BetterHelp Reviews - See What Customers Are Saying

BetterHelp helped me get the help I needed in a private and painless way. They have different payment methods that gave me a reasonable rate. They have hundreds of counselors to choose from and will do their best to match you perfectly. You can always switch or stop when you want to. And what I like best, there is a private place to journal and you get daily reminders to do so. Oh, I almost forgot...you won't ever miss your counseling session due to numerous reminders by email and text!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I tried texting and talking about a problem but for a 3 full days I was getting only automatic answers so I don’t understand what the point of me paying $50 per week and investing my time and effort if a therapist won't even read what I was talking about?! All in all, it's really bad, and I don’t recommend it at all.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I absolutely love this manner of receiving therapy. I look forward to continuing to work with my therapist and utilizing the app.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

So far BetterHelp has made it easy and fast to get a therapist. The price is better than other places. I feel comfortable with my counselor. She is great!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such an amazing alternative, especially during this pandemic. I was matched with a wonderful therapist that matched my needs/personality. And I have made significant progress in my healing journey since signing up for BetterHelp. I also appreciate the sliding scale rate for students. Highly recommend!

Bottom Line: Yes, I would recommend this to a friend

I have been wanting to start therapy for some time, but even with insurance, the cost was the number one thing that kept me from going. I found BetterHelp and was shocked to find that the cost was about half the amount of going through my insurance and going to traditional therapy sessions. I was skeptical at first but after my first session, I was convinced I had made the right choice. I was also skeptical about BetterHelp choosing my therapist, but yet again, I was convinced from the first session that I was working with the best therapist to meet my needs.

I love that there is a place to journal. It gives me the opportunity to record my thoughts and feelings, and it gives my therapist the opportunity to get a lot of information prior to my session without taking up session time.

One of my favorite things about BetterHelp is that I can participate in the comfort of my own home, and therapy sessions are not confined to office hours.

You can't place a value on emotional wellness. For high-quality therapy at an affordable price, BetterHelp is a great choice!

Bottom Line: Yes, I would recommend this to a friend

I was wary of therapy but I felt like I needed help so I reached out to BetterHelp.com and got paired with a counselor that meets my needs. It has been an amazing experience and I'm grateful that it's helping me learn how to grow.

Bottom Line: Yes, I would recommend this to a friend

This site has really helped me become a better version of myself. The quizzes they give you when you first sign up really help match you with a counselor specific for your needs and goals. The convenience of being able to talk in your own home and with flexible time slots is perfect, especially for me because my work schedule varies. The only constructive criticism I have is offering different monthly plans that are a little cheaper for people who don’t necessarily need an appointment once a week. Other than that, amazing!

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was an app that I was in search of for a very long time. It's value for money and really helped me fight my insecurities! Definitely recommend this app to anyone who has any issues they would like to speak about.

Bottom Line: Yes, I would recommend this to a friend

I was not sure how I would feel about online counseling, but during quarantine I realized that I needed to do some mental health work. I signed up for BetterHelp and I am so glad that I did. My therapist put me at ease and I have really felt better since I’ve been put in touch with her. She listens and asks good questions and sends me things to read. She checks in on text in case I need anything. I think I like this experience more than any office visits I used to have!

Bottom Line: Yes, I would recommend this to a friend

I signed up for BetterHelp being open to any experience, and ended up video chatting with someone who was a total expert at listening and, basically, talk therapy magic. I honestly felt progress after the first session. It’s wild to be connected to such expertise from my living room and I’m really grateful for it.

Bottom Line: Yes, I would recommend this to a friend

After reaching an incredibly scary low-point in my mental health, a friend suggested I tried therapy and sent me a link to BetterHelp. I signed up that night in tears, and had my first meeting set up with an incredible therapist. I have felt heard and been enabled to prioritize my health, well-being, and security. She has aided me with providing exercises tailored to me specifically, given me suggestions and options, and helped me through some scary decisions. I’d recommend the site to anyone curious. And this is coming from someone who had a terrible therapy experience in the past. I wasn’t sure if BetterHelp would actually help, but it has.

Bottom Line: Yes, I would recommend this to a friend

This is such a great service for busy people and those who truly want the help. My counselor is amazing and has made me realize it’s ok to be me again. Whether it’s addiction, PTSD, depression, anxiety, or any other issues, I strongly recommend!

Bottom Line: Yes, I would recommend this to a friend

I don’t like facing a stranger with my problems. Traditional therapy felt invasive. An admission of being broken. Over the phone it’s easier for me. She can’t see me and I know that as a therapist she probably wouldn’t judge me but it’s a big fear. Before I never made it to the second appointment. I always felt embarrassed and that I overshared. Now I feel comfortable enough that I’ve kept coming back. I just remember it’s just a call!

Bottom Line: Yes, I would recommend this to a friend

I was feeling out of sync and downright angry because of several unresolved issues lingering in my mind for many years. I realized that I could use professional help to manage these issues and live my life without anger and regret. Counseling with BetterHelp was the answer for me. I schedule my sessions at my convenience and I can talk with my counselor one-on-one or message her as necessary. I feel much happier and more center since starting counseling. It's definitely part of my self-care.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing counseling service. I've been in counseling off and on throughout the years, but I've never felt comfortable with a counselor to truly open up. I've recommended their services to anyone who asks me for input on a counseling service and I will continue to do so. It did take me a while to find a match I was comfortable with on there, but it truly wasn't long, and I think had I been more upfront about what issues I was trying to resolve I would have found a counselor who could truly work with me and understand sooner. I have one now who is absolutely amazing and if I could give her twenty stars, I would! Highly recommend this company and its services.

Bottom Line: Yes, I would recommend this to a friend

I love how they matched me so well with a counselor that I really appreciate. Also, I get to chat with her every day, and that kind of support is unbelievable and unbelievably helpful. I am so thankful for BetterHelp I have no words to describe!

Bottom Line: Yes, I would recommend this to a friend

It is difficult to see the difference between counsel from BetterHelp and a bot. During the 7-day free period, I shared detailed accounts of my life and what I'm struggling with. Feedback amounted to simple paraphrasing and acknowledgment that I was indeed struggling. After the hundreds of words I typed, responses (over 5 days) were exceedingly minimal and unhelpful. When I asked for more specific advice my counselor finally admitted she didn't know how to help me and suggested I find a new therapist.

If you need help moving on after being emotionally abused don't go to BetterHelp.

Bottom Line: No, I would not recommend this to a friend

BetterHelp therapists really helped me when I needed an expert to talk to and gain some guidance from. Over the course of 3 or 4 years I've had 3 counselors from BetterHelp and they have all been great and exactly what I needed at the time. I had never sought out a therapist before, so BetterHelp was my first experience and I am highly satisfied.

The therapists really know what they are doing and quickly get the conversation to where it's helpful. Expert, gentle, nonjudgmental, and welcoming are some words I'd use to describe my therapists. They quickly adapt to where you are in life at the moment. It's like having a therapist and a coach in one person, dedicated to you for some time each week. I can't recommend BetterHelp enough, and with the various payment plans you can try it for a few weeks with no risk and then switch to a longer-term plan which makes the costs very affordable.

Bottom Line: Yes, I would recommend this to a friend

Recovery seems to be a tricky process in terms of mental health, but with the help of BetterHelp and my favorite therapist, Shelbly, I feel so much better. I am grateful for my experience with BetterHelp and that I worked up the courage to speak to someone about my anxiety.

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been truly life-changing. Dr. Kim’s deep understanding and expert guidance have helped me untangle decades of suffering and begin living life with courage, confidence, and enthusiasm. My only regret is not starting sooner!

Bottom Line: Yes, I would recommend this to a friend

It's easier for busy people to communicate and get the help they need. It's easy to make excuses not to go to an office appointment, but not to be on your phone or computer. The shared journal entries are a great feature so you don't forget things to mention and your counselor has an idea of what's going on leading up to your session.

Great business model and a wonderful way to help others!

Bottom Line: Yes, I would recommend this to a friend

Amazing company that works off YOUR time! Love the counselor I have, best experience I have really ever had. The counselor fills out a bio so you can match up with someone who works best for you! It’s easy to trade if you get one that isn’t for you.

Bottom Line: Yes, I would recommend this to a friend

I have been with BetterHelp for several years. They connected me to a wonderful therapist named Shelley Dodt. She’s sincere, caring, and real. BetterHelp’s response is quick and they are very generous. I would highly recommend them to you.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an extremely valuable and generous counseling platform. No other counseling platform offers more in terms of time and connectivity to clients. I feel safe and valued and respected by my therapist. I believe this platform could satisfy a wide range of therapy needs. It could work well for a person seeking more interpersonal support while working through typical life hardships, or even individuals suffering with more complex or difficult thinking patterns that they wish to find relief from. I greatly appreciate my support here at BetterHelp and I look forward to using this service in the future.

Bottom Line: Yes, I would recommend this to a friend

After 10 years of shopping for the right sliding scale counselor, I used this breezy app and was immediately paired with an incredible human. I've since referred so many friends to this service because it was so wonderful.

Bottom Line: Yes, I would recommend this to a friend

Sometimes life presents challenges that I've needed help navigating due to unexpected life circumstances. Thankfully, BetterHelp has professionals on hand that can help pinpoint problems and provide the support that is needed when I need help getting unstuck. I'm thankful for my counselor and how she has been available to provide the support I needed when I needed it. Helpful people aren't always available when you need help, luckily BetterHelp has qualified individuals that have made time for others, are responsive, and truly helpful.

Bottom Line: Yes, I would recommend this to a friend