BetterHelp Reviews - See What Customers Are Saying

I haven't had the best experiences connecting with therapists in the past. I went through some recent losses/grief and found BetterHelp and decided to give it a shot. I was matched with a therapist who has expertise in helping me cope with my specific feelings and we instantly connected. She had me come up with therapy "goals" which gave me tangible items to work through during our sessions but my therapist also makes sure to incorporate "vent" time as well. My sessions are constructive, cathartic, and I am really glad I decided to take the plunge. I am working towards becoming my better self. And BetterHelp is a great tool to help me do that.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had been in therapy previously and, although the contexts are completely different, it is great to experience therapy sessions that do not feel "clinical" for a change. I joined BetterHelp to get some much-needed support through my grieving process, but after the first couple of sessions with my therapist, I decided to do this long term to explore other avenues beyond my current concern. My therapist's approach to therapy feels tailored to the needs I voice as well as to latent ones they pick up on. My therapist is extremely supportive and somehow always perfectly calibrates the balance between empathetic active listening and calls to action to every issue we explore. I am deeply grateful for the support I am receiving every week! Additionally, the groupinars are extremely helpful and the variety of topics seems to cover all relevant issues most of us deal with.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I turned to BetterHelp during an extremely stressful time in my life and it was the best decision I could have made.

I have personally had two counselors. The first one I really liked, but didn't seem like the right fit. After a few weeks, I decided to switch and was matched with my current counselor whom I have been meeting with for 8 months or so. It was very easy to switch.

I like that there are many options for communicating with my counselor and don't feel like the online-based service is less helpful than in-person meetings. I choose to do video calls and I think it makes a big difference for creating a more human connection in my sessions.

BetterHelp's pricing is fair and makes this valuable service accessible to me. If you are investing in your mental health, you need to give it time which is the reason I choose to pay in advance - it saves a lot of money over the course of the year. I have recommended this service to many of my friends and family members and will continue to do so.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I loved that I am able to express my concerns honestly in messages and they are addressed later on either in messages or live sessions. My counselor was very kind and helped me through some tough times. She went above and beyond for me and offered her advice and guidance with respect and attention. I liked that I was able to talk to her live once a week and I felt much better after a few calls with her expressing the things that were bothering me which were causing stress and anxiety. She provided such good direct advice that has helped me and I will take with me forever.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

You are matched with a counselor based on your needs. The service can be a bit expensive. And the sessions are only half an hour. However, my counselor dives right in. Also, you are matched with a counselor based on your religious beliefs. Which is definitely a plus because you lead and end in prayer.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has changed the way I view therapy. When you see someone once a week or once every couple of weeks, sometimes you forget all of the little things that have happened in the meantime that you had wanted to mention. Knowing that as I’m feeling extra anxious I can write out all of my concerns and that my counselor will get back to me within the next day to address them, is such a freeing feeling. It makes me feel heard and validated.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I prefer using this app for therapy for multiple reasons. There is no stress or pressure with in-person therapy sessions. I have access to my therapist at any time of the day. From the comfort of my home, I can journal, view professional mental health talks, and have online sessions either voice/video/or text.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I have been really impressed with BetterHelp and have used the platform for 6 months. The combination of journalling, video-counseling, and self-help talks is a useful mix to address any mental wellness issues.

The platform is well designed and the IT support has been very good. My counselor has been excellent and the ability to switch to another counselor is appealing if needed.

I have not felt the online platform has detracted from my counseling experience. If anything, I think the convenience of an online meeting and the other tools on the platform make this better than F2F counseling!

Give it a go. Your mental wellness is so important and BetterHelp is a great platform to use to look after that aspect of yourself.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

It’s convenient and does not sacrifice quality for it. My consoler is nice and practical, I think they put a lot of effort into getting people with the right consoler.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you are thinking about counseling but not sure about whether you have time, BetterHelp is the best platform. It’s your schedule, completely flexible, and really is only a phone call away. I highly encourage those who have been thinking about it to try it out.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been wanting to meet with a counselor/therapist for several years, but never found the time (with traveling and costs) to make it a priority. BetterHelp came along, and honestly, using this service is the best decision I've made in a while. All of the barriers are gone - I no longer have to travel to a location or pay a large sum of money to get quality counseling. My counselor is personable, engaging, and really seems to care about what we talk about...I'm not just a client she has to meet with. I wholeheartedly recommend BetterHelp and I tell all of my friends about it all the time!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My insurance coverage for therapy is not great, so I finally realized I needed to look for something on my own. I found BetterHelp through my sister, who loves the service as well. I get quick replies from my counselor, plus weekly sessions, and the journaling feature is extremely helpful to me and to my counselor. I've been using BetterHelp for a few months now, and have noticed an improvement in my anxiety and overall executive function, and I'm really glad I gave it a try. You should, too!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I really appreciate the simplicity of the app and the website itself. I was paired with the perfect therapist! I also like how I found out about this through the WomanEvolve Podcast where the audience is in majority a black female audience. The black audience in general needs more opportunities and access to therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I began using BetterHelp during a time when I needed flexibility with scheduling and quality service quickly!

The service has been very impressive and the counselor I work with, Emily Gonzalez, has been vital to helping me through difficult personal times and navigating professional stress surrounding COVID-19.

I have recommended the service to many people and will continue to do so!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I love working with my counselor, he often checks in to see how I'm feeling and will offer ways to get through a rough day.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was very skeptical about online counseling, but I am sold. This format forces you to write things out, and that has been super helpful for me. The almost daily contact really keeps the momentum going.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

A friend recommended I try out BetterHelp for emotional and mental health supports and it was the best decision I made in 2020 for my health and well-being. I really enjoy the online journal feature, the groupinars, and the licensed therapist I was assigned. I like that I have the option to share my journal entries electronically with my therapist. I like the breadth of groupinar topics. I like the diversity and experience of the groupinar instructors. I like that I can communicate with my therapist via the message center in the app as well as book and participate in counseling sessions via the app via phone or video formats. While I have not needed to request a change in my assigned therapist, I do like that I have the option to do so if needed. I feel well with my assigned therapist. My therapist is a solid listener and she asks the right questions at the right time. I feel safe and do not feel judged by her.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Have been with BetterHelp twice, the first time for 6 months, and this time I have yet to see.

It's amazing. To be able to get ALL your thoughts out and in a messaging format so your counselor can read about everything that's going on is invaluable to me.

Waiting to see someone in person, for weeks sometimes, sucks. Not with BetterHelp. My counselor always has video/call appointments in the current week. They always get back to my messages promptly and address everything. It's also amazing to have someone identify those key issues that seem so hard to explain, and then help make progress happen.

I recommend it for anyone going through any kind of tough time, literally any, and even for those who just feel like they could have a more satisfying life but aren't sure how to do it or what's missing.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I was so nervous to start, but I was quickly paired with a very kind and helpful person whom I immediately felt comfortable sharing my concerns with. I can message her any time and know that she'll get back to me as soon as she is able. She is also great at keeping in touch with me throughout the week, just to check in and see how I am doing. I also like that I can join online meetings about things like healthy weight loss, learning to say no, and other topics I want to learn more about.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I started using BetterHelp around April and I am loving it. My counselor is great and the fact that I can do my sessions from the comfort of my own home is a very positive thing for me!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I appreciate the fact that you have many options for therapists. The various options of communication, video, phone, and texts. Makes therapy more accessible in terms of scheduling around your life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I wasn't sure what to expect from BetterHelp but it was one of the best and most cost-effective forms of therapy I have attended. I love that you can switch counselors if someone isn't working for you, and you don't have to contact endless therapists and wait to see if any reply.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Don’t leave yourself for later.

Mental hygiene and emotional health are amongst the most important things in life, if not the most important. Remember, your mind is the driver. If the driver is drunk and unhealthy, the car WILL CRASH. Take care of yourselves.

Highly recommended.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I enjoy it. Though I wish I weren't a bit too anxious to talk over the phone or have therapy sessions via Zoom. I still feel that there are many compassionate people here trying to help. I just hope that those on the other side are also taking good care of themselves. I know what that is like as well. Trying to help others. It can be emotionally draining at times, and can definitely lead to burning out. I think I understand why BetterHelp does what it does. Everyone deserves kindness and compassion. Especially at times where mental illness and difficulties are running amok.

Hopefully, I can one day do what all of you at better help do. My therapy is helping other people out. It feels nice. Or, just talking with others really. Really connect with others. Hard to do so over a computer screen though.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am very pleased with the service provided by BetterHelp. If you can't, or won't, go to an in-person session with a counselor - for any reason - then this service is for you. They will work with you patiently, and they will accept your humanity - errors and all - when dealing with not only problems of psyche, but everyday problems like helping with technical issues, etc.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Please connect with BetterHelp to be placed with an experienced counselor. The idea of online counseling might seem strange but it works! I have had no limitations with getting help from my online counselor.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was first referred to BetterHelp by my company’s Employee Assistance Program. Although only 3 sessions were covered in my policy, I decided to stay in therapy after being offered an affordable weekly rate by BetterHelp. The two counselors I have worked with are both great. They have helped me navigate some difficult challenges and life transitions. I live with multiple mental health diagnoses which are not easy. However, the counselors are professional, knowledgeable, and equipped to help me with them. I am still enrolled and enjoy the convenience and affordability offered by the BetterHelp.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend