member sympathizes with my issues and says they will check into it but later only sends an email (from a no-reply address) that there is nothing they can do. Incredibly poor service after the sale.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Four months in and still no plates! Mysteriously "submitted to DMV" has disappeared off my dashboard and now it says "processing". I was told by a Kathleen in post sales that I should have my plates in two weeks, so I called on 11/9 to my tracking number. To my surprise, I was given a tracking number. I was happy and relieved but that was short-lived. When I checked the tracking number it was not for my plates. When I called back to inform them of their error upset, the rep did not care. I told them I was going to get legal involved and the rep hung up on me. My plates are days away from expiring and Carvana does not care! They continuously blame the DMV, when they are the ones being shady.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

My delivery date was canceled the NIGHT BEFORE and rescheduled for an additional 10 DAYS. 10 DAYS. I rearranged my work schedule and am due to start a job the following day but now I have NO car for groceries or to bring my toddler back and forth. They sent the email an hour before closing. So I got a rushed agent ready to go home basically tell me with no remorse "things happe." I’m in tears. This has been such a stressful unfair process. I was told by the agent the car had arrived on time yesterday so what was the reason it could not be delivered? The agent went ahead without my permission and change my delivery date instead of leaving it to be fixed by another agent in the morning. You mean to tell me NO ONE can deliver the car before 10 days. NO ONE. The email was sent saying someone would contact me and no one ever did yet it was sent an hour before closing. How is this fair?

People wait on their cars for weeks and make plans to have a vehicle. I put everything I had for this deposit depending on this car to be told the night before I have to wait 10 days and I am in the local market. I missed work this weekend to receive this car. No compensation, no nothing. The reviews are very deceiving and I am not at all happy. As a single mother with a small child putting all my money together depending on this car - this was not fair. I waited for weeks to receive this car to be told to wait an additional 10 days. So between then and now I have no means of supporting myself and my child.

Carvana truly sucks. It seems like an easy-going way to buy a car but it is not. When I do receive the car I’ll be due for another insurance payment and have not even used the car...how is this fair? I cannot afford a rental. Had I know this, I would have not gone through Carvana.

Bottom Line: No, I would not recommend this to a friend

Last update! Finally reimbursed me the cost of registration that they failed to do, so I will call it resolved.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend