BetterHelp Reviews - See What Customers Are Saying

I should be on my first scheduled appointment right now and no one is there. Is this a scam? I am very frustrated now and feel taken for a ride. I am homebound and this is the only way I can get counseling.

Bottom Line: No, I would not recommend this to a friend

My schedule and lack of a car has made it difficult to find a therapist, but BetterHelp has really been an amazing workaround to that problem. I can’t recommend it enough. I was matched with an excellent therapist who has been super helpful to me, and I didn’t even like therapy before I got this app.

Bottom Line: Yes, I would recommend this to a friend

So far it's been two days and I wasn't able to talk to ANYONE, no empathy at all, no one cares AT ALL. I tried also emailing customer service, still no response at all. I don’t understand how they would advertise this as 24/7 service and it's been two days without any help for my issue.

Bottom Line: No, I would not recommend this to a friend

BetterHelp had been ABSOLUTLEY life-changing for me. If you're someone like me who has severe anxiety to the point of not even being able to leave the house, BetterHelp is here for YOU. I literally have NOT been able to leave my house for months. I even work from home so I don't have to leave. My therapist with BetterHelp has helped me so much I ACTUALLY left my house for the first time in months (months)! Grant it was for only a very short amount of time but I DID it. If it was not for BetterHelp this would not have been possible. If you can't leave your house because of severe anxiety or ANYTHING, contact BetterHelp NOW. They even have financial aid for those of us that may need financial assistance.

Bottom Line: Yes, I would recommend this to a friend

When I start counseling services I was unsure of myself, buy Sheri with her expertise allowed me to gain control of the situation as well as confidence in knowing I made the right decision, even though BetterHelp is somewhat expensive...the experience of online therapy is definitely WORTH IT. These counselors CARE! I encourage EVERYONE struggling with a problem to try this site. Again, THANK YOU!

Bottom Line: Yes, I would recommend this to a friend

The therapy I receive from BetterHelp is extremely helpful and fundamental to my recovery from difficult life situations. I have put off therapy for a while now because my schedule is so full. But BetterHelp is so convenient! I can email my therapist 24/7 and our sessions can be over the phone during my commute from work. I highly recommend BetterHelp online therapy!

Bottom Line: Yes, I would recommend this to a friend

I used BetterHelp when I was in a very dark place. My loved one passed away suddenly and every day I was suffering. At the same time, I was also really hesitant to meet with someone face-to-face for traditional therapy. I have done both face-to-face therapy and after trying BetterHelp, I can say I prefer this method. It allows me the comfort to say everything on my mind without the discomfort of having to open up straight to a stranger's face, which is intimidating. It is also far cheaper and the therapists are far more accessible. And they are qualified! You can email your counselor every day back and forth if you need it, and even set up weekly phone/live chat/webcam meetings.

Bottom Line: Yes, I would recommend this to a friend

I didn't think therapy would actually work, but with BetterHelp it's so easy. It truly has changed my life, as cliche as it sounds. My counselor Sarina is so understanding and she's always there whenever I need her. I really think anyone can benefit from therapy, especially from the comfort of your own home. So if you're looking for a sign to give it a try, this is your sign!

Bottom Line: Yes, I would recommend this to a friend

I have been having some problems with anxiety, stress, depression, feeling anxious, and I've talked to a couple of people at the Mental Health Facility where I go. But didn't know what to do, so I downloaded apps, relaxation, therapy, etc. BetterHelp got me in touch with a therapist and she got back and I got to send her my message. Thanks Kayce for getting back with me.

Bottom Line: Yes, I would recommend this to a friend

I've just been using BetterHelp for a few weeks now, but it's already been tremendously beneficial. I was feeling to depressed and anxious and overwhelmed to get to a physical therapist's office, and this accessible option feels like a breath of fresh air. My therapist is attentive, wise, and experienced. I am so excited about what my future holds, for the first time in what feels like forever.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a fantastic tool and resource to focus on deeper issues that may often be overlooked or undiscussed. It allows a personal, private space to work on personal development and tackling personal goals. It also is enlightening having a separate perspective and gives a strong, solid base of support when it's needed. I highly recommend it to anyone who is looking for help or wanting to better themselves.

Bottom Line: Yes, I would recommend this to a friend

My wife and I have both appreciated the counseling we've gotten through BetterHelp. I started using it individually, but our counselor has been a great resource for marriage relationship and parenting help also!

Bottom Line: Yes, I would recommend this to a friend

I recently moved from my hometown to a new place and was experiencing some depression and anxiety related to a divorce. I don’t have health insurance yet because I haven’t started working and traditional in-office counseling is expensive. I’m glad to have found BetterHelp because they decreased my fees and matched me with an awesome counselor by the name of Kenneth. Kenneth is a great listener, he's genuine and offers solutions on how to manage some of the emotions I’ve been experiencing.

Can’t say thank you enough.

Bottom Line: Yes, I would recommend this to a friend

I have used counseling in person before. Sadly, wherever I went, I wasn't properly matched with a counselor who matched my needs. With BetterHelp, I don't have that problem. The amount of questions they ask to make sure they find the right person for you is super important to me. And if you feel like the first counselor isn't quite the right fit for you, they are able to reassign you a new counselor very easily.

With my work schedule and activities with family, the convenience of online counseling is amazing. Having my video session each week with my counselor on my laptop and being able to message her in between the sessions from my laptop or phone helps for me to be able to mention anything that I think I won't remember by the time our video session comes around (I tend to be forgetful so this is perfect to me).

Also, the price is very realistic. The amount that I pay for a month (which includes my weekly live sessions and the unlimited amount of messaging in between) is the same as I would pay for just 2 sessions a month at a counseling center.

I have already suggested BetterHelp to a few friends who have mentioned needing convenient counseling and I will continue to do so.

Bottom Line: Yes, I would recommend this to a friend

I have been doing my sessions every week and I have been feeling a lot more confident in my decisions.

My therapist has helped me get back on my feet through the hardest moments recently and having his support makes the steps that I take a lot easier and I know I am heading in the right direction.

It's not about having your problems solved but it's about understanding what is better for you and people around you and how to go about it.

Bottom Line: Yes, I would recommend this to a friend

I’ve been using BetterHelp for about 6 months now. I was hitting a breaking point and had the absolutely toughest time finding a therapist. One of my friends recommended this to me and it’s one of the best things to ever happen to me. In our busy lives, it’s convenient. But more importantly, it allows me to not only have a weekly session with my therapist - I can also message my therapist whenever I need. My therapist responds that day, if not as soon as she can the next day. She is absolutely amazing. The app also allows you to write in a journal that no one can see u less you share it with your therapist. I could go on forever. Regardless, BetterHelp has given me the ability to grow, learn, gain perspective, and ask for help.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is good online counseling. Rates are extremely low. Basically, I am getting therapy for $50 per week. Regular rates for a therapist around here are $350 per hour and up.

And, this is not just text only. This is like a Skype call...where you see and hear your therapist.

So, it goes far beyond the limitations of a text-only interaction.

And, I get a full hour of this video conferencing per week.

So, really, it is just like regular therapy.

Everyone is licensed, it is all very professional.

My therapist is simply excellent.

Really, I could not ask for anything more.

Bottom Line: Yes, I would recommend this to a friend

My mental health has been a journey as many experience, and BetterHelp has provided me a needed voice to talking through things myself as well as having someone reinforce the things that are known to be true. It’s been great to be flexible with my schedule and be in the comfort of my own home or close the door to my office to have a session and have been given tools to help give me tangible things to work on. From my conversations and tools, I can see myself correcting what I sought help for and gaining a new confidence.

Bottom Line: Yes, I would recommend this to a friend

I am extremely grateful to BetterHelp. They have assigned an amazing counselor to work with me on my issues and depression. BetterHelp has worked with me twice to help me get financial assistance for their services. I couldn’t have continued my counseling/therapy that I extremely need! They are very good about getting back to you quickly when you have a concern or anything else. What’s also wonderful about BetterHelp is the awesome webinars they offer! The counselors that run them are extremely knowledgeable of what they are talking about. Very educational groups about all sorts of everyday issues people experience.

So in closing, I would definitely recommend BetterHelp to anyone looking for guidance in whatever is going on for them in their life.

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about trying BetterHelp at first as I have seen a number of counselors in my life, always having face to face sessions, which didn’t always help me in a lasting way so I wondered whether this would be different.

Well, I went ahead anyway and I’m really glad I did. Their matching algorithm paired me with a counselor who not only had the right experience for me, but who I also really connected with on a personal level. It actually really helped that I wasn’t limited to whoever was in my local area and I always felt my counselor was there to support me despite the distance - BetterHelp’s system allows me to send messages to her at any time so I could always share what was on my mind and get a response without waiting for my next appointment, which is not the way face to face counseling usually works in my experience!

Throughout my time with them, I have gone from a place where I could sometimes barely face living my life to one where I feel happy and in control of the direction my life is headed. Thanks BetterHelp, you’ve changed a lot for me.

Bottom Line: Yes, I would recommend this to a friend

This place has helped me a lot (Mary Coriano). I have Aspbergers/D.I.D./Schizophrenia/PTSD/Bi-Polar/OCD. This place is least judgmental place there is. Is very easy to talk to people here. My therapist didn't push me. She was very patient. Very understanding and empathetic. Sometimes I talk like a caveman, she even understood that. No judge either! I talk about the craziest, wildest thing on mind, Mary just kinda listens. It is nice because you can say whatever you want, feel however want, not have to worry about anything. It is nice to do therapy this way because it is not intrusive. Only intrusive if want it to be! Journal portion really good too. That makes me feel a lot better a lot of the days! The only thing I would change, more EMOTICONS when journal. That needs an update. Other than that, it is a great platform for therapy. I recommend it to people all the time. Just did tonight! So far sent 2 people to the site for therapy. They joined too.

Bottom Line: Yes, I would recommend this to a friend

This app provides quality mental health to those who might otherwise not be able to receive it. This is changing the brand for mental health! I've worked with two counselors who are both consummate professionals and deeply care about their clients.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a lifesaver! Sonya has provided amazing coping resources and guidance as I work through lingering trauma and move towards permanent changes that improve my life. I am learning boundaries and self-care and able to apply them. I have made significant progress and more than I have with most face-to-face counselors I have seen.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been so extremely helpful to me. I felt like everything in my life was out of control, and I started to look into counseling options and BetterHelp was recommended to me. I decided to try it out, and it was so worth trying. I was immediately matched with a counselor who has been nothing less than helpful and encouraging. I have continued my counseling and am so thankful for the help I am continuing to receive.

Bottom Line: Yes, I would recommend this to a friend

I came to the US a few months ago from the Philippines with no family support, with my friends living more than 10,000 miles away from me while going through so many transitions and life-changing decisions. During this time, I was dealing with anxiety and depression. I experienced both before but were worsened while trying to pursue a medical license and dealing with family problems. I knew I needed therapy but given my current status (someone without insurance and connections), I was unsure how to get the help I desperately needed. Fortunately, a friend of mine recommended that I try online therapy and she specifically mentioned BetterHelp. I had no expectations whatsoever. I just knew I needed help from a professional.

I was matched to a licensed social worker and several weeks in noticed that a big weight had been lifted off my shoulders. I felt as though each session was something I looked forward to the most on a daily basis, whether it be through messaging or phone calls. I found it extremely convenient for me because although it felt like I was talking to a friend, I was also being helped by a professional. Laura, my counselor, suggested several approaches to help me tackle my anxieties and listened thoroughly. She was there when I needed her and always made time for me. A month or so after sessions with Laura, my friends (from back home) would notice that I sounded happier over the phone and I had less anxiety attacks. I know this may sound like an exaggeration but this move to use BetterHelp saved my life. I was at a low point in my life and would highly recommend the website to anyone looking for help that is not only affordable but has counselors that are qualified and excellent at their job.

Bottom Line: Yes, I would recommend this to a friend

Yes, this app costs more than a Netflix subscription, but it's less than face to face therapy...and you get more frequent access to professionals. Being able to write messages to your therapist at any time already makes BetterHelp, well, better than other services. I was able to schedule several live sessions per month instead of just once a month with local face to face counselors. The live groupinars and journaling section also make sure you are getting the most services for your money. The app itself is smooth and super easy to use. Using the services from BetterHelp has greatly reduced my anxiety and I'm living a much happier life. I regret not using it sooner.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp and my therapist, Erin, are amazing! I was skeptical about online therapy but she has helped me tremendously. I recommend this to everyone! I knew when I called everywhere around me to try to get in to see someone, there were waiting lists everywhere. That made me so angry, so I decided to try this online, and it is so great! I'm so glad I did it. It's a little pricey but so is conventional therapy. Worth every penny!

Bottom Line: Yes, I would recommend this to a friend