For me, it's a tale of two worlds. Their dress socks are amazing. Great arch support, they stay up and in place, hold their form, and seem to wash well. The first wash there was significantly more fading but that has leveled out and they still look great after a few washes. They are cushioned and have substance to them and are well constructed. I also have Tommy John dress socks and Bombas edges them out due to the substance of the sock and the higher level of arch support.
Here's where I'm conflicted...their ankle socks aren't as great. The arch support isn't as pronounced and the construction is not nearly as solid. After one washing I had one develop a hole in the seam where the heal ties into the side of the sock. I didn’t think much of it due to their warranty (although it was my very first pair, so the first impression wasn't great).
I contacted customer service thinking one email, due to their no questions asked...etc., etc., you’ll love these...guaranteed. It took five emails; me taking a picture to submit to prove it, and was otherwise a burdensome experience. When I’m paying more premium prices part of the deal is premium service...I didn’t feel like that was the case, and honestly nearly killed my relationship with them. But that said, they did ship a replacement.
The ankle socks also seemed to fade SIGNIFICANTLY worse than their dress socks and don’t look overly impressive after a couple of washings. They are VERY comfortable, however, but for the price I feel there are better alternatives for ankle socks. Shipping is PAINFULLY slow as well so don’t be in a hurry to receive them...and their inventory always seems to be an issue as my size is rarely available for the socks I want.
So why 4 stars? Their dress socks are THAT good and make up for the other pain areas.
Bottom Line: Yes, I would recommend this to a friend