Bombfell Reviews

I received great customer service from Megan at Bombfell. Unfortunately, I had to cancel my husband's account due to his passing away. On top of that, an order had just been sent out to our old address and I had no way of returning it.

Megan was prompt, provided quick resolution, and most of all, very nice in first expressing her condolences for my loss. With all the things I have to handle, it is a relief to run across a vendor who was actually helpful. I would greatly recommend Bombfell.

Bottom Line: Yes, I would recommend this to a friend

Great people. Friendly service. Can't wait to see how I look in what my stylist picked out. Never had a stylist before so this is exciting and new to me. I'm looking forward to even greater experiences with my stylist as well as Bombfell.

Bottom Line: Yes, I would recommend this to a friend

I recently signed up with Bombfell and made a mistake while signing up. I emailed Lisa at Bombfell and less than 12 hours later my problem was solved and everything worked out. Thanks for taking such great care of me and making it so simple to fix a problem I caused. I am a fan!

Bottom Line: Yes, I would recommend this to a friend

I received my first box and was missing my two pairs of jeans and Lilly was right on top of things so I wouldn't be charged! Lilly was able to correct the mistake and ensure me the account would be fixed right away.

Bottom Line: Yes, I would recommend this to a friend

I hadn’t been able to get to a FedEx location for my one return and missed my deadline. I emailed and informed them I would be sending it three next day asked them to please advise if this was ok. Within 15 minutes I received a response from Martha that that would be ok and she thanked me for letting her know. Great service and quick response. Very personable.

Bottom Line: Yes, I would recommend this to a friend

I have been using Bombfell for about 6 months. I wanted to update my wardrobe without having to deal with shopping.

Overall I have been very happy with the service. I would guesstimate that I keep about half of the clothing that is sent. It took a couple of boxes for my stylist to figure me out, but after that things have been good. I struggle the most with getting good fitting pants from Bombfell, but that is more about my body shape than their selections.

Recently I wore a shirt I got from Bombfell over three months back for the first time. I was on a trip to a warmer area and needed some short sleeve options. The shirt looked great, but after the first wash, I found a defect on the collar. I contacted Lilly at Bombfell and she informed me that the shirt was beyond the normal return period. However, she offered to give me a store credit in the full amount of the shirt. I thought this was very reasonable considering the circumstances.

I plan to continue using Bombfell on at least a quarterly basis.

Bottom Line: Yes, I would recommend this to a friend

I have used Bombfell for years and love them both for the products and service they provide, as well as the incredible customer service. I rarely have issues but when I do, they are resolved immediately. For example, I recently had an issue with the shipping label. I emailed customer service and Martha from Bombfell got back to me within minutes to fix the issue. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Every time I reach out I get a quick response and friendly service! I love the little bio and photo of the person I'm working with. Nice touch and great customer service experience!

Bottom Line: Yes, I would recommend this to a friend

Recently joined Bombfell. I have really enjoyed the stylist choices and they keep getting better with each shipment. I received an item that I really liked but had a material flaw. Janelle with Bombfell handled the exchange and pricing adjustment quickly, professionally, and most importantly, correctly. I am a big fan of the personalized service.

Bottom Line: Yes, I would recommend this to a friend

I sent a question to Bombfell rep, Lilly, and she immediately responded and answered all of my questions. I have been a member for almost 3 years now and this company is great and easy to work with!

Bottom Line: Yes, I would recommend this to a friend

I've been using Bombfell for quite some time now. They make shopping with them very easy. The clothing is slightly expensive, but that's to be understood, you're paying for convenience as well here. I've been unable to make my returns on time every time, but they always accommodate me. Megan has dealt with me a few times now, and she's always understanding of my needs. I will continue to use this service until I can't fit any more clothes in my house. Thank you.

Bottom Line: Yes, I would recommend this to a friend

I had a problem with an order (caused by me), and it was resolved quickly and professionally. I've always been very pleased with Bombfell's customer service team, and Megan was no exception.

Bottom Line: Yes, I would recommend this to a friend

I've only been using Bombfell for a short time, but I would like to say they are very friendly and helpful. They got my style right away. Also, I had a problem with a promotional offer (totally my fault) but I contacted them and Xavier fixed it for me right away. I think I'm really going to enjoy this service. In fact, I've already recommended Bombfell to a few of my friends.

Bottom Line: Yes, I would recommend this to a friend

Bombfeel was very helpful since I am out of town and need an extension for reviewing my shipment. I’ve loved everything they’ve sent, and the stylist really understands my body style.

Bottom Line: Yes, I would recommend this to a friend

I love great customer service! And when I receive it, I like to acknowledge the person who provided the great experience. Lisa at Bombfell exceeded expectations. She handled a promo discount without a problem, question, or any additional run around. I really appreciate the quickness of the response and the attitude. It makes me want to continue to do business with this company. Thanks.

Bottom Line: Yes, I would recommend this to a friend

I sent an email and got a response answering all my questions. I had seven questions and the reply came to how I listed them. The response was professional and came pretty quickly after I emailed them.

Bottom Line: Yes, I would recommend this to a friend

Simply put, I hate going to the mall to shop for clothes. For years, this has meant a problem for me staying current with fashions and trends. Yet, along came Bombfell to save my day. Easy to use and completely interactive, Bombfell's website gets to know me (and I mean all the nuances of me!) in order for the stylist to make some suitable, fashionable, and modern recommendations to update my wardrobe. Well worth the $20 styling fee...hands down! Imagine my surprise when a pair of stylishly fun socks showed up in my box with Denver Broncos colors...just in time for the Super Bowl. While the Broncos never made it into postseason, my stylist scored a touch down with this subtle, but meaningful understanding of the man I am and the way I dress.

Bottom Line: Yes, I would recommend this to a friend

Was contacted by Megan from Bombfell, who made me feel like I was heard and did everything in her power to ascertain that I had an exceptional experience with the company. Highest marks!

Bottom Line: Yes, I would recommend this to a friend

I love Bombfell. They are super helpful and quick to answer any questions. They help me look good and feel good. Thank you to Lilly for helping answer a question of mine within hours!

You all are great.

Bottom Line: Yes, I would recommend this to a friend

Legendary. That’s what Bombfell’s customer service seems to be about.

We had a problem with my husband’s new BF sweater pilling after the first wear. I contacted customer service with pictures and Megan’s response was expedient, fair, and friendly. I also appreciated that there was absolutely no judgment and that she basically just wanted to make it right.

I am thoroughly impressed with the customer service we have received! Thank you!

Bottom Line: Yes, I would recommend this to a friend

Bombfell is a good option for those looking to expand their wardrobe but don't have the time. There are a ton of options out there for this, but Bombfell's customer service sets them apart in my opinion.

I've had only great experiences when dealing with Bombfell associates. Everyone I speak with is knowledgable, responds quickly, gets the job done and checks in for any followups. I commend them on their customer service...it's really top notch.

Bottom Line: Yes, I would recommend this to a friend

I dislike shopping in retail stores. It's a toss up if you will receive great, bad, or no customer service. Retailers asking for feedback and actively listening is rare. Well, Bombfell is breaking the mold and listening. Thanks Megan.

Bottom Line: Yes, I would recommend this to a friend

I had a really good interaction with Megan at Bombfell. I reached out to her about an issue and it was evident that she looked into it quickly and worked to find the solution that I needed. The process was quick and effective.

Bottom Line: Yes, I would recommend this to a friend

The customer service I've received through Bombfell has been nothing short of extraordinary. From adjustments by the stylists to interactions with Martha on the customer service team, I'm truly impressed.

Bottom Line: Yes, I would recommend this to a friend

I've had nothing but a great experience at Bombfell. Most of the clothes not only work but perfectly fit my style and body. The quality is always great and the interaction with Bombfell staff has been great. Xavier and Destinee are both awesome!

Bottom Line: Yes, I would recommend this to a friend

My clothing delivery was made the day I left on vacation. Meghan and Bombfell agreed to give me a two-week extension for my try out period. I was most appreciative of this high level of customer service.

Bottom Line: Yes, I would recommend this to a friend

I was in a light panic about not getting a shipping label with my package. As I was running out of time on my return, I reached out to Bombfell Support and Lisa responded promptly with the shipping label and gave me a couple of extra days to return my package. I couldn't be more pleased with her support.

Bottom Line: Yes, I would recommend this to a friend