BetterHelp Reviews - See What Customers Are Saying

I am so glad this program is available to help people get through whatever they are dealing with, I myself have so many issues and family sometimes does not understand, so it helps to talk to someone you don't know so they will have a better understanding and can give you advice. I encourage everyone to take advantage of talking to a counselor, it can change the way you look at things and a better way to deal with your problems, it's not healthy for you to keep things bottled in and allow it to build up, it will only tear you down and have you feeling bad, so please get involve and talk to someone and give yourself a chance to have a more positive aspect on life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been tremendous in providing flexibility in a busy schedule and providing a counselor that fits my needs. From the intake survey to my weekly sessions I always feel heard and listened to!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I struggle with depression, and this quarantine could have been a lot worse if I didn't have my fabulous therapist from BetterHelp. I've had so much trouble dealing with health insurance companies and going to BetterHelp's affordable costs directly took away that stress. It's so convenient to just go to my phone or computer for help.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My husband and I have been using BetterHelp for about a year now separately. Our relationship has grown so much stronger and kinder and more loving during the hardest year of our lives (2020).

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has helped me through the grief process that I am going through. They set me up with a local counselor to help me, really appreciate it.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

App is great. Too bad they don’t treat their therapists well.

App is easy to use to schedule appointments and it’s very convenient to be able to text my therapist anytime. You can also opt to have sessions via phone or video call although I have never opted for the latter.

Disappointed that they are not treating their therapists well. Just because BetterHelp has a lot of therapists, they treat them like they’re disposable. Very sad and ironic. Please treat your therapists better. They are also just people and unexpected things can happen to anyone at any time. Just extend a little understanding, please.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Meeting with Julian has really helped me unpack some unresolved issues and go to work on getting mentally healthy. I always had a stigma in regards to seeking mental health help. But now I realize that it's in direct alignment with my goals of becoming a better father for my kids, a better husband for my wife, and just a better offering of me to the people around me. Most importantly, more often, I'm at peace with myself. Don't let some preconceived notion prevent you from helping yourself through counseling.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I have needed desperately a counselor therapist since 2014 but as of 2018 it has been needed so so much but no one could see me on a regular schedule and my husband showed me this and I am totally in love. If I’m having an issue at 1 am I can text my counselor, and if I’m having an issue at 8 am I can text my counselor, and I having an issue at any time as soon as it occurs to me and gets on my mind I’m able to text my counselor, for me that is very necessary due to my not having very good memory anymore.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

When I first signed up, I was able to get the fee subsidized to match what we are financially capable of spending. The first counselor I was matched with never responded to me so I found a new one and she is amazing. Really easy to book appointments, fill out worksheets, and keep in contact with my counselor. I have found this service very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I’ve had immensely positive experiences with BetterHelp, and with the therapist Pamela Byrd in particular. She is very professional and is compassionate and a good listener, with practical useful advice to offer. Overall she - and BetterHelp in general - are providing a valuable service during the pandemic.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been a great help in finding a safe haven to release the emotions and get help on things I really couldn’t understand or manage on my own. They offer great tools and the counselors are nice and available.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Being able to choose the kind of person that you need to speak with that you feel can help you is a big plus, and in the privacy of your own home, face-to-face video calls know when you can schedule, either every week or everyday appointments, it's all about what you need! They give you the tools to help you be a better you, through anything and everything you’re going through. Highly recommended.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an excellent way to find a therapist. It is so much easier to fit therapy into your schedule when you can do it from home. I have done in-person therapy as well and I don't think you lose much of the experience doing it online. It is much more affordable as well. You can get a discount for paying for several months at once if you know you'll need longer-term support. Also, if your therapist isn't working out, you can easily get a new one at no cost to you. The only downside would be if you are unable to find a private place in your house to do therapy, but if that's not an issue, I couldn't recommend it more!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was skeptical at first. However, I saw Taraji post an ad about BetterHelp so I decided to give it a try. The experience has been amazing. If you feel you won’t mesh well with the person they select for you then you can ask for a new counselor.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This service you feel listened to! Your counselor cares for you! They do amazing with achieving your goals. You get an appointment ASAP.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I tried two counselors with this service. One seemed underqualified and curt, the other was totally checked out, ending sessions early, chatting for 20 minutes when I'd scheduled a video session, talking to her child during my therapy, etc. For the amount you pay per session, I expect more.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

I started using BetterHelp when I had just moved back to the US, had no job and health insurance. I was really overwhelmed with the move (and later on, COVID) and was matched with two therapists that really helped me understand my feelings and guide me through my healing. In between these amazing therapists, I was matched with a few (therapists) that I wasn’t comfortable with, to the point that I wanted to quit BetterHelp. But their customer service team reached out to me which is what ultimately led me to deciding to give it one more chance. I’m glad I did because my therapist now is amazing. She is so thoughtful and kind. I will keep using BetterHelp until I get back on my feet.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been such a great outlet for me through my trials in life. My counselor Sandra Lepe was a perfect match for me and has helped me grow and give me the proper tools to get through my grief. I love how you can choose any form of talking to your counselor, whether it be video chat, phone call, or messaging. Also the option to send what you wrote in your journal to your counselor. Just the ease of being able to connect with a professional counselor is just awesome.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp gave me an opportunity to receive some help without stressing about getting to sessions on time. I wouldn't have had this opportunity for counseling if not for BetterHelp!

My counselor said from the start that we both need to be engaged and part of the process to have any benefit.

Gradually I felt the process of healing develop.

Something important to remember is to not expect much too soon. Counseling and mental healthcare are gradual but worth it.

I believe that everyone should make use of some sort of mental health care at some point. It is not a sign of weakness!

Taking care of our mental wellbeing is very important! Everything is processed and controlled by our brain...why should we not care for it?!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Last year, I was struggling with my bipolar disorder and anxiety horribly, but then I found BetterHelp. BetterHelp is such an amazing app to talk to a licensed therapist. My therapist has helped me through so much and I feel like such a better person. There are video, call, or chat sessions and your therapist can respond throughout the day if you message them.

Not only can you talk to your therapist daily, but you can also listen to seminars about different subjects.

Overall BetterHelp is amazing, and I’ve recommended it to everyone I talk to!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I was really skeptical about online therapy at first. But I have been receiving great benefits from it and look forward to my sessions every week.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

With my job it is hard to go into an office and get therapy. BetterHelp has allowed me to have quality therapy and still work on my business. I highly recommend it to all my friends and family.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has provided much needed guidance. I’ve never done counseling or therapy before and my experience with this has made me believe there is power in therapy.

Easy setup and I connected with my therapist right away. I’ve been able to navigate so much and feel empowered to take control of my emotions and my mental health.

BetterHelp has helped me become a better daughter, sister, and fiancé. Thank you!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is the app for people who want to do therapy but are too scared to go out and find the right therapist. I’m new to the therapy game, but I haven’t been able to click well with many people or other therapists I have found in the past. On BetterHelp, you take a little survey and address your wants and needs. You may not get everything you want on your list checked off but that’s okay! I found that even if they didn’t check off all the boxes, the therapists they have are ALL amazing. I was only matched up twice. The first one I was paired with wasn’t specialized in a specific trauma I needed addressing and there is no option for it on the BetterHelp app for some of those needs. When I was rematched I had the option of picking between 3 different therapists with info on what they specialize in, and I found the perfect match that checked off boxes I didn’t know I had. Still on the newer side of things, but so far it’s kept me motivated to STAY and commit to therapy which has always been a problem for me in the past.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I live very rural and would need to drive an hour for counseling. It is just perfect, I can communicate with my counselor on my time and when it is best for me. She has simply listened, encouraged, and helped me to look at my life in a different light. I love this service.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp provides professional support in an easy platform. In addition to your counselor you are able to access webinars on so many topics!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has made it possible to receive quality, professional mental help services from home. One can text and get a same-day response or schedule phone calls or tele-visits. The team is trained and licensed and if you don't click with a therapist you can easily switch to another. Highly recommend.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend