BetterHelp Reviews - See What Customers Are Saying

I have only had one session with my matched counselor and am already excited for the next few! BetterHelp asks you a lot of challenging questions at the start and then submits your answers to multiple counselors who eventually reach out and at least one is matched to you. My counselor, so far, shows respect and seems to understand my problems, and is willing to find a solution. At first, I had questions in my mind about the credibility of BetterHelp and wondered if it was serious about its mission, but then my counselor gave me homework the first week and I was surprised and brought to a certain peace. I am excited to continue with BetterHelp and getting to know my counselor a little better!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been using the BetterHelp service for about 6 months. My first counselor I was paired with was not a match but that was easily fixed and now I have been working with Lois for 6 months and she is absolutely amazing. Kind, supportive, and constructive with her guidance. I always feel very understood and am given tools to help me process what I am going through, the highs and the lows. 10/10 recommend!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

After getting laid off, I realized I would have time to work on things I had been putting off. But I struggled to find a traditional therapist that I could connect to. I felt that the process was too emotionally laborious. I also wanted to make sure I could afford the help I needed. After some research into the payment and matching systems, I decided to give BetterHelp a try.

Matching with a counselor was quick, and even though I did not feel the need to seek a new counselor, I knew it was easy.

The layout of the desktop website is easy to navigate, the design is very simple and functional. The services are also a huge resource. While I can message my counselor any time through chat, I can also schedule a live chat or video sessions during convenient times throughout the week. The live webinars from counselors who have particular interests and aptitude in a variety of subjects were also wonderful to participate in, especially the aspect of live anonymous chats to see other client's questions and how they experience the subject.

The mobile site is a bit more cramped to navigate but is perfectly functional.

Being able to have all my resources organized into a website has really helped me get a handle on my emotional and mental work.

My counselor has been a huge resource for me, and she has been very insightful about my struggles and needs.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

As an introvert, I have a little trouble expressing myself to others. Having the opportunity to start a conversation about it with a stranger was a huge struggle for me. That’s how this app changed the game. Being able to express myself just via text has been a game-changer for me. Now I’m more confident of the positive results counseling can get you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is easy to use and very convenient, especially for those who find it difficult to make time for therapy. They do a good job matching you with your therapist, and my therapist is amazing!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has been all positive. I truly enjoy their program and flexibility. Their professionals try to help us in many different ways.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

If you're ready to better yourself or ready to get help this is the place to be. They work around your time and therapy is always within your fingertips. They make it easy and more comfortable to talk to someone by offering numerous ways of communicating from texting to video calls. They pair you with a therapist that matches you and also make it easy to change therapists if they don't really match with you. They offer so many resources to help deal and cope with mental illness. By far the best choice I have ever made when choosing to get help.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

Finding my therapist was easy and has been one of the most important and best decisions of my life. I finally feel heard and am learning how to cope.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

BetterHelp instantly matched me with a counselor. I had made contact with them not even one day later, and my first session just a few days after that. I immediately felt at home with my therapist. She has taken the time to get to know me and to connect with me. We have weekly sessions, with the occasional skip because, well, life. It is so affordable month to month for the service that I am receiving.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

So, I started hearing about BetterHelp earlier this year but I didn’t actually check out the site until November. Then, I didn’t actually start my membership until early December. Since then, I’ve quickly come to the realization that joining BetterHelp was the best decision/investment that I could make for my overall well-being. But, don’t take my word for it. Just give it a try! What do you have to lose?

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This app helped place me with someone who seemed to understand exactly how to read me right away. It was a little overwhelming at first because I don't like being that vulnerable, but it really helped me to open up about things I have never told anyone else. Every session with my therapist is like walking into a true judgment-free zone and I look forward to it every week. I actually work in a doctor's office and our patients have a hard time finding services like this that are avaliable to them so I have made a point of recommending this app and a few have thanked me and can't believe the difference it has made for them.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

All I asked for was a conversation and all I got in return was allegations that I was dishonest, that BetterHelp was for people who had "less severe mental health issues." The irony in all of this is that I was asking for help resolving communication errors and I thought a relationship counselor would be the one to talk to. Instead, I got 3 messages for the whole week, none of which were about my issues, all of which were her telling me she thought I wasn't forthcoming and had mental issues, and then finally she said she didn't like my tone when I asked her what she meant...right before canceling our scheduled live session...so she REFUSED to even listen to me to see if all her predictions about who I was as a person were even right! Absolutely insane that this person is a relationship counselor when she refused to even listen to me and just sent accusation after accusation. What an absolute scam! The great irony is that I was seeking help with my communication skills, which I told her, and she refused me due to my communication skills. Seriously, how is this person a counselor?

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I love BetterHelp, but most of all, my therapist. I felt so defeated while searching for a therapist through my insurance. No one was taking on new clients and like I said, it was discouraging. Since on BetterHelp I’ve recommended multiple friends and family members. My therapist Rye is an amazing person and I think if she wasn’t so professional and my therapist we would actually be friends. We have a lot in common, which makes it easier for me to talk to her and for her to relate to my situations and circumstances. I feel this is because of the questionnaire and its ability to match you with someone as if it’s like a dating site. When people have more in common it makes everything go smoother!

Thank you BetterHelp, thank you Rye Rin Cho (therapist), I’ve already been given so many helpful tips to work through issues!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been using BetterHelp since August and the counselors I had and have help me understand my emotions and thoughts through life-changing experiences and past trauma. They are compassionate and are highly qualified and work on solutions and use perspective building to understand yourself and realize you are human with emotions and getting professional help is normal.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical about the effectiveness and reliability of online therapy and was positively surprised to find a very experienced, competent, and compassionate therapist on my first match.

The technology is very easy to access and works flawlessly so far.

I would have liked to see more details on the service to expect before subscribing and perhaps more pricing options.

Overall, a positive experience and I will definitely keep using the service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve only seen one counselor with this service, so I can’t speak for all of the counselors, but I suppose that speaks quite well to BetterHelp’s ability to match you with the perfect one. Make it a video call, be vulnerable, be transparent. It might be a bit uncomfortable for a minute, but the brief discomfort can spur the beginning of some long overdue self-love. You are worth it!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I found a Ph.D. psychologist who listens carefully to what I say and gives insightful feedback. The psychologist helped me sort out what I was going through and helped me figure out how to proceed.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The backbone of BetterHelp are the therapists. The customer service is decent but not the best. In my experience, I was looking for a very specific type of therapist, with a particular background, and even while I scrolled the list that was available to me, almost all the therapists were not taking new clients despite being offered as options. I finally found a therapist who works well with me. And that’s been great. I only utilized the messaging service once when I was having a crisis and my therapist was immediately available which I deeply appreciate. But customer service takes a day or so to return messages, which is problematic if you have questions. So in essence, finding the right therapist was a bumpy process involving lots of time delays between customer service and I before they could confirm someone was available. But once you’re settled, it’s much smoother and pleasant between the therapist and you. I don’t know what it is like if you have issues with your therapist and then have to find a new one. I imagine that would be exhausting all over again.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

For this being my first time doing counseling I highly do recommend to go and seek out the help you need because of the great experience you get with these counseling sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This app has helped me in so many ways. The greatest thing for me has been having someone who listens to understand, not listening to respond. Sometimes you just need to talk. But also my counselor gives me advice on whatever is troubling me without judging me. That has saved me from alot of my self-destructive behaviors. I really feel like someone understands me and truly wants the best for me!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made counseling convenient, supportive, affordable, and helpful. My counselor responds to me regularly. She reviews my situation and gives me helpful suggestions. I have worked through simple and complex issues, like organizational problems, family relationships, marriage difficulties, and young adulthood rape. I would be a real mess if it wasn’t for Dr. Shana Hemboldt.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

After sharing some of my concerns and about my issues, I asked that BetterHelp find me a therapist who was compassionate, insightful, empathetic, and, if possible, an ENFJ, INFJ, or INFP. At first, I wasn't sure if they were going to find anyone; it's fairly rare to meet any kind of xNFx, and many of them don't know their typing. However, a few days later, I was assigned to Jamie Trefethen. She is kind, empathic, and skilled in her work - everything that I have been looking for. I consider myself incredibly lucky to have found her! None of this would have been possible without the team working behind the scenes at BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made it easier to get access to a psychologist from anywhere. If you don't like a therapist, it is very easy to switch and find another one. The website and the app are user-friendly. You can get all the help you need from the comfort of your home. They give different options (instant messaging, call, video call) for your sessions and you can message (like email) between sessions!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have subscribed to BetterHelp four times over the years. Once was to help navigate a transitional phase in my life, during which I had a wonderful counselor, a very good fit. I later returned to this counselor for support while implementing the changes I decided to make, but used weekly video sessions, instead of writing.

A few years later I had a crisis involving serious illness in the family and I felt devastated, but had to change counselors because I was not happy with the infrequent responses and apparent disinterest of the counselor selected for me by the site. My communication choices were not acknowledged and I had two very brief video sessions that were cut short, with the counselor looking at something else most of the time. The second counselor, whom I chose myself, was more helpful and seemed like a caring person, but only worked on certain days, so it wasn't really the 'unlimited' service I was paying for. She also went on holiday for a week without warning. I complained to BetterHelp in both cases and was given free weeks, so I would say that this company cares about its clients and is sound in its dealings. I ended up contacting a local crisis line and benefited from a free support service, where the counselors were there for me.

In my most recent experience, I only subscribed for a month, but it was a crisis situation and so the counseling was part of a wider support network that I had to build for myself. My counselor appeared perfectly competent and maintained a connection with me at intervals across the week, even over the weekend, but I was aware that this type of remote counseling is unsuitable on its own for crisis management.

On its own, BetterHelp is most beneficial where you are quite capable of implementing things and working things out in your life, but need a sounding board and to feel supported by someone outside your situation. I also think that it can be a vital part of identifying the agencies you need to access in a situation, for example, identifying when you are actually in a crisis and need to get immediate help where you are. BetterHelp can additionally form part of a wider network of support, which could include friends, a local community, family members, colleagues, a local church, etc. This would be the case in a complex and far-reaching problem that takes a lot of practical outworking.

Moreover, it's important to have a good fit in terms of the counselor selected. For example, having a counselor you feel heard by and who is interested in you, as well as someone whose communication preferences and frequency of response correspond to your needs. There is no 'one size fits all' in terms of counselors, and neither is this kind of remote counseling the same experience for everyone at all times.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was a useful platform for me during a time when I needed flexibility and a therapist with experience working with people of my identity group. I highly recommend BetterHelp for those who have had difficulties finding geographically close therapists who fit their identity background or has knowledge of specific experiences. BH allows one to pick from a larger pool and you will likely be matched with someone who fulfills your criteria. However, the flexible scheduling became a bit difficult to plan. I found myself preferring a more consistent time every week. Also, there were technical difficulties during sessions that were annoying to deal with.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an excellent platform for online counseling/therapy. The site and the app are straightforward, making the focus on your interaction with your counselor (i.e. once you log in, you are brought directly to your 'chat room' with your counselor). Depending on the counselor, there are 3 services available: video session, phone session, and live chat session. I worked with two different counselors on BetterHelp, both of which I am very pleased with. I did find that the selection of therapists of color is a bit limited (although one of my two counselors was a therapist of color). I would highly recommend BetterHelp to anyone who is okay, and perhaps more comfortable, with counseling that is not in person.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was recommended to me by my adult children. They both had been using it for a while. They were concerned after my parents had passed away - that I should get help. I also was dealing with a friend who was having suicidal tendencies because of the pandemic. My counselor was spot on in helping me and giving me the tools to help myself.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend