BioTrust Reviews

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BioTrust

Overall Rating

3.4

140 Customer Reviews

Summary

BioTRUST is a nutritional company that offers numerous supplement lines intended to address various areas of your health. Learn what customers are saying

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Customer Reviews

3.4 Stars out of 140 Reviews
5 Star:48% 4 Star:10% 3 Star:4% 2 Star:10% 1 Star:27%
61% Recommend This Company
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Posted on May 24, 2018

Charged for monthly subscription

By Yevette T., Louisiana, Verified Reviewer

I ordered the trial size paying only the shipping cost of $4.95. I did not sign up for any other products or any monthly subscription service, but I was charged $39.99 for a monthly subscription. I emailed BioTrust about this and was told it had already been shipped out. I was given options as to how I could keep it and continue my monthly subscription service, but I still want to return the product. I could, but apparently with me paying the shipping return cost.

Do not give this company your credit card number because you will get charged for monthly payments. I read several of the reviews where others are complaining about this same thing being done to them also. I haven't tried the sample size so why would I pay $39.99 for any more product. My next step is filing a complaint with the Better Business Bureau as should all the other customers that have had the same thing happen to them.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

May 25, 2018

Hi Yevette,

I hope this finds you in the best of health and spirits. My name is Tim Skwiat, and I am a BioTrust employee. I'm reluctant to read your review and to find out that you're anything less than completely satisfied.

I have contacted our Customer Service Team, and one of our Customer Care Specialists will be reaching out to you -- if you haven't been contacted already (by the time this response is published) -- to make sure that all your concerns are addressed to your satisfaction. We will take the following actions:

1. We will refund you $39.99 for the product that you were shipped.

2. You do NOT need to send anything back.

3. Any future shipments/subscriptions have been canceled.

Is there anything else that we can do to assist you? If so, please let our Customer Service Team know, or you may contact me directly at tskwiat@biotrust.com.

Thank you for the opportunity to serve you, Yevette.

In Health,

Tim

Helpful Review? 37 People Have Voted

Posted on Jun 13, 2018

No Customer Service

By Sy M., California, Verified Reviewer

I have been trying to contact BioTrust for over nine months now, both pre and post a purchase. I have emailed them several times using three different personal email addresses in an attempt to get any sort of response. I pulled their support email address off of their official website and even filled a couple of complaints through their on-site customer service. Are they really trustworthy if the only response they ever send is the automated “We'll get back to you”?

I did get one other one asking me to send in a review of the service I received. I never received an actual response. In almost ten months of trying! How am I supposed to “trust” a company that never responds? Seems highly suspicious to me, especially considering their prices.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Jun 13, 2018

Hi Sy,

I'm so sorry to hear that you're having so much trouble getting in touch with us. How have you been trying to reach us? What email address have you been sending to? Have you tried calling us?

With the limited information provided here in your review, I'm not able to accurately locate a customer profile. Can you please email me directly at tskwiat@biotrust.com? I will make sure you're taken care of.

Thank you,

Tim Skwiat

BioTrust Nutrition

Helpful Review? 31 People Have Voted

Posted on Jul 31, 2018

I just received a trial sample. I ordered chocolate, the receipt shows I ordered chocolate. What was sent me is vanilla cream.

By Mary B., Oklahoma, Verified Reviewer

I haven't opened it. I'm not going to pay to send it back and I don't like vanilla. Live and learn, my loss! I am thoroughly disappointed.

Bottom Line: No, I would not recommend this to a friend

Company Response from BioTRUST

Jul 31, 2018

Hi Mary,

I am very sorry to hear that you received the wrong flavor of your trial sample of BioTrust Low Carb. I am sure you were looking forward to trying the Milk Chocolate flavor, and I can imagine your disappointment when you opened the package to find a container of Vanilla Cream.

We take full responsibility for the mix-up, and we will make this right for you. For starters, we're going to send you a full-size container of the Milk Chocolate flavor at no additional charge to you. Also, there's no need to send back the trial sample of Vanilla Cream. Please share it with a friend or family member.

I am going to see if we can locate your account in our system given the details you've provided. However, to ensure that we remedy this as quickly as possible, can you please email me at tskwiat@biotrust.com so I can verify your shipping address?

Please accept our most sincere apologies, Mary. We greatly appreciate you allowing us the opportunity to make this right for you.

My best,

Tim Skwiat

PS - Did you happen to contact a member of our Customer Care Team to report this incident?

Helpful Review? 26 People Have Voted

Posted on Feb 11, 2022

Untrustworthy

By Stephen K., Ireland, Verified Reviewer

I ordered a special of collagen and 7 months supply of X10 Probiotic. It stated delivery time less than 7 days, I paid for that. Ordered in early November and as the weeks passed I was given empty promises of delivery. Unfortunately, the customer representatives failed to realize the product would suffer degeneratively over time in transit as it was a live culture probiotic. Obviously not knowing the product type in terms of a customer representative, it never got delivered and I was refunded lower than the price paid, never mind the months of inconvenience.

The company pushes for reviews but appears to only promote positive ones and not all real accounts. I would definitely avoid it since you're paying for something that can't be delivered, never mind the hassle or no compensation. If the goods were genuinely on their way, they would have arrived, even if late, but neither happened.

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

Good shop front, as in web page

Don't deliver, wonder if it's a scam

Company Response from BioTRUST

Jun 1, 2022

Hi Stephen,

We completely understand your concerns and cannot express how sorry I am for the troubling experience you are having and the frustration that you must be feeling. I would feel the same way if I were in your shoes, Stephen. We are an honest nutrition supplement company and it was definitely not our intention to deceive you in any way.

We appreciate this feedback and will pass it along to upper management for further review. In the meantime, please call our Customer Service team at 1-800-766-5086. Mon-Sat 9 am - 6 pm ET or email us at support@biotrust.com and we will be more than happy to see what we can do for you further.

Sincerely,

Coach Jen

Helpful Review? 6 People Have Voted

Posted on Jun 26, 2022

Don’t buy BioTrust

By P K., Wisconsin, Verified Reviewer

Company is a ripoff!

Low Carb Lite decreased bag size by 30%. Went from 20 servings to 14 servings, for the same price.

So it really a 30%+ price increase.

Don't buy BioTrust.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Ripoff

Very high cost

Reducing size by 30%

Company Response from BioTRUST

Jun 30, 2022

Hi P Kuester,

We completely understand your concerns and cannot express how sorry we are for the troubling experience you are having and the frustration that you must be feeling. We would feel the same way if we were in your shoes. We are an honest nutrition supplement company and it was definitely not our intention to deceive you in any way.

Please know that we take your feedback very seriously, and we’ll be certain to submit it to the appropriate parties within our organization for further review and consideration.

In the meantime, we do want to advise that we offer many specials and promotions on our products constantly. You can also save by taking advantage of our 3-bag or 6-bag bundle deals as well. Or tune into our Facebook page every Tuesday for Trivia. You will have a chance to win 3 free BioTRUST products every week! Thank you so much for sharing your thoughts with us. We sincerely appreciate it and appreciate you!

Sincerely,

Coach Jen

Helpful Review? 8 People Have Voted
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