Carvana Reviews - How It Works, Warranty, Financing, Returns

I was on the market for an SUV because of my first newborn. No 150-point inspection! Delayed car for 3 weeks because of repairs so canceled the order for a 2016 Acura first (broken rear window) then a KIA Sorento SXL 2016 (broken center console then powerlift gate). Also, be careful of car model and make because sometimes it is different in the window sticker.

Bottom Line: No, I would not recommend this to a friend

I was intrigued by an online car dealership. I knew I wanted a certain make and model of a Rogue. I was patient until I found the exact match. Ordering was a breeze. The Carvana employees were super. My car arrived on time and I had a mechanic check it out during the 7-day trial window. The mechanic gave it an A! Can’t say enough about this company-all positive. Loved it so much I bought stock in the company! It had increased 40 percent since I purchased it! I wouldn’t miss out on this company!

Bottom Line: Yes, I would recommend this to a friend

It has been a horrible experience. They first deleted all my contacts and asked to resign them. After that the truck was to be delivered and the delivery took way longer than usual, and finally to top it off when they sent the vehicle's title, they never bothered to check if the VIN number on the title matched the vehicle, which it didn't, and I had a horrible time at the sheriff's department trying to explain to them that I bought the car from Carvana and it was their mistake. After that, they promised an Enterprise rental would pick me up and they lied to me, kept me calling Enterprise and Carvana for over 4 hours and in the end nothing was solved. I don't recommend! Keep it local, these guys do not know what they are doing!

Bottom Line: No, I would not recommend this to a friend

Ordered a vehicle and was scheduled for delivery on September 13. They emailed the 12th and said there was a delay. After calling I was told the vehicle was damaged while loading (doubtful). They said they would need to repaint a bumper. When I asked if the price would be reduced because now it's been in an accident, they said no. Was then scheduled for September 27th. On September 26 I checked to see if I had any more "delay" emails. I did not, but when I checked the website my car's delivery date wad no longer September 27th, it was now October 10th. They didn't even notify me of this. When I called they said they will call back and never did. The next day I went to CarMax and bought a 2018 malibu with 19k miles for $16k and a better APR. These guys lie about delivery dates, they are not big enough nor do they have the resources to deliver on time.

Bottom Line: No, I would not recommend this to a friend

Not only was the process easy and quick, my delivery was on time and we had no issues. Besides having to resubmit a few documents for verification purposes everything went smoothly. I purchased the vehicle and a week later had it at my doorstep. Very pleased.

Bottom Line: Yes, I would recommend this to a friend

What else worst could happen on a purchase. Booked a vehicle, sent the check through bank, bought insurance coverage, got confirmation of the order and scheduled a delivery/pickup, but when we went to get the vehicle they could not find the vehicle and they are saying someone else bought the same vehicle two days before. Customer care members simply saying we will help you to find the next car. Not everyone could be like Amazon when it comes to Online Purchase. I waited almost four days and took my entire family for the vehicle pickup and this is highly disappointing. What is more disappointing/irritating is the answers by the customer care people. No worries from their side. Simple and cool to say "sorry we will find the next car."

Bottom Line: No, I would not recommend this to a friend

Bought GMC Denali 2016 with 60k miles. Drove 2 weeks - into shop for AC and transmission. Also found a cracked head. Insurance slow and difficult but approved after I authorized engine tear down and paid $400 for a fluid flush (didn't fix it). In shop 1 and 1/2 months now - can't get parts. Have tried for 3 weeks to get a call back from Carvana - Paton then Carlie and now this week Juan. All promised a call back with an answer to my return/upgrade request. Total blow off when all I want is a truck to drive - willing to pay for it?

Bottom Line: No, I would not recommend this to a friend

Unfortunately, the car we received is not great.

1. Scratches on the doors ($250).

2. Battery died after 6 months ($150).

3. Air conditioner does not work properly ($300).

All of these things made for a very bad shopping experience. I have tried to contact Carvana but with no luck. I would like compensation for all the problems the car has already had. I would think these things would be covered under the warranty yet no one has gotten back to me.

Bottom Line: No, I would not recommend this to a friend

Purchased a 2011 Jaguar XJL and was, for the most part, very pleased with the process (placing the order, the feedback, signage of paperwork, delivery, etc.). However, the 150-point inspection needs some serious work. Less than 300 miles (2 weeks) into driving the car, there was a huge puddle of coolant on my garage floor. I also noticed that one of the rear AC vents was not blowing. So I brought antifreeze and took the car to the dealership. Silver Rock did approve both repairs, which was a plus (no additional money out of my pocket - but did spend unnecessary time and fuel). The dealership also found that the engine belt was worn and that the cabin pollen filter was excessively dirty. I had the dealership replace them both at my personal expense ($409.35). All these issues should have been addressed during the 150-point inspection. In addition to these mechanical issues, there is overspray on my windshield and passenger side window. No idea why, since the Carfax says no accidents. There are also gray-colored arrows on the body of the car, maybe drawn on there to point out defects that needed attention. Two of the tire air pressure caps were missing (called Carvana about that and was told "they are relatively inexpensive, you can go by some and we will reimburse you". I didn't bother sending in the receipt, as I felt they should have sent some to me, instead of inconveniencing me. These issues should have been addressed during the detailing and washing of the vehicle, prior to delivery to me. I paid over the market value for this car, with the hopes Carvana had done exactly what they said they had done in the car's bio. I'm disappointed with the condition of the car and expected better.

Bottom Line: No, I would not recommend this to a friend

I purchased a 2018 Land Rover Velar. The car had many many nicks, dings, and scratches when it was delivered. These cosmetic imperfections were not showed nor indicated on their advertised website.

Also, the activity key (wrist band shape) that was supposed to come with the car (it was seen in the advertised photo) didn't come with it.

I explained these issues to the driver who delivered the car to me, and he promised me to contact the Carvana regarding them.

I got email from Carvana that offering only $100 for those sever cosmetic imperfections. I responded to cover more, but they refused.

Also, the message included the missing activity key, but I couldn't clearly understand what I need to do, so I replied for more detail. Since then, I didn't get any reply back from them even though I sent an email a few more times.

Finally, I called them today because 100 days of Carvana's warranty will expire soon, but they said that they cannot do anything about the activity key since 30 days were passed since the first email.

First of all, it is their fault not delivering the key with car, and also not responding to my reply email for detail. They are now accusing me of not acting in 30 days.

I will not buy any car from Carvana from now on. Their customer service is not satisfactory at all. They are avoiding their big and initial mistakes and laying the blame on the customer by a small mistake.

This will not happen if they deliver the car with everything it supposed to come with.

Bottom Line: No, I would not recommend this to a friend

We initially thought Carvana was a great experience...Little did we know that when we actually had a problem with the vehicle we bought, Carvana would not stand behind their product. We called on Friday when we were still under warranty and were told to take the vehicle in on Monday. Our travel over the weekend made our mileage go over and now CARVANA/SILVERROCK will not cover the $855 expense due to a faulty electrical system. VERY DISAPPOINTED!

Bottom Line: No, I would not recommend this to a friend