Why Is My Public Reply Not Published Right Away?
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We go to great lengths to maintain a fair and honest review platform, both for consumers and for companies. To achieve that, we have very distinct guidelines and moderation processes.
After you have responded publicly to a review, you have most likely noticed that your response did not get published live on the website right away.
The reason for that is that all public responses go through our moderation process, which can take up to two business days.
We understand how important it is to get your response published efficiently, and under normal circumstances we get them processed fairly quickly.
In an event when it has been over two business days and you still do not see your public response published, please contact our business support to alert us of the delay and we will be happy to look into this for you.
To your continued success,
HighYa Business Support