BetterHelp Reviews - See What Customers Are Saying

I have had the best experience with my therapist. He is extremely supportive to me. He communicates daily on the message board. He reads my journals that I share with him and provides insight and helps me process my thoughts. He is encouraging, open, very skilled, and works with a flexible schedule! He is just kind and compassionate. Humble and genuine. His authentic style is so welcoming. He listens, remembers what you say, and truly has a heart to help.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

This service has been amazing. You're able to receive individualized, group support, and class therapy. It has been a lifesaver.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love the ability to keep in touch through messaging. It allows me to express my thoughts anytime, night or day. Response time from my therapist is exceptional. I highly recommend BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Amazing. As a mental health nurse, I have been recommending therapy for everyone but not practicing what I preach. And now I am. BetterHelp makes it easy and convenient to get therapy. And overall, I must say, I’m happier. I still have issues. But my therapist and I are making great work on solving and recognizing my problems.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was worried that I would be wasting my time and money but I was more comfortable with BetterHelp than going somewhere in person. You can message your therapist anytime on the message board, choose between a phone call or video call for sessions, and you can change your therapist at any time if you feel that the first pick wasn't right. It allows you to be as honest as you can be with yourself because there isn't the pressure of trying to answer someone face-to-face.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a wonderful platform that allows one looking for mental clarity to find the right therapist match. You can browse through a catalog of therapists to find an expert that fits your specific needs. The therapists are available for a live one-to-one session once per week and chatting any time. What is especially neat about this platform is the variety of services to clear your mind and gain new knowledge. You can write daily journals, join live informational sessions (included in membership), and the management team always replies very quickly with the utmost empathy. If you miss sessions due to “life,” they are very accommodating and will offer refunds or other options to extend your membership or give discounts. I really appreciate it. Thank you.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp offers a truly amazing service — it makes navigating what is sometimes scary and daunting so easy and flexible.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I found the app easy to use. I was matched with a therapist rather quickly. I feel important. I feel like I'm handling my anxiety and stress much better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had a great experience with BetterHelp. The process was easy. I completed the questionnaire and soon after they connected me with a therapist. It is an affordable effective way to get help when you need it. I highly recommend it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

With my work schedule, I was needing therapy that would work well with non-business hours. BetterHelp provided me with a therapist that not only offers Friday evening therapy sessions but even weekends. In addition, I travel a lot for my job, so I needed a therapist that could either provide phone or video sessions. BetterHelp allows their therapists to connect with you over the phone or on video chat. I use the video chat feature, so it feels like I'm still in their office. For $360 a month, I'm provided access to my therapist by text messages at any time and a conference once a week. When I was seeing a therapist in person, it was costing $60 a session per week. However, I had to constantly use leave time or go on my lunch break. So, for a little extra a month, I can work my sessions in on my off time and avoid taking leave or sick time. For me, it is worth it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great and cost-effective resource when you need guidance in your life. There are licensed professionals from all over the country on the site. They will pair you with a therapist or you can choose your own. Additionally, you can do a free group therapy session once a week as well. There is the option to do phone, video, or chat for your sessions as well. I like that they make things flexible and easy, because when you’re feeling down and out, you need easy. Or at least I do. BetterHelp is helping me to gain some clarity and insight about a challenging time in my life, at an affordable price. Thank you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I got a great therapist, and the sessions really helped. There are great features to the website like daily journals and group sessions, which I didn't really get to use but they seem great.

My only hangup was that I only had time for the one-on-one sessions and you're paying no matter how few you use. Just didn't suit my lifestyle and at 60-something euro a week, it's a lot of money with the current cost of living. Delighted I tried it, happy with the outcome, but did struggle a bit to pay it. The different time zones with the therapist is hard to navigate sometimes but I suppose that's how they maximize the number of therapists available.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

In the many years of dealing with therapy, this is the first time I have ever wanted to speak with someone without the fear of saying anything wrong, and they might hospitalize me. I feel very relaxed and comfortable.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

As an individual who values their mental well-being, I cannot recommend BetterHelp enough. They helped me a lot to take care of my mental health, offering a convenient and effective means of therapy right from the comfort of my own home.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has given great options for great counseling. You sign up, get paired with a counselor, then get great help. The professionals you encounter are always the very best.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I absolutely love BetterHelp. It has made it easy to go to therapy and affordable. I got lucky with my first match with a therapist being a great fit. It has made my therapy experience very enjoyable. It also works great as I’m a working mom and don’t have a lot of spare time.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Overall, I have had a good experience utilizing BetterHelp. My therapist has been wonderful and the ease of having video sessions has made therapy more accessible than traditional in-person meetings.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It will be fast approaching one year since I've been using the BetterHelp network. I've been seeing Dr. Ford for that entire time. I have attended group sessions as well. I have had homework presented to me through my therapist by way of worksheets and things that help me think about what's going on and help me process life changes without having extra anxiety placed on me. The fact that the BetterHelp network is so flexible it can meet around your schedule, and your flexibility through video through phone or messaging makes a world of difference and trying to seek help to better yourself. I would recommend this program to anyone that needs someone to talk to.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been an excellent way for me to connect with a therapist. I don't have to worry about traveling or taking time off work, and I am really enjoying the therapist I was matched with. I'm looking forward to my journey to better health/wellness.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical of the nontraditional brick-and-mortar therapy. I figured this app was a scam for your money. It was easy to think that because my headspace was in such dire straights. With treatment facilities not accepting the little insurance I had and old therapists I saw charging $250 an hour, I became hopeless. I was suicidal, and though the people on the phone wanted to help, they couldn’t due to lack of money/insurance. I was still trying to hold on to a job, survive, and get the help I knew I so desperately needed. This app literally saved my life. With the accessibility of appointments in an array of options, and mental health professionals teaching classes, I found my way. I’m not cured, but I am hopeful. I dream of positive things now, not ways to end my life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have found the therapist of my dreams through BetterHelp, so thank you for that. It’s very expensive though and I wish you would consider a teacher/front-line worker discount or consider working with insurance. Mental health should be affordable for EVERYONE. Also, please let people book more than one week at a time! That can be really annoying.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

The name says it all! BetterHelp is to mental health support what Uber is to the transportation business — next level! Meets you where you are. Thank you so much. This is a service and therapy to last a lifetime for generations to come.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Before I started BetterHelp, I was a mess. I was having anger outbursts, crippling anxiety attacks, and depression so severe I was thinking about suicide. Now that I have someone I can speak to who I know wants to help without judgment and someone who actively checks up on me for no reason other than they care, has done wonders for me. I have tools to better navigate my anxiety and my depression. Without BetterHelp, I strongly believe I would have self-sabotaged my relationships and lost my support system because I had no way of knowing what was wrong with me.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

The communication between my therapist and me was excellent and timely. I never felt time was wasted and I benefited from my time with the doctor.

My only critique is that the platform was a bit glitchy during our sessions, however, we were able to overcome it. You can imagine it is a challenge in this kind of work to maintain a connection, but we did.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was a person who didn’t believe in therapy. I lost my mom almost a year ago, and I currently just joined BetterHelp. The therapist I was paired with has been the greatest. It’s truly something I never knew I needed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I looked at a lot of online sessions and BetterHelp stuck out to me.

Why, you may ask? Because when I saw the name and read a brief description of the services provided it began to call to me. Always go with your mind and gut as well.

I looked at the reviews given on FB and saw that I could have a Biblical slant and it all came together. I even prayed about which one to go for and BetterHelp won out.

I sincerely hope when you choose, keep in mind this is personal and real for you, and I have complete confidence BetterHelp will work for you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp came in at the perfect time to my life. I arrived at BetterHelp at a very low point and have found the journaling, the tips, and the video therapy sessions with my therapist so incredibly valuable. It’s so convenient and can all be managed through your phone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend