BetterHelp Reviews - See What Customers Are Saying

I was raised to believe that "real men never need counseling." That I was tough enough to never be afraid, and that my experiences have shaped who I am.

While there are certain aspects of my life that have emboldened me to be that guy who never showed fear, the advice of friends and family helped me to understand that maybe none of us are as tough as we think we are.

I had seen a few counselors up until this point who have ranged from being "one trick ponies" who subscribed to one form of therapy; to hiding behind their many hundreds of degrees covering their walls. This therapist was so obsessed with his instruction, and the rich and successful people he had talked to, that he didn't care about what I had to say.

So long story short, I wanted to find someone who actually listened, and would offer genuine help. I had been brooding over this until my wife suggested I try BetterHelp. I wasn't sure about not meeting face to face, and over the phone, and texting seemed kind of hokey. But I decided to give it a shot.

I don't mind saying that they were very concerned with finding out what I was looking for. They had clearly dealt with people in my position, and really wanted to help me get the help I needed. So they assigned me a counselor, and he was nothing like the others I had gone to. He didn't talk down to me. He actually listened to me, and helped strengthened my mental faculties. I would recommend this app and all the services they offer to anyone and everyone.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

These have been some trying times and it’s been great getting the help and support I need to get through them. I truly appreciate this app and my counselor.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

When I hit rock bottom and didn't know what do to, I turned to BetterHelp and within hours I had a professional helping me. I was matched with a counselor that is knowledgeable and is understanding about my personal values, cultural, and religious believes. I have had access to my counselors at all times and she responds promptly. I am truly grateful for this service. I don't think I would have been able to have the personal growth I've done during the pandemic without this virtual service.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was a little apprehensive when I first started because not only was it my first sort of experience with therapy (I had a school counselor but she wasn't very good), it was also the first time I was ready to work through alot of the issues that were arising from my childhood sexual abuse experiences. Having it online is very convenient and fast. You can speak through text/chat, video, or phone call. Be mindful of having a decent internet connection of course. After answering questions I matched with a counselor, she was very helpful and encouraging and she has really helped with the depression and self-loathing issues I was having, among other things like boundaries and intimacy-related issues. Additionally, I found BetterHelp's customer service to respond very fast and be very understanding. They are extra nice and helpful.

People should be aware of the difference between therapy given by Psychotherapists vs Counselors and what the difference might be though so they can better know what they need. Changing counselors is very easy as well and financially they settle or give credit for any weeks you did not use in the case that you wish to unsubscribe for a certain reason. They allow for a 3-week hold on payment as well if a person needs a break of 3 weeks or less.

Altogether I would definitely recommend BetterHelp to people.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

So far so good. My therapist has been very helpful. I have only had one session so far and I look forward to the next one. At first I was hesitant because I would rather be in person. However, over the phone or over video is just as good.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I enjoyed my chats with my counselor. The video made it more personal and approachable.

You can also send a message and you will have a response within a couple of hours, remembering there will be a time difference.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The answer is absolutely. I went to BetterHelp when I was in crisis. My marriage was in shambles. I felt like my life was over and had nowhere to turn.

I was matched to an amazing counselor that helped me take the steps for a better me. I feel like I can move forward with my life, and make better choices in my relationships, because of him. I feel like I can now face my problems and make better decisions, and I've only been doing this for 3 weeks, and I am extremely satisfied.

This has to be the best service out there for someone like myself because you have options on how you speak to your counselor. I'm very introverted, I get anxious speaking about my past to someone I don't know, especially in person, but you can video chat, phone call, or message. I can reach out to my counselor, even if it's not a scheduled visit, at any time. My counselor made me comfortable in the fact that I can just message him what I'm going through and he will answer me quickly to direct my focus.

A+++++++ service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'd gone to therapy before but struggled with scheduling. BetterHelp has been excellent. I can message my therapist and get a thoughtful response in 24 hours, and we can still have sessions via phone/web conferencing. I honestly feel more in touch with my therapist through BetterHelp than I did with traditional counseling. That's even more true now because of the pandemic, with so much going online. I'd recommend BetterHelp to anyone wanting to go to counseling.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I love BetterHelp. It’s affordable and convenient and has really helped me start to recover from trauma I didn’t even know I had.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My family recently had a significant tragedy occur. I was connected with BetterHelp through my employee assistance program. They matched me with a counselor right away. The counselor was very empathetic to my situation and my emotions surrounding the situation. She listened and offered very helpful suggestions for processing through my emotions and offered additional perspective that helped me to take a look at the bigger picture. I highly recommend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Taking the plunge and finally seeking professional help has been one of the greatest decisions of my life. BetterHelp made it as painless as possible for me to deal with my problems and trauma.

It’s not free, but it is affordable. 2020 hit my bank account HARD and I resisted for a while until it finally just clicked, "I am worth it." I was seeing the stress of this year affect every area of my life and my world was crumbling around me. I was struggling in ways I never struggled before. I had so many "weak spots" that came crashing down when I couldn’t run from them anymore. My therapist has been such an encouragement during this process of building myself back up. She equips me with the perspective and hype I need to do the work I need to do on myself FOR myself.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It’s difficult to find a counselor face to face, let alone make it work with your schedule. Add in the current pandemic complications - more stress! I was apprehensive about online counseling, coming from an old school medical background myself, but this is a wonderful service and I was so well-matched with my counselor. Add in the convenience of being online and it’s perfect! And if I need to communicate with my counselor outside of our weekly sessions, it’s so easy to do so. Highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This service has been invaluable to me during this year of big personal changes. My counselor Diana helped to turn a crisis into growth by introducing me to practical tools and new perspectives on my situation. I am quick to tell people to be active participants in their therapy...don't expect 30 minutes per week or month to lead you out of trouble without putting in some effort.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I feel so much better since starting work with my therapist Elle. She provides great emotional support while also sharing helpful tools that I can use in my daily life. I feel more hopeful in many ways and highly recommend her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I will never go back to in-person therapy! I sought help after experiencing postpartum depression and anxiety and was matched with a great therapist who was able to help immediately. It was easy, convenient, and safe during the pandemic. She offered 24/7 support via text, plus weekly phone or video calls. I actually was matched with a therapist who did not work for me initially, so I was able to easily switch and find someone who I clicked with. BetterHelp was life-changing for me in the best way.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

She is an angel, works hard, dedicated, loyal, honest, caring, thoughtful, insightful, and much more than a counselor. You could call her a friend easily, but one of those that you can count on to give you the feedback you need in life and not sugarcoat things. She’s gentle, kind, and caring.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have been going to different in-person therapists for a few years now but with COVID-19 I tried BetterHelp and loved it. My therapist Whitney is incredible. They are very responsive and available.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

It is really helpful to know that in times of isolation there is BetterHelp to help you get through these difficult times.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I heard about BetterHelp through a podcast which highlighted that BetterHelp's network of counselors were all licensed practitioners. That was important to me because I didn't want to spend money on a counseling service with folks who weren't properly trained. I liked that I was able to see my counselor's qualifications prior to the meeting.

I feel very fortunate to have been paired with an excellent counselor (Dr. Cole) who truly understood my problems and helped me work through what was weighing on my mind. I don't know if I was just lucky or if the pool of high-quality counselors runs really deep at BetterHelp. Regardless, I would highly, highly recommend BetterHelp to others - being able to speak with a compassionate, professional counselor made a world of difference for me and helped me be kinder to myself and to be more compassionate toward others.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Fantastic, to say the least!

If you are down, feeling lonely, anxious, this is the app for you. Whatever is the issue you are facing, they have the specialist for you. My overall experience is great, in only a few months I had my life turned upside down for the better!

I have several friends who attend face-to-face sessions somewhere else but they never got the results I had with this app! You select your time, call, message, or video call, and your therapist is there. The app pairs you with a specific person based on your issues and preferences, and from my personal experience, I couldn’t have been paired with a better one!

I definitely recommend this app to anyone in need. You will never regret it! If something, I only regret to not have found this app before!

Give it a go, you can cancel at any time and I am sure you will thank me as I thanked the person who suggested it to me. We have all been there some time, here you will realise you are not alone and things don’t need to be that way forever, it’s only a moment that will pass. The therapists in this app will help you do that as fast as possible.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I've been using BetterHelp for over a year now and it's never been easier to seek help and find immense support. Especially during the struggling times of COVID, this has been the ideal way of getting therapy as often as I needed. I recommend this service to anyone who is ready to work on themselves and the problems they are facing.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is amazing! It’s done on your own time, in your comfort zone with caring, knowledgeable folks that are a TEXT away! Being able to choose between texts, calls, and videos, as well as choosing the schedule I have - got me through the most difficult year of my life. I am so grateful for this service and I am doing better than I have in years. I promise, it is so worth it!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have only been signed up with BetterHelp for one month and I've seen results. I started with the most difficult situation and I am not saying that I'm cured but I can say that ever since then my mentality, my thoughts, and self-esteem have been highly better and optimistic!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Katherine has been super helpful. There are weeks where I use her once for an hour or so. There are other weeks where I use her like 12 times. Sometimes it is a daily thing and for sure goes WAY over an hour of emails and messages. Super helpful and actually listens and tailors plans to help with my situations.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp guided me to professional compassionate counseling services at a reasonable price. BetterHelp’s ability to match me with a professional specific to my needs was impeccable. Yes, I could have sought help through my employer’s health advocate program, but I felt BetterHelp took the extra steps needed to appropriately match me with the right professional - the match was perfect! My counseling services have been goal-oriented and filled with compassion!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was paired with a therapist the next day after signing up! We had a video meeting and it went perfectly, she listened to everything I said and made me feel safe and in control. She helped me see what I needed to work on and she told me very clearly how I should start.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've been in therapy previously, one on one. I'd get frustrated being kept waiting when they run late week after week. I would hold back because I didn't want to go home to my kids after crying and being upset. I stepped away from therapy for a long time and when I felt I needed it, I had to try online therapy.

I started with Talkspace they were more expensive and I wasn't happy. I signed up for BetterHelp and got established. Talkspace offered a good deal to stick around so I used both services concurrently. Finally, I was able to get my therapist to check out BetterHelp and she joined.

My therapist Ashley Travers has been wonderful, I like being able to join webinars, or schedule my own video session with Ashley.

Therapists are hard to find with Covid but they're there when you need them at BetterHelp.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend