BetterHelp Reviews - See What Customers Are Saying

Betterhelp is great in providing access to therapy. They match you with a therapist very fast, and you can switch therapists until you find one that is a good fit for you.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I was living outside my country of origin and needed counseling. I was struggling to find someone in my host country who could offer what I needed and spoke English. BetterHelp offered me the option to support my mental health needs at a fairly affordable rate. I qualified for financial aid given my salary (amazing), but regardless, the sacrifices I made to afford improving my mental health were immeasurably worth it.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I have enjoyed the ease in use of the overall platform, I appreciated how easy it was to be matched with my therapist. I have been with her for over a year now and I’m so happy I took the leap into this app. I am a healthcare professional who works crazy hours. The ability to book online with multiple options of contacting your therapist by phone, text or video call is the only way I’d be able to participate.

I have recommended and sent many of my colleagues the BetterHelp app.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Overall I would highly recommend BetterHelp. They made it so easy for me to schedule appointments and to skip weeks if I wanted to. They also have financial aid plans which really helped me a lot. I much prefer it to in-person at an office as it saved me so much time driving. They also really help you find a therapist who fits best for your needs and the therapists can give you worksheets.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

This app is super convenient except for the scheduling which glitches a lot. Either way, the questionnaire to find your therapist was very thorough, and my matching therapist is exactly what I need. Not to mention, it reminds me when to journal my thoughts, which is so helpful for someone who suffers from depression like myself, and reminds me when I need to schedule my next virtual appointment. HUGE TOOL for all mental health woes from life!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had the pleasure of working with Dabney Hayes as my therapist, and I couldn't be more grateful for the experience. Their compassionate and attentive approach created a safe space for me to explore my thoughts and feelings without judgment. They offered valuable insights and practical tools that have had a profound impact on my well-being. I truly felt heard and supported throughout our sessions, and I highly recommend Dabney Hayes to anyone seeking a dedicated and skilled therapist.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Overall, my experience with BetterHelp has been largely positive, but there are a few areas that could be improved.

Number one, the fact that if you relocate to another state, you therefore have to be assigned a different therapist. People very often can form genuine bonds and connections with their therapist, bonds of trust and long-term communication. So when just because you moved to a different state, that means that has to all be thrown away, it’s kind of like losing a close friend.

Number two. There are connectivity issues with the network and for this reason, sometimes it’s necessary to conduct the session via a telephone call as opposed to video chat.

Other than that it is a great platform, particularly for those of us who live in isolated communities where it’s not practical for us to find a therapist locally. So in that respect, BetterHelp has been a fantastic boon to my life on every level and I highly recommend it.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp connected me with an amazing therapist who knows exactly what I'm going through via experiences and knows how to help. The questionnaire that is filled out during the BetterHelp intake process is wonderful because they care.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been referred by a friend to this platform, they are really good. Not only do they offer you a variety of online presentations and guests talking about several issues, but they also set you up one-on-one sessions with a therapist.

They have been good at listening around my needs. You are also free to change your therapist if you have not connected with him/her.

Personally, it is really helping me and making a difference. I have the best therapist I have had, and my journey with him has been really interesting.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a vital part of my life since I joined, providing an excellent supportive, nonjudgmental space for me to express myself. My therapist is a great listener who makes me feel supported, appreciated and understood. I highly recommend Better Help as your companion for therapy and support for your journey in life.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Betterhelp is a great option for those who need to get into therapy right now and don't want to wait on insurance and overbooked offices to get back to you. My only complaint is that they do not offer an every 2 weeks option without spending the same amount as the every week option, and the once a month option still costs 2/3rds as much as the every week option.

But if you're looking to meet with your therapist every week for the forseeable future, it's a very good option to have available to you.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Telehealth through the BetterHelp platform makes therapy more accessible and convenient by allowing individuals to access it from their own space therefore overcoming distance barriers. It promotes regular check-ins and flexibility, accommodating diverse schedules and preferences. This contributes to a relaxed and open therapeutic experience.

BetterHelp offers quality options for therapists that offer empathy, listen actively, and genuinely commit to a client's well-being. They build trust, maintain confidentiality, and tailor therapeutic approaches to individual needs. Additionally, being non-judgmental, patient, and fostering a collaborative relationship are essential qualities that BetterHelp therapists encompass.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They have matched me with a great therapist to help me on my journey to recovery and BetterHelp has helped me to start the recovery process to making my life better than what it was.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found a wonderful therapist but ultimately left because of their terrible customer service, pricing, and billing policies that make using their platform a huge pain in the behind.

Some details that are not disclosed until after you sign up and start working with your therapist (and getting billed in advance):

• BetterHelp will bill you every four weeks, regardless of how many sessions you are able to schedule during that 4-week period.

• It is then your responsibility every month to reconcile your BetterHelp invoice against the number of sessions you were able to book.

• It is also your responsibility to identify any discrepancies (if, for example, I or my therapist take a vacation and are unable to meet one week) and to then reach out to BetterHelp to explicitly request a “credit” for the sessions(s) that I was erroneously charged for.

