BetterHelp Reviews - See What Customers Are Saying

BetterHelp has helped me to understand how it is ok to love me for me. We all have our own trials and tribulations but we must accept ourselves in the process. BetterHelp was sent to me to help get myself to understand I can change my thought process and build a new foundation that I can be proud of. I am nowhere near the person who I was when I started. They are helping to reach where I want to be and allowing me to embrace my journey.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have spent the last year going through the process of starting a profile on BetterHelp and never actually following through to get help. I've been dealing with my major depression for longer than I like to admit. I finally broke down and reached out all the way. I was still very hesitant and scared to seek help. I had to force myself to continue through the process of actually seeking help for my depression because it was getting to a debilitating state. Affecting work, life, relationships, everything...I just kept telling myself "I cannot do this on my own. I cannot keep living like this. I need help". My therapist and I are making better progress than I thought would happen. I'm excited to see how much better things will get, I'm in this for the long term results.

I do wish the sessions were a little longer. It's like things start rolling and you're opening up and there's progress being made, but then you hit your 30 minutes and have to wait until next session to hopefully make more progress.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My counselor is excellent, I was comfortable talking to her right away and she understands the issues I’m trying to work through and resolve. I have used the video option and prefer that but have also used the phone and I really like that you can communicate with your counselor between sessions. The response times are very good as well. I would recommend BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been great in assisting me to get a better handle on my mental health. Especially during the pandemic, when in-person therapy is not available, I have been able to work on myself and heal through the therapy offered at BetterHelp. The app is easy to use, and scheduling phone or video appointments with my therapist is convenient. The therapist I was matched with has been awesome, incredibly helpful, and I feel like I am doing much better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is amazing. It provides easy access to therapists, without the hassle of expenses of traditional health care/insurance. It accommodates students and low-income people, which is invaluable in this economy. It offers video calls, voice calls, and instant messaging, so you can choose which you're most comfortable with, all from your home. It also makes it super convenient to chat with your therapist via the messaging service it provides. The only issue I've heard of is that the therapists tend to not be very well-trained, and sometimes aren't very qualified to handle every mental health issue. My therapist is fantastic, but some other people haven't had as great of an experience as I have. Overall, I think BetterHelp has great potential and I'd recommend it to anyone.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This service is perfect for anyone feeling like they need to get out of their own head during this time of isolation. My counselor helped me transition a move back into the city during COVID, a transition into a new job in a field I'm not familiar with.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great way to stay in constant contact with my counselor. The price is better than most places in my city, and I like that it’s accessible online. I feel that I have been matched with an excellent counselor, and that this site is a good resource for those looking into therapy. I do not like that the live session is only 30 minutes, but the texting makes up for it.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

This is my first time in therapy. I was very anxious about doing it online but BetterHelp truly made it an easy and terrific experience. I love my therapist and the past 9 months have been life-changing. If you're on the fence, know that BetterHelp is a great gateway into therapy.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My overall experience with BetterHelp has been excellent. My counselor Annie help me overcome so many issues. We all have that feeling nowadays that I can text you my problems. I can email you my topics, but I might not be ready to sit down and talk about them. From relationships, addictions, to deaths. Name it. BetterHelp is the most amazing way to start. It feels much better getting the weight off your chest

Promise.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

After just a few weeks of using BetterHelp, it has already made a huge impact on my everyday life. Being able to contact my therapist at any time and knowing that I'll hear back in a day or less is an amazing feeling! I truly feel that BetterHelp has allowed me to make tremendous progress in much less time than traditional therapy. It has the ease of texting with a friend and the benefits of feeling like you get a therapy appointment every day of the week!

I've already recommended BetterHelp to some of my closest friends and I would absolutely recommend that you try it too!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had some teething problems with the app to begin with, not feeling my matched therapist was right and felt frustrated with the alternatives offered. After a few days of refreshing the recommendations, I finally found a therapist that was experienced in what I needed. I am very happy with the support I am now receiving and look forward to continuing my work and progress.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was a pop-up I saw on Instagram and I felt like it would be good to try it during the pandemic because it is a remote service. In the beginning, I chose the wrong therapist and didn’t have a good experience because I lost a month in miscommunication, but I decided to give it another chance and I was truly happy to have found a therapist to guide me through my issues that were of this standard of support and experience. Also, I find that I will continue even after the pandemic and stay in this app because of the tools it offers. Even after I finish counseling for the issue at hand, it offers a journal section, which is great to stay on it and share with your counselor at any time if needed. This truly helps me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I pursued counseling at a dark time in my marriage. My husband was struggling with suicidal ideation due to extreme childhood trauma. As his wife, I went through immense stress during this time. Coupled with other mental health issues I had before this, I was struggling in day to day life. BetterHelp was a glimmer of light and remains a strength to me as I continue to navigate life's challenges.

My first counselor didn't respond within the first 72 hours. BetterHelp reached out to me during that time to check on my experience. I assume they notified her to contact me immediately, as she did within an hour of me filling out that survey. When she did respond I found her to be unhelpful. I switched counselors and they let me choose from a list. My second pairing was much better and I have been with that counselor for 10 months. BetterHelp's network added extra days onto my account for the time the first counselor didn't respond. And they are very good and checking in regularly to see how you are doing. Take the plunge, counseling will help. The staff is so helpful when there is a problem like the one I initially encountered.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has provided me with the support I needed (via text and video and calls) at the most difficult time of my life, where I ended up a shell of my former self. With my counselor's help I have begun to rebuild my life and for that I will always be eternally grateful.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've only taken therapy once years ago and I didn't feel comfortable at all. Something told me to sign up for BetterHelp and I don't regret it! It's affordable and the therapists are amazing!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is much easier for me to access than traditional counseling. I really like that I do it from my own home and don't have to travel. Getting it set up was really easy and didn't require a phone call, I much prefer the online set up vs phone calls/office visits. I also like the worksheets to fill out.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve wanted to speak with a counselor for years but couldn’t figure out how to make the time and money work. BetterHelp is much more affordable than traditional, in-person sessions, and best of all, works around my schedule. The counselor they assigned me is AMAZING. It gives me peace of mind to know I could have requested someone else if needed, but she has been perfect. I’m so thankful I took the leap and signed up.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's helped me in ways I both wanted and didn't know I needed. In the short time I've been using the app, it's helped me so much. My counselor is helpful and attentive, figuring out the best ways to treat me. I wish to continue with this as long as I can.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I started using the app because I’ve been battling depression by myself for way too long. It’s a hard battle to face with no help, no support, and no guidance, but at BetterHelp they provide you with all of these thing. I say if you are battling this fight and you need help, get BetterHelp, it’s the best choice.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Excellent experience with this service. My provider is a phenomenal professional. The service is affordable and valuable. The accessibility to mental health care is awesome. I love that this is an option for people who struggle with emotions.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I worked with a counselor that wouldn’t respond to me in a timely manner, when I decided to switch, and it was the best thing I could’ve done for myself. I now have a counselor that LISTENS before responding and asks questions that help us both to understand the situation better. If you’re in need, seek help, it’s not a life sentence, you can always be better, and this app is truly amazing.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I believe this service is giving people who feel like therapy is inaccessible or not suitable a chance to see that it's not just for crazies, it's for any human who needs to be heard. Especially now, finding someone who will listen, relate, and respond, and not judge or condescend is so very crucial to the survival of so many. I personally know how therapy can change a person and, having lost friends, I know it could have made a difference.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been with BetterHelp for about two months and I have absolutely nothing bad to say about it. My counselor, Linda Owens, is probably one of the sweetest people I have ever met and you can tell she knows her stuff because she knows exactly what to say and how to say it. She has done nothing but help me through my experiences and shows confidence in doing that. I recommend this service to anybody who is looking for therapy at a decent price and accessible from your house, especially during COVID.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was considering seeking out some form of therapy and was hearing about BetterHelp on a couple of different podcasts. When I decided I needed to get started, I chose BetterHelp because of the variety of options. I can schedule a live chat session, or video and message between sessions. My counselor has been a good fit for me and knows how to get to the root of the problem.

I have had to re-schedule sessions because of scheduling conflicts as had my counselor. BetterHelp has always made it right by adding an extra week for missed sessions on the counselor's part and they are very fair and offer financial discounts in the beginning.

I was only going to do this for a couple of months because that is the money I had set aside for this. Now that I have been having weekly sessions, I have added this to my budget to make sure I can keep the therapy going. It has been the best decision for me.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me a lot in just a few sessions so far. My therapist is so helpful and understanding. Most of all, this is so convenient for me because I don't always have the time to have an in-office session.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had a very good experience with BetterHelp, my counselor was excellent and would respond to any messages once a day (I could have a conversation and message if I caught her online at the same time), something I used regularly at the start of the process while also having 1-2-1 video chats every week.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have been working with BetterHelp for a while now and honestly don't know where I would be without it. I have made great progress and have a therapist I feel I can trust.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend