Carvana Reviews - How It Works, Warranty, Financing, Returns

I bought a 2015 mustang with the Carvana, it has been 7 days, not counting, in addition, the delay in the approval because I am self-employed, even though I was given approval first. The car delivery has already been rescheduled 3 times!

I am paying for a rental car every day and today I missed a flight because I had to reschedule because the car delivery was delayed once again.

I really need my car, I already lost around $700 with my flight, hotel, and car rentals, all because of you guys.

Bottom Line: No, I would not recommend this to a friend

Don't do it! I am disgustingly displeased with Carvana. If you’re even remotely considering them and cherish your sanity don’t purchase anything from them! You'll honestly do better doing it the old school way by doing your own research on vehicles online and checking their carfax, going to the dealer, and giving your own mechanic inspection.

Their inspection is bogus. I received a vehicle with missing pins and worn out wheels. Not to mention I haven’t received my license plates, registration keeps getting delayed and I’ve had my vehicle since August. So guess what? They do send you a PDF link and tell you to go print your plates out. Ugh, how tacky!

Y’all, my delivery was rescheduled three times and they promised to compensate me, with a $300 gift card that they said was for my troubles. Don’t believe them when they say this because I just received a $100 "sorry for your troubles" crappy check.

Let’s just start with the fact that in August I was in a head-on collision and the car totaled out. So Carvana always advertises this new fun fast way to purchase vehicles. So I did my research on the vehicle, but clearly not enough on Carvanna’s customer service. So I got my check from the bank (which is amazing by the way, love Navy Federal, and they’ve helped my credit tremendously) and I uploaded all the documents, so my side of the deal was done. I was excited. They just needed to verify everything was cool.

They literally approved all my documents but claimed there was an issue with the vehicle needing more inspection and to be cleaned, that the car wasn’t ready, it needed to be washed. Every time I called there was a different excuse, so each time they delayed I had to re-sign documents. If you happen to go through the hell I experienced please take screenshots. And save all of your messages.

But in the process of me waiting I’m missing work, my car isn’t drivable, I’m making arrangements with a rental. l wasted $2k in hopes of receiving my paid-for car that Carvana pretty much held hostage. I mean, it was ridiculous, and each associate you call is at home but they see the notes and are very apologetic, not to mention they changed the price last minute and I had to pay $3k cash to the idiot service rep who delivered my car and promised I’d be compensated for my troubles because I was about ready to cancel my purchase. Good job on the ethics.

Now I know if it’s not in black and white, don’t believe the bull they promise, and even in black and white, they lied. Even after calling today to see why I was promised one compensating amount they denied it. I’m a person who believes in honesty and nothing good comes with being a liar. Please don’t be the person to go through what I went through. I absolutely regret my purchase!

And, Carvana, don’t bring your tails under my comments with your phony apology and write how you appreciate the feedback and will try correct the issue, because you won’t. Good day.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Had my car for 2 weeks now and the starter died. One of the main components of the car. They will let me trade the car in for another vehicle since it is out of the 7-day return, but there should be an exception if something like that happens. They are paying for the repair. It’s just the simple fact, I want another car that is similar to the value of this one or my money back. Didn’t even pay the first car note yet and there is already a problem. I want another car because this was a horrible experience.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

So the ease and delivery were great. Today is about day 30 - battery died ($174.00). Vehicle was illegal to sell with frayed and cut seatbelt on the passenger side hidden under belt guide, right rear child lock was broken and people are stuck in the car. Registration - in 1 day, September 15, 2021, I will begin losing $350-$750 a day due to Carvana’s inability to procure a simple registration (it’s been 30 days).

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have purchased a car from Carvana and traded one in at the same time. It has been a terrible experience. Please learn from it and don’t repeat my mistake.

This transaction happened in late June and they have yet to report their purchase of my trade-in car to the DMV. This resulted in registration for the trade-in car being suspended and me facing fines and penalties. For the car I don't own, Carvana does! Representatives at Carvana assured me that they will transfer my old plates to the new vehicle but failed to do so. They just processed my car purchase as a new registration, while completely neglecting to do anything about the car I traded in.

They are now refusing to fix it, stating I must deal with it by going to the DMV myself. Not only do I get to partake in this “pleasurable activity”, current wait times are 1–2 months for an appointment, increasing penalties. Janette J. (“senior consumer advocate”) and every rep at Carvana I spoke to have admitted to this mistake and apologized but they are refusing to take responsibility and provide the service that was promised. Truly a shame.

Please stay away from them! It will only cost you time, aggravation, and money in fees and penalties when they overpromise, but underdeliver.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The process has been extremely easy, user-friendly, and everyone I've come into contact with through Carvana has been wonderful! I am a very big fan!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My wife purchased a vehicle from Carvana on January 26, 2021 and it has been in the shop 5 times. The first time at the repair shop that they have a partnership to do repairs with, and the last four times at the dealership who also could not diagnose the problem. Contacted Carvana who relayed to my wife that if she returned the car it would be a significant loss refund-wise, and that she would have to come up with a substantial down payment to purchase another car. No thank you. I have reached out to the Attorney Generals' office here in Indiana, also I have contacted two local TV stations and their investigation fraud department. My wife bought the extended warranty, and the vehicle is garbage. I understand when buying a used vehicle, there are enormous risks that are undertaken, but not even wanting to negotiate some type of deal is plain greed.

I hope if whoever is reading this, if you are considering doing business with Carvana, buyer beware. Hope you have better luck than we did. We are stuck with a lemon, my wife works the night shift, so I am letting her use my car so we do not have to worry about her vehicle not starting. Three months and the vehicle has been in the shop four times. Awaiting to hear from the Indiana A.G. office and the local media. Good luck.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I bought a car from these guys, the delivery got delayed on Monday so I had to wait until Tuesday. Thought my seven-day trial was going to get extended until next Tuesday, but I was wrong. I got cut from the delayed delivery date, next my car had a check engine light the second day I was driving it. Called the warranty department and they told me to call the shop. Called the shop and they told me they didn’t have the tools I need to do the job. Called the dealership and they started taking me around, telling me they weren’t gonna cover it, so I ended up bringing the car to my mechanic shop. I’m getting it fixed on Wednesday the 28th. I got the car delivered on the 13th, I was also told I was going to get the seven-day trial extended from the day it was fixed, they went ahead and just did a little extension on it so it ran out on the 21st. So I’m driving around a car that I cannot return, that I thought I was gonna be able to return when I was able to fix it if I didn’t like the car, but now I’m stuck with it if it turns into a piece of crap. I’ve had this car for almost 2 weeks now and I’m having serious regrets.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The most pleasant transaction! Thank you Carvana. I would recommend this to anyone who is in the market to sell a used car.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I sold my car with Carvana. They picked it up, with a wonderful young man Chris, out of Grand Rapids, it was fast, professional, and perfect!

I would recommend Carvana to anyone.

They gave me a great price for my car and didn’t push...buy one from us!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Bought a $20k car 4 weeks ago for my wife for our anniversary. Following three failed delivery dates, still no car and anniversary has passed. They had one excuse after another with no answers on what the status of the car was. Said it had a bad headlight, but the supposed 150-point inspection shows the headlight was inspected and working. I have spent countless hours on the phone with them, to no avail. Plus a rental car for three weeks now, what a joke. Save yourself the headache and do not use Carvana! Worst customer service ever!

Bottom Line: No, I would not recommend this to a friend