• If you do not perform this reconciliation and also manually follow up in email with BetterHelp, you will continue to be overcharged for any sessions you are not able to schedule in a given month.

• While you will be charged in advance for four sessions per month, regardless of how many you are actually able to schedule, BetterHelp will not refund you for any sessions for which you are charged but unable to schedule. Instead, BetterHelp will issue a credit that pushes out the date on which you will then be charged, again, in advance for the next four monthly sessions.

Additionally, if you have any further issues regarding BetterHelp’s billing practices, your only recourse is to communicate via email. There is no telephone number listed anywhere that I could find on BetterHelp’s website, and the phone number that is listed on my invoice from BetterHelp (only available after I have signed up and incurred my first month’s bill) only routes to an offshore contact center. Calling this number connects you to an answering service where I am advised that they can only take a message and that I should expect to hear back in “1 to 2 business days”.

BetterHelp also raised my rates 25% after the first two months. When I reached out to their customer service (again, only through email — they will no speak with any subscribers), I was informed that my initial pricing apparently reflected some "discount" that was never disclosed, so the price increase was just the realignment to their "standard" pricing.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I don’t know if I would have ever gone to in-person therapy. The idea was so daunting to me and I had no experience with counselors. I felt that BetterHelp is more approachable, and I felt able to at least do a phone call with my therapist. The messaging aspect was also huge. I struggled to articulate myself and always felt confrontational. Writing was an extra layer where I felt like I was personally writing for myself. It was a small step to share with my counselor quickly and for someone to respond and help guide me with often very anxious or depressing thoughts. This helped me break the pattern of “keeping it to myself” and made me more confident in being vulnerable and asking for help. I have been using the service for 4 years in both Ohio and Illinois. Both of my counselors have been amazing. I especially appreciated the matching service, which allowed me to pick a counselor who could do faith-based counseling.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

If you can afford it, BetterHelp is the most convenient therapy option for people who have busy lives and need a therapist who is available remotely, in various forms of communication (audio, video, text), and also having the option to have group therapy.

All remotely and on your own terms!

It has been a highlight of my year.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Great network of help that I never knew I had at my fingertips. Definitely would recommend to anyone who needs the experience and help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is the best online therapy that has ever been available for people that need someone to talk to. Therapists that are matched to the individual's personal and private needs without judgment.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Julie has been very helpful to me. She is a great listener and has the ability to identify the issues and suggest meaningful ways to help. Since my preference is a Christian approach to therapy, she is perfect. I would highly recommend her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

One of the best things for me about BetterHelp is having therapy from home (or wherever you want to be) as opposed to commuting to the therapist's office. Especially if the session had been emotionally draining — having to get home afterwards as opposed to being in the safety of your own space makes a big difference to my wanting to commit regularly to the therapy. The amount of group classes that come free alongside your own personal weekly one-on-one is brilliant too and sharing these classes on Zoom with people from all around the world has given me a useful perspective on how mental health is a challenge for us all. It really has taken the residual sense of stigma about mental health issues away.

My own therapist, the second one I found on the app, has been brilliant, and in ten months, I feel I have made huge progress in my confidence and ability to deal with family relationships.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Having this app has helped me keep the accountability on myself and my mental health. My therapy, my healing myself healing. If it wasn't for this app and the wonderful availability of the therapist and the classes, this journey of mine will now soar at higher and faster rates than I can ever imagine. Thank you, BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's so amazing. The help you get here is worth it. The many different tools to help you are outstanding. It's so easy to use and the interface is easy to navigate as well. I don't struggle trying to figure things out. The therapists and classes are amazing and they don't just do it get it done. They seem like they actually care and want to help.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is easy to use. Booking sessions and rescheduling are easy. Communication with my therapist is easy as well. Great layout.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp, complete with its text, video, and audio therapy sessions, group sessions, and classes opened me up to a world of heightened understanding and provided me with the skills necessary to live intentionally and make myself better. I’d recommend BetterHelp to anyone in need.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Honestly, it’s a bit on the pricey side but hey, can you really put a price tag on being healed and growing closer to God, friends, family, husband, or wife? They even honestly offer financial aid and affordable weekly payments. But aside from that, the app is everything you could ask for; you can pick the features you want in a therapist, you set the appointment and you pick how you meet. There’s a journal feature that also has different topics you can shuffle daily or write your own. And if you feel open and transparent one day you can share it directly to your therapist and they can see the real you that be in them pages. I really like my therapist and I plan on doing everything I can to keep using this app. Being whole and useable by God, a healed mom to my kids, a healthy Grammi to my grandbaby, and a dope wife one day to my husband. Count me in.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I spent ages chasing up all kinds of psychologists, spent ages waiting for appointments that were few and far between. With BetterHelp, boom — got a therapist immediately. Boom — weekly sessions right off the bat, no need to wait weeks when you really need support. BetterHelp are life savers.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I appreciate this platform to connect and feel this is an important step in the right direction for me. I believe all the time it took for me to start would have been worthwhile to begin sooner.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